German - Software l�st sich nicht auf Deutsch installieren
Hallo in die Runde, ich hoff es kann mir hier jemand auf Deutsch weiter helfen. Ich versuche gerade die Software auf einen Windows Server 2003 zu installieren. Leider kann ich die Software nicht auf Deutsch zu installieren, wenn ich versuche es auszuw�hlen verschwindet einfach der reiter ( siehe Bild ) Kann mir sagen an was es liegen k�nnte. Gruss & danke f�r die Hilfe.
help
SD+ 7 crash and won't restart
Hello, First I�m sorry for my poor English. I have a problem since this morning, the service �ManageEngine ServiceDesk� stop and won�t restart. In the windows log we have an ID event 100 �There may be a configuration problem: please check the logs.� Wrapper.log � INFO | jvm 4 | 2008/06/02 17:43:43 | Server Started. INFO | jvm 4 | 2008/06/02 17:43:43 | Please connect your client at localhost:8080 INFO | jvm 4 | 2008/06/02 17:44:11 | # INFO | jvm 4 | 2008/06/02 17:44:11 | # An unexpected error has
Inspect HTTP on ASA firewall
I have a ASA 5510 firewall and I cannot get the inspect ht tp command to work. I am wondering is it because of the following policy-map? Also I have a second question after the code... policy-map asa_global_fw_policy class inspection_default inspect dns maximum-length 512 inspect ftp inspect h323 h225 inspect h323 ras inspect netbios inspect rsh inspect rtsp inspect skinny inspect esmtp inspect sqlnet inspect sunrpc inspect tftp inspect sip inspect xdmcp inspect pptp ! [\code] I am also trying to
1 Minute Resolution and Timestamping
Hi; The highest resolution NFA can provide seems to be 1 minute (Active timer is set to 1). This 1 min resolution may not be enough for performance assessment. For instance download time of a reference web page or FTP transert time of a reference file. However the timestamp information associated to the start and end of each flow is included in Netflow format. Is it possible to have access to this information? If this information is not stored, is it possible to add this field and store it in the
Software Reports
software installed Reports on each computers satish
Naming format with custom attribute failure
We create student user accounts with the following format: 04SurnameInitial. I have created a naming format as follows: %startingyear%%sn%%initials% I have a column in the .csv file with the required %startingyear% but ADM+ fails to use this field. Each user account is created as follows: %startingyear%SurnameInitials - which is useless to us. How can I get ADM+ to use the startingyear column from a .csv and use it to create a logon\account name. Regards, David.
Scanning workstations timeout
Dear friends i have some problem when im scanning computer SDP not scanning. ithink about scaning timeout can i change defaut scanning timeout value ? best regards Emre MERAL
Restoring Data to a Different Server - Losing Formatting
Hi, I want to migrate my data to a different server and decomission the old one, and I'm attempting to create a backup file, and restore it to the other server using the backupdata and restoredata scripts in the bin folder (windows), and when I restore the data to the new server, it would seem that anywhere there are \'s they double up, and I lose my carriage returns from the request notes and various other formatting issues. Is there something I'm missing here that would be causing this?
CPU Monitor - results different than Linux "top"
I am trying to ensure the data shown in Application Manger matches the information reported by Linux's "top" command. I recognize it is difficult to capture precisely the same moment in time. However, in general Application Monitor seems to be reporting >90% CPU usage. However top reports about 80% CPU usage. Is there some reason Application Monitors CPU usage would show a different value than "top"? David
SNMP request returns a wrong string with the mib browser
Hi, I have a problem with a mib. The mib is IDIRECT_REMOTE_MIB. These are examples: 1 / # snmpwalk -v2c -c public 172.16.6.100 .1.3.6.1.4.1.13732.1.4.5.1.5 IDIRECT-REMOTE-MIB::latencyvalue.5026313 = STRING: 587.60 IDIRECT-REMOTE-MIB::latencyvalue.5038053 = STRING: 534.02 IDIRECT-REMOTE-MIB::latencyvalue.5038276 = STRING: 525.75 ... With OpManager Mib Browser (or a custom monitor) I have: latencyvalue.5026313:553.40��0|� �{� ����|� �|� �|� �|� �|� ��� �|� ?�l���{� �{� �{�䁄 y�l��������������������������������������
Use Domain Credentials
Is it possible to configure OpManager to allow the usage of Domain credentials for logon to the web interface?
savepolleddata api
Good afternoon! Already a problem had postado similar is nen in the site of support obtained aid. Ultilizo OpManager 7100, DB: MSSQL. Today when I was to try to add a new server and the monitors reponsavel mesangem appeared it: " Exception occured in savePolledData api" Already I made the steps that have in the site Support Center: To modify the size of the fields in the PolledData: http://support.opmanager.com/sd/AddSolution.sd?solID=25205 SHRINKDATABASE: http://support.opmanager.com/sd/AddSolution.sd?solID=24901
Download Shared Device Templates
I just created a new device template. At the end, it asks me to share it with the OpManager community. Cool feature. Next question, How do I find them to see what other people have shared? I looked on the web site but could not find anything. Thanks.
New column in Request view
Hi everybody, We are using SD+ more and more, but what i really mis, is a quick overview on the Requests list, so we can see if a request is linked to a Problem or Change. Does anybody have an idea how to include this. Or is there someone else who misses this too. i know that you can open a request and click on the Button Problem or Change and find the related items. But this is too complex if you want to see this very quickly. Please let me know what your finding are?
Flag requests waiting approval
Is there any way to flag requests Submitted for but waiting approval ? If not does anyone think its a good feature to request ? Phil.W
OpManager running very slow.
We have increased the amount of devices monitored to 70, with a lot more to go. Already, we have noticed a dramatic slowdown of the interface. The screen now takes 30 to 45 seconds to load each page, which is not practical as a lot of changes need to be made. I have checked the server and network speed and all these are fine. It is therfore a problem with the application. It may be down to the database size, so I have included our settings: Alarms Database Maintain 10000 recent alarms in the database.
email when the service is working after being interrupted
When a service is down, the opmanager send us an e-mail telling that the service itself has been interrupted. On the contrary, it does not send us an e-mail when it works again. My question is: how can we configure it for the system to send us an informative e-mail when it comes into operation again? Thanks so much. Regards.
Hotfix 7016 release date
Hi. Could we have a rough idea of when this hotfix will be released as I am considering whether it is worth applying the 7015 one or whether i should hang on for 7016. Thanks.
Purchase limitations
I was in a demo today running the PO element of ServiceDesk past our purchasing manager to see if it would meet her requirements. The module strikes me as a little bare-bones and certainly lacking in some areas, and rather an odd module for an IT Helpdesk product. Anyway, she registered the following limitations: *Requestors cannot raise POs which means additional technician licenses, which is quite an expense for departmental managers or the like to click Add a few times. *No ability to enforce
Restart Windows Service question
All, I have a windows service that stops a few times a week. I see that App Manager can restart the service when it goes down. I tested this and it took quite awhile for the service to restart. After investigation, I'm assuming the action was not taken immediately because my global consective polls count is set to 2 for taking actions and my polling monitor is 5 minutes. So, it took about 15 minues for it to report down and restart. Now, I like the global polling to be left at 2 since I don't want
Modifying the tasks form
Is there a way (through the SC+ interface) to modify the tasks form? I want to reference a specific client/account in the task.
Scheduled reports are not created
It was working fine until yesterday. Then stopped working. I am sure if you take over with webex then you will delete them and recreate then it will work but it is not the issue is it.. why is it stopped working? SC+ has not been reliable so far. Etoptas
Title of new custom matrix report
I am trying to create a New Custom Report, matrix style. I enter the title, click "Matrix Reports" and click "Proceed to Report Wizard". In this screen, the title is recorded as "Untitled" rather than my title. When it saves, it keeps this "Untitled". How do I get the system to remember my title? I am on build 7002 fyi. Thanks.
Account Information not applied
Scheduled reports and requests created by contacts who are not within the system does not get account name applied. I have couple of scheduled requests runs everyday at 9 but account name is not added to these requests. The only way to add it is to open the request and click on CHECK NOW link. Second, with contacts who re not in the system, after approving the contact, the account information again can not be saved. Etoptas
after update 7005 supportcenter wont start
We upgraded to update 7005 yesterday and know we cant access supportcenter at all Any quick response it greatly appreciated. /Anna B
Web site integration
I have SCP integrated into my web site and this looks good and is an invaluable tool for my customers, but require the ability to customise a couple of things. I need to remove the left bar which contains SEARCH and RECENT ITEMS. i cant see how to do this. This LEFT PANEL is pretty irrelevent as there are links in the other areas of the page to achieve the same thing and makes the page unruly. Please advise.
Requests page View with Account Manager login
Hi, I'd like to know if it is possible to select on the requests page view the account isname for the requests displayed. How I can do that? This is important because my account mangers have more than one account. Thanks
Inaccurate reporting
Hi, I have some differences between the information that i get from the report that I run in comparison to the filtered information that I get. Running simple matrix query with Support Reps down the left and Groups across the top I get (simplified) 11 Support Calls and 2 Warranty Calls. I also have a Filter of "Call Status" "Open" and my date range. If I then use the filtering tool, either from the Home Global View or by Group and then filter the Engineer and open status, I get 9 Support Calls and
HotFix 7004 Released
Hi All, Hotfix 7004 is released. Details available here : http://manageengine.adventnet.com/products/support-center/sp-readme-7.html Please download the hotfix from here : http://manageengine.adventnet.com/products/support-center/service-packs.html Regards, Aravind Kumar.S Supportcenter Plus
Installation errors - need help
I am trying to install Support Centre Plus on my server (Windows small business 2003) and during installation am getting the following errors: "An error occured while configuring the web server" closely followed by "Unable to install as a service" The install then proceeds and seems to complete, however nothing works. Any suggestions. I can run the program off my XP desktop PC which is also connected into the server, but cannot run the application from the server itself (which isn't much use to me)
Hotfix 7007 released...!!!
Hi All, Hotfix 7007 is released. This hotfix will solve the problems which some customers faced during upgrade . Details available here : http://manageengine.adventnet.com/products/support-center/sp-readme-7.html Please download the build/hotfix from here : http://manageengine.adventnet.com/products/support-center/download.html Rgds, Shihab Muhammed
Receiving a Support request from a form on a website.
Hello, Could you tell me please, is it possible to place a support form on a website and after the customer enters his data and press the Send button - after that it will be added to our ManageEngine Support system? Thanks for your help!
Issue with email attachment: winmail.dat
Hi, i'm running SD+ 7.0.0 Build 7010 & i would like to solve an issue we've from the begin: opening a request trough email, if there is an attachment (like pdf, doc, bmp), in request is attached like winmail.dat. Any idea? Email client is Outlook 2003 via Exchange 2000. thanks Cesar
i want to add a new column to workorder table
this is the query i have for a progress report for a section of IT SELECT std.STATUSNAME 'Request Status',wo.WORKORDERID 'Request ID',aau.FIRST_NAME 'Requester',wo.TITLE 'Subject',ti.FIRST_NAME 'Technician',std.STATUSNAME 'Request Status',wo.CREATEDTIME 'Created Time',wo.DUEBYTIME 'Dueby Time' FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WORKORDERID=wo.WORKORDERID LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID LEFT JOIN WorkOrderStates
How to configure Alerting on Switches
When I monitoring Switches I become again and again Alarm Message with Status �Trouble� that some Ports are down. But this Ports are okay, only the Client connect to this Port will be Switched off, when the user go home after work. So it is not really a Problem. How can I deactivate this Alerts?
How monitor VPN tunnels
Hi, I have an UdGataway which have 6 tunnels to 6 UdGateway in its interface xl0 (type=Ethernet). I would like to monitor tunnels in order to have their status (up or down). Is it possible to do this with OpManager? How? I try to make a link between Udgateways but the link status is the status of an interface not of the tunnel. I have the tunnel status when I ping from the main udgateway to another. There is a way to implement these pings in OpManager? Thanks
Duplicating reports
Is there a way to simply duplicate a report? I liked one of the stock reports and wanted to have one for each member of my staff, when I changed it and saved it as something else, it just renamed the report I started with. So in essence, I lost the original report. I would like to see a way that we can duplicate reports.
ServiceDesk with Opera 9.2 and 9.5
Hello, I'm a fan of the opera browser in the workplace and I wouldn't want to have to change. Problem being when I go into a work order and click on reply, in the description where there should be the original email all I get it code. Deleting all the code and entering what I want to send, but unless I code it, no formatting is sent with it. I tried this with the stable current version of opera, and the new 9.5 beta. Anyone else here use opera? There's also several other formatting issues near the
Ability to Add Requester Email Address Column in Requests pa
I am looking to add one additional column "Email address of requester" on the main requests page but cannot see how to add that. We have hundreds of machines and lots of our tickets are generated from cron, root emails so we need the email address of requester (from sender's address) to be shown on main requests page to easily manage/sort the requests from particular machine. Can this be done, If not can you add this as feature request with ETA? Any replies and attention to this appreciated. Thanks
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