Requests loosing large attachments - create vi e-mail
What parameter controls the e-mail interface deciding to drop large attachments when creating or updating requests via e-mail.
Currently running 7017, but also seen the same happen in 7015 and possibly prior to that as well, only just got to the point of realising that size matters !
5Mb was lost for request today and 20mb a couple of weeks back.
Using Exchange 2003, the attachment was with the mail when it was put into the mailbox that ServiceDesk polls.
Nothing in the ticket that indicates that attachment has been removed/secured elsewhere, so to the users it is lost, is it anywhere?
Regards,
Andy
Currently running 7017, but also seen the same happen in 7015 and possibly prior to that as well, only just got to the point of realising that size matters !
5Mb was lost for request today and 20mb a couple of weeks back.
Using Exchange 2003, the attachment was with the mail when it was put into the mailbox that ServiceDesk polls.
Nothing in the ticket that indicates that attachment has been removed/secured elsewhere, so to the users it is lost, is it anywhere?
Regards,
Andy