Email requests description not showing
When users are submitting requests via email (outlook 2007) through exchange 2007, The request shows up but no description. Our company has a standard email sig. that we all must use. However we have tested this and found that is not the issue. It is not happening to everyone in the company but most users. We have been reviewing the options and have not found any differences with the users that can email and the description shows up and the users that email and the description does not show up. Any
need help on this query report
hello,, could anyone help me on this report. i want to automate this report instead of a statis createddate between two constants, i want the report on sysdate - 30 days. if you see the query there are static values to createdtime. i want to schedule this report to run every month, so the criteria should be sysdate-30 days, that means the last 30 days report. plss help!!! SELECT std.STATUSNAME 'Request Status', wo.WORKORDERID 'Request ID',aau.FIRST_NAME 'Requester',wo.TITLE 'Subject',ti.FIRST_NAME
If translation is buggy..
What is the proper way to report bugs related to translation (I mean russian one) ? Is there special discussion group or collaboration space ?
Connecting outside the network
How do I configure your helpdesk so that I can access it from the Internet?
Requester not allow to view other's requester ticket
Hi all, I want to ask if service desk plus do not support requester viewing other requests from other? Like a ticket created by Peter. While John (another requester) can not view the ticket between Peter and the technican? Any idea? Regards, Dennis
Email requests description not showing
When users are sending helpdesk requests via email, using outlook 2007 and exchange 2007, some users descriptions are not showing up. We have tested this from multiple computers all with the same configuration. The company as a whole uses the same email sig. format and we have tested with the sig and without the sig. and still had the issue. We attempted to contact support but were told they have never heard of the issue. Please help!
add a product type to software assets
can i add a product type to software assets?? how is the software asset tracking done??? i can just allocate license to the software? what if i want to track the media, i want to add an additional field to software, can i???
Colour the Notes button on request so it stands out more
A simple request I'm sure, just some of the tech team have commented that is is easy to miss notes on a request, because you are so used to seeing the buttons at the top with Conversations, Problem and Change. Having the number next to Notes is useful, but they'd asked if it were possible to make the button a different colour or something so that it stands out more when there are notes. Not sure if anyone else would find it remotely useful.
Restoring Data after Migrating from SQL2000 to SQL2005
Support, I have ServiceDesk 7.0.15 migrated from MSSQL 2000 to MSSQL 2005 and all appears to be fine. I can access all of the data, make and save changes to all components, and all is behaving as I would have expected. Backups have been running for about 28 days with no problems. I needed to restore a ServiceDesk Plus backup created using the .\bin\backUpData.bat, but when I attempt to restore the data using the .\bin\restoreData.bat, I receive the following ERROR: Please wait ! Restoring in Progress...................
Yet another feature request: Notifying groups by email/sms.
Hi all, Is it an idea to add the ability to notify groups of engineers by email or SMS? This should then be done by Notification profiles and it would be convenient if it would be possible to configure on device level too.. What I'm thinking of is creating a list of specific email and/or SMS receivers. While configuring the devices you can than specify either specific email or SMS receivers or a group of members with selected email/SMS receivers. Currently it looks as if you've to add email/SMS receivers
Reoccuring Tasks
Please implement a way of creating "re-occuring" tasks. Re-occurance setup should be setup like outlook does re-occuring calendars where you can pick "yearly" "Quarterly" "weekly" "Daily" or even every "X" number of days. Re-Occuring tasks are important for tracking certain administratice tasks that should be carried out by an administrator everyday like checking logs or checking/verifying backups completed. I want to insure my technicians are doing these everyday and have a report for tasks implimented
CBQos how it works?
I enable nbar and netflow, configure CBQos for two routers and try to view results, but i just recieve screen with empty graphs and IE error message. How configure monitor for class-based qos?
Customize Fields / Views
In version 7.xx, there is not customize function for users to made a view and additional fields. It's not friendly for us to do the analysis. I suggest users can customeize the views, specially "Home" & "Request" list... let us to change different fields in the table
Data Migration (Request details from another system)
We are going live next Monday, and I need to migrate the Request details from a Siebel OnDemand CRM database to SupportCentre Plus. I can export the data from Siebel, but was wondering whether I can "import" the request details into SupportCentre Plus. Has anyone does this, or know of any data migration tips? Thanks.
Allow multiple choices for additioanl fields
When adding customized additional fields, we can only choose one item from the pick list. However, we hope we can choose more than one items, e.g. impact on several departments.
request: custom link
Hi, You have recently included custom links to open an object with VNC or web. Is it possible to open object with Remote desktop as well? regards Bj�rn
I want to call in the ela that old log data of Linux/Windows
Dear Support-teams. I want to call in the ELA that old log data of Linux/Windows/HP-UX. How to? Thanks you in advance for help me. Ko Young Suk. Telemant Corp.
Publishing Announcements - Preventive Maintenance
We would like to have the ability to have a preventive maintenance task publish an announcement. We have a regularly scheduled preventive maintenance task which requires us to notify our end users that there will be an outage. It would be beneficial if we could have the preventive maintenance task publish this announcement for us. Requirements: 1. Customize the content of the announcement 2. Enable the announcement to be sent at a time prior to the preventive maintenance task (pre-notification of
Overriding Global Settings
We would like to see the ability to override the global settings... Scenario #1 -- NOTIFICATIONS -- OpManager (or other NMS) I have setup OpManager to log a ticket for specific events. I have to continually clean up OpManager's email box due to messages from SDPlus. I would like to be able to create a business rule that says if the 'sender' is xxx then don't send notifications. Additionally, I would like the ability to setup a global rule that allows me to disable ALL other notification types based
Select which fields to import from AD
I would like to select which fields to import from Active Directory when importing Requesters. We need to report by region/site/office, and would like to be able to pull these fields in from AD.
Chatter box
Create internal chat box to talk with requesters and create requests from there. If it can be integrated with popular IM systems it will be just incredible! This request was inspired by Google and SalesForce.com integration - there are Google talk gadget in left sidebar now. Chat context (for history) can be picked from currently open ticket.
SNMP asset inventory discovery
Although dcom is a good way to get a lot of info it only works on workstations and servers. For those who have snmp configured on the network equipment it would be of great deal of help if the automatic discovery would be extended to use this wonderful protocol.
time on reports
How do you get time users accessed websites on the web usage reports?
Feature request for "Downtime Scheduler"
Hi! I've configured a "downtime scheduler" entry for restarting all servers each week. As expected I didn't receive any SMS for this time. But now, I activated sending traps on the servers. Traps are sent by SMS although the "downtime scheduler" is running. Is it possible to create a checkbox at the "downtime scheduler" configuration that traps shouldn't be sent, too?? That would be a nice feature. Regards, MokMok
Problem errors
When I open a specific problem, only the headers appear. I cant see any of the items or add anything to it. Out of 300 problems so far only 1 has issues. Where should I look to solve this?
Poll using TCP
Hi All, My problem is that two of my servers are not pingable. Therefore, I hace to use TCP polling. I configured TCP poll for port 22 and then 80. However, in both cases OpManager can see that the device is up, but for packet loss it shows N/A or 100%. As a result, it shows 100% unavailability on graphs and reports. Please help to correct availability monitoring using TCP polls. Thanks in advance! Bithajcs�r
Permanent signature for conversations
Anyone know if you can make a permanent signature for conversations within SDP (reply or forward)? Thanks Mandy :?:
Requests loosing large attachments - create vi e-mail
What parameter controls the e-mail interface deciding to drop large attachments when creating or updating requests via e-mail. Currently running 7017, but also seen the same happen in 7015 and possibly prior to that as well, only just got to the point of realising that size matters ! 5Mb was lost for request today and 20mb a couple of weeks back. Using Exchange 2003, the attachment was with the mail when it was put into the mailbox that ServiceDesk polls. Nothing in the ticket that indicates that
Service Desk Fails to start
Hi Servicedesk, We are having a major problem with SDP. The server ran out of disk space on C over the weekend and we can not get it start back up. I have attached some logs for your attention. If you could respond immediately it would be appreciated as this is really impacting us Thanks and regards
Departments not appearing in dropdown
In the user creation template setup the dropdown for department is not populating, anyone have any suggestions for correcting this?
Unknown data on reports
Hello, my name is Cristian When I see the reports on firewall analyzer 5 I see some data labeled like 'Unknown' (on VPN reports and some others). There is also info that is labeled like 'Unnassigned' on Protocols reports. Now the question, is there any way to filter this before launch the report (I'm doing a customized report for a complete month) thanks : P
Custom Monitor Graph description not making sense
Hi, i have created a custom monitor using a QoS mib from Cisco. The custom monitor work fine but when i go and look at the graph the display appears to be presenting index numbers of the map class, i can see no where where this can be changed. this is crucial to use rolling out the product to our clients. i have added an attachment showing what i am getting
Unknown values on reports
My name is Cristian Iamb making customized reports but I see a pair of data that is 'Unknown', for example on Top VPN users, there is one there. Other thing is that for example there is information on protocols reports that are labeled like 'Unassigned' Is there any way to discard this? thanks
Multiple outgoing email address
Hello, Using SD, is it possible to have more than one reply-to address for outgoing email. What I mean is that I have 2 differents groups of technician and the outgoing email from each group need to be different. However both address point to the same physical mailbox they are just aliases. Thank ML
Can not enable tracing of Java Transaction
I've used ME Application Manager trying to monitor java transaction for Jboss. I've configured Agent to Application server and get the green line already. but I want to see detail of method happen on Java Transaction. But I haven't seen at all. In your image capture disply enable trace. How can I enable trace? Could you please provide step by step of enable trace. Many thanks. Jaruwat Boonmee
GSM Modems
I was wondering about what modems you suppport. I saw a list, but it is out dated modems, and hard to find. I notice also you stated that you have to sonnect through serial port,but a lot of the cell phones connect via USB. Please let me know, so I can make plans thanks. michael
Blank Screen, Vista, Pass Through SSO,NTLMv2
I apologize if this has been brought up in a previous post. Our company is looking at purchasing SDP for our Change management, asset and trouble ticket system. We are currently running a half Windows Vista IE7 half XP IE6 enviroment. We would like to use the Pass-Through sign on feature, but unfortunately are having issues when testing with our windows Vista machines (Show a blank white screen). I have been able to resolve the issue by following the instructions in previous posts by changing the
Rule not work !
Why the rule " Send Email to Technician when the Request is Re-opened by the user " can not work? How it to correct?
SMS modems
Do you havce to have a GSM modem to send a SMS message, or can any modem do it, please help.
Discovery of new services
Hi, I defined number of new services to be monitored. However, I can not make OpManager to find those services on my servers. The only way to assign services is to add them by hand. Is there any way to make OpManager to discover custom services? (They are marked for check during discovery process.) Bithajcsar
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