Critical Error received by email
Gents
Can you please advise as to what this error refers to
Dear Admin,
ServiceDesk Plus database seems to be corrupted, So please contact your database Administrator [OR]
servicedesk support for further assistance to recover your data forward this mail and support file(s) to support@servicedeskplus.com
java.io.IOException: Logon failure: unknown user name or bad password at java.io.WinNTFileSystem.createFileExclusively(Native Method) at java.io.File.createNewFile(Unknown Source) at com.adventnet.servicedesk.tools.SDBackUp.createBuildInfoXml(SDBackUp.java:838) at com.adventnet.servicedesk.tools.SDBackUp.initBackup(SDBackUp.java:174) at com.adventnet.servicedesk.tools.SDBackUp.process(SDBackUp.java:77) at com.adventnet.servicedesk.setup.task.ScheduledBackupTask.executeTask(ScheduledBackupTask.java:60) at com.adventnet.workengine.task.internal.TaskManagerImpl.executeTask(TaskManagerImpl.java:706) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeStartingTask(WorkFlowExecutor.java:160) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlowTemplate(WorkFlowExecutor.java:115) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlow(WorkFlowExecutor.java:105) at com.adventnet.workengine.executor.internal.LocalWorkFlowExecutionHandler.execute(LocalWorkFlowExecutionHandler.java:67) at com.adventnet.workengine.internal.WorkEngineImpl$WorkFlowExecutorThread.run(WorkEngineImpl.java:923) at com.adventnet.workengine.service.ThreadPoolService$WorkerThread.run(ThreadPoolService.java:256) at java.lang.Thread.run(Unknown Source)
� Server crashed after received this E-Mail
Please contact your DBA to update the following sql query
update Task_Input SET OPERATIONAL_STATUS = 4 where SCHEDULE_ID = (select SCHEDULE_ID from schedule where SCHEDULE_NAME = 'BackupSchedule')
This sql query will stop your backup scheduling
Regards
Can you please advise as to what this error refers to
Dear Admin,
ServiceDesk Plus database seems to be corrupted, So please contact your database Administrator [OR]
servicedesk support for further assistance to recover your data forward this mail and support file(s) to support@servicedeskplus.com
java.io.IOException: Logon failure: unknown user name or bad password at java.io.WinNTFileSystem.createFileExclusively(Native Method) at java.io.File.createNewFile(Unknown Source) at com.adventnet.servicedesk.tools.SDBackUp.createBuildInfoXml(SDBackUp.java:838) at com.adventnet.servicedesk.tools.SDBackUp.initBackup(SDBackUp.java:174) at com.adventnet.servicedesk.tools.SDBackUp.process(SDBackUp.java:77) at com.adventnet.servicedesk.setup.task.ScheduledBackupTask.executeTask(ScheduledBackupTask.java:60) at com.adventnet.workengine.task.internal.TaskManagerImpl.executeTask(TaskManagerImpl.java:706) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeStartingTask(WorkFlowExecutor.java:160) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlowTemplate(WorkFlowExecutor.java:115) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlow(WorkFlowExecutor.java:105) at com.adventnet.workengine.executor.internal.LocalWorkFlowExecutionHandler.execute(LocalWorkFlowExecutionHandler.java:67) at com.adventnet.workengine.internal.WorkEngineImpl$WorkFlowExecutorThread.run(WorkEngineImpl.java:923) at com.adventnet.workengine.service.ThreadPoolService$WorkerThread.run(ThreadPoolService.java:256) at java.lang.Thread.run(Unknown Source)
� Server crashed after received this E-Mail
Please contact your DBA to update the following sql query
update Task_Input SET OPERATIONAL_STATUS = 4 where SCHEDULE_ID = (select SCHEDULE_ID from schedule where SCHEDULE_NAME = 'BackupSchedule')
This sql query will stop your backup scheduling
Regards