NISPOM Compliance Report
Is there a plan to include a National Industrial Security Program Operating Manual (NISPOM) compliance report? This is the Government's compliance program for national security that applies to US Government agencies and contractors who work with classified information. Most of these organizations operate closed intranets (not connected to the internet) that must meet NISPOM chapter 8 auditing requirements.
Unexpected Error on HotSpot Virtual Machin
Hi Dear Customer Support I am encounter with an unexpected error on java that force SDP to terminate and stop. FYI, I have attached error log (wrapper and hs_err_pid144.log) as attach file. could you please help me how restore that problem ...? Thanks for your assistance
Filter assets by vendor
Hi, I would like filtering assets by venodr, is it possible ?
Urgent Issue with Applications manager
Hi Guys I have an urgent issue with Applications manager. We were DDos'ed over the weekend and now most of the HTTP monitors are displaying as unavailable. I suspect that its due to a filter on one of our firewalls but cannot find which one. Applications manager is saying that the resource is unavailable but if I open the link monitored it does open the site. Is there a log I can read to see if there are any connection issues? I can send you a support file if required so that you can troubleshoot
Escalations
How do the escalations work? when the escalation is done, are calls transferred or it is just a notification? I would like to set it up in such a way that before an SLA is violated, the Technical Supervisor is notified but not have the call transferred to him. how can i do that?
Business hours
Hello, under the admin tab i saw something called "Business hours". but i can not find any explanation on what it does. Does it still monitor but does not execute alerts / actions What is the difference with downtime scheduler?
ADSelfService Plus Manual in PDF format
Is there somewhere I can download the whole manual in pdf as opposed to the searchable type install and help files, like you can with Service Desk Plus, I am just a paper manual type person, and it makes it so much easier?
Tech modifying Due date
Hi, It has come to my attention, that it's not possible for a technician to change the due date of a request, only the admin kan change this parameter. Is there any plans of changing this, and if so; when? Thanks in advance. Regards Rasmus V. Jensen
We want to manage a MS-SQL database.
Dear all, We want to manage a MS-SQL database. Current, We use the WMI. and We successed a cridential. But we couldn't manage a MSSQL. We attached a snapshot. We want to display like pic1. But we displayed like pic2 current. Why? We want solution. Thanks in advance for help me Have a nice day. Ko Young Suk.
Migrating Opmanager to a new server
We running the free version (7) monitoring about 18 euipments mainly siwtches. We want to migrate it to a new server. How can I do that ? Do you have any step by step instruction on how can I go about doing this ? Let me know
Summer hours in Brazil - Service Desk Plus 6.0
What is the procedure to change the summer time in the service desk plus 6.0 in the history of notification and date of creation of the request. Gaia
Sample Category Groups, Sub Category and Items
Hi, We are implementing our service desk but we are struggling to setup the category's, what Category's and sub Category's do you have? We have 8 Category's each with about 15 - 20 sub category's at the moment but I feel the way its laid out will be to confusing for our users. Cheers Stu
scanning machines
Hello! Is it possible to scan all corporate PC's for hard/soft-ware configuration at once, not one-by-one?
User-->Asset Auto Assign
I have a questions which may be more of a feature request. We are using the auto-assign Asset --> Users feature which seems to work by Assigning the Asset to the last logged in user. Is it possible to have this done automatically so that anytime a user logs into an asset they show as a user of that asset? It would also be nice if the system could then "guess" the assigned user by last logon, number of logins etc. The problem we are currently having is if a computer gets auto-assigned to a user which
Filter by Request Type
I want to add Request Type filtering to a report. Which table do I get that information from?
Notification Profile (more info?)
Hi Our OpManager checks a router and his interfaces. The router has a 2Mb line to Customs Belgium (Serial0/0:0) and Customs Holland (Serial0/0:1). When one of the two Serial interfaces is down we get a notification mail like this: Message: Serial0/0:0 is down Device: 172.31.1.4 - Router to Belgium and Holland Category: Router Error Condition: Trouble Generated at: Feb 23,2005 09:36:43 AM But in the weekends, when we get a notification mail, for example at 4.00 AM, it is not always possible to know
Graph Setings Application Manager
Hi, the Application Manager graphs show as default only the last hour (data with polling interval). Older data are shown only as hourly average. Is there a chance to get data graph e.g. for the actual day or the last two days, with polling intervals? For me it would be important to see more detailed graph data (not only hourly average values). (Using Application Manager 8 Build No 8500 on Wondows2003) Thanks, Henrik
Resource Tag and Barcode Randomly Disappear
Hi We are trying to populate the Resource Tag field and Barcode Field with the asset tag number but have noticed that once populated a majority of them disappear. I am using build 7020 but have seen this happen in previous versions too. I do not understand why some are retained but others disappear, this is getting rather fustrating as we have spent alot of time populating this and now have to do it all again. Can you please look into this with some urgency so that i can re-enter this information
Service management module
Actually current versions are not suitable for ITIL service (contract and level) management. SD should be improved for IT service mnagers with features like: List of IT services (product catalog) - exists Hierarchical List of SLAs and OLAs (like contracts) with typical fields: Availability, costs, customer, scope, "what included", "what NOT included", status, category, start, stop, auto prolongation etc SLAs should be linked to services, assets, and users or departments who consume this service SLA
SDPLUS 7.5 beta
I am testing the new version of SDPLUS and try to scan machines with the file ae_scan.vbs. In some machines inventory and no have problem, and others run but no one appeared on the server. I saw all of document in troubleshoot but not solved.
Embedded Wiki engine
Embed internal Wiki engine to use wiki hyperlinking markup in solutions, tickets and assets and anywhere in text fields Example: Track http://trac.edgewall.org/
License expiring question
If my license for Opmanager expires will the software continue to work?
Domain Scan
When I am doing a domain scan, it overwrites a workstation entry if it has the same Service Tag. Is this normal, if yes, how do I deal with workstations who has the same service tags. I'm currently testing the latest build. By the way, I think the 5.0 version does not act that way.
Self Service Portal
Hi I have just added a number of request templates with the idea that my users can be lead to providing the correct information by choosing the most appropriate template. However, when I log in as a "normal" user the ability to choose a template to base the request on does not seem to be there. Is this by design or have I missed a configuration option? Thanks
Approving Changes - Non Technician
Hi I am interested in the change management module of servicedesk and currently reviewing it in the 7.5 beta release. I have created a CAB and assigned a requester to it, i want this CAN member to be the change approver. When i log into servicedesk as the requestor there is no CHANGE tab and i cannot find a way of approving the change. Do i need to make the requester (change approver) a Technician so that they can approve the change? Regards Mike
Exchange mailbox
hi i want to know if its possible to give a report of all the users in the domains current exchange mailbox size? Jacques
inject linux agent problem
dear all, I have installed linux agent from OP Manager in one of my linux machine. After a while, a message appear : "File pointer is NULL while trying to read ./stat" Then the linux agent can't be access anymore from web using port 8040. But when I type in command : netstat -nltp the linux agent service still up. thanks warm regards tohir
SupportCenter Plus Hotfix 7011 Released..
Hello Everybody, Hotfix 7011 has been released for SupportCenter Plus. For more information, Please visit http://manageengine.adventnet.com/products/support-center/sp-readme-7.html To get Hotfix 7011, Click on the link below http://download.adventnet.com/products/support-center/64045241/AdventNet_ManageEngine_SupportCenter_Plus_7_0_0_SP-1_1_0.ppm For assistance upgrading, Please feel free to call us at +1 925 965 6300 or mail us to support@supportcenterplus.com Support Team SupportCenter Plus
Google Chrome
For anyone having performance issues with SupportCentre, try installing Google Chrome. No more waiting ages for pages to load! And no, I don't work for Google
problems to restore the database ServiceDesk
to execute the command to load the database me the following error. and the database does not load please help it is urgent
Can NetFlow Analyzer report on layer2-switched flows?
Hi, I've a Cisco 6500 that supports netflow of layer2 traffic. I've followed Cisco's steps for enabling this, but I only see flows associated with layer3 interfaces in the analyzer. Is what I'm trying to do even possible with this tool? Thanks, Andy From cisco.com: Switch(config)#interface Vlan10 Switch(config-if)#ip address 10.10.10.1 255.255.255.0 Switch(config-if)#exit Switch(config)#interface Vlan20 Switch(config-if)#ip address 10.10.20.1 255.255.255.0 Switch(config-if)#exit Switch(config)#interface
Forward not showing in History
We are currently using build 7011. When a certain type of request comes in, the Technician forwards the request to an outside vendor for resolution. I am not finding any record of the forward through either history or conversations. Any help?
The interface graphs are not show for CISCO ASA 5510
I have a problem with the interface graphs when I use OPManager 7202 for monitoring one CISCO ASA 5510 firewall. It shows in all graphs: traffic, errors, discard "Sorry, no data available for Graph. Try other options". When I used OPManager 7 this problem isn�t present.
Access OpManager without login
Dear Support, I need to access opmanager without the need to login. I am able to see the homepage without login by using the url 'hxxps://ipaddress/jsp/Login.do?userName=admin&password=password&clienttype=html'. However when I click on any Infrastructure View (routers, servers, etc), it will not show any devices and total count ?????. Attached is the screenshot. If I access through the login page then everything is normal. Currently I am on build 7200. The same issue occurs when I was on build 7027.
Users roles requests, but not see old requests
Hello Is there a way that a user can be granted permissions to be able to create and view open requests with the option of them not to see closed requests? I think this would be a good thing. That way if you have technical info that is way beyond the users capabilities they can just look at that and attempt it. only to make things worse. if the feature is not there can it be added to an update. thanks,
Can't see Logon Failure report
Hello all, I am using EventLog Analyzer version 4.0.3. When I run the SOX Compliance report by using "Range of Days", I didn't see any in there. It said " No data available". I try to run few months back, but still the same. Please advise. Thanks
Email attachements not received by regester
Hi, we have found impossible to send email attachment to some email servers. The email is being sent correctly from our mail server. Problem is on the other side because Mac OS mail client and some mail servers ignore attachment which are "multipart/related". Right configuration for sending attachment should be: [b]Contect-Type:[/b] multipart//mixed "multipart/related" attachments are often used by SPAM senders to incorporate images into text message, therefore some spam filters/mail servers/email
Assets - Workstations v Servers
I am a little confused by how SD+ handles workstations/servers/laptops as assets. We are just about to deploy a new server and when I add it to the assets and select SERVER I get a different/reduced set of fields compared with WORKSTATION. When we scan a network, any new servers get scanned in as workstations with the "full" details that we require, is there a way to then label these as servers rather than workstations. Thanks in advance - Terry p.s. when I try to delete the "server" to re-enter
Change - Make an announcement
Hi there, Is there a way to customize the contents of the announcement generated from a change (ie: in a change click Actions and Make an announcement). By default it includes the title of the change plus the resolution. I'd like to change this so that it includes the discription and roll-out/backout plan. Is there a way to change this in the same way we can customize email notifications (set the variables), or by editing the DB in some way? Many thanks, Mario
Custom Report
I would like to generate a report that gives me a table showing the categories and a count of the total number of calls that have been completed and those outstanding. please find attached a sample of output please assist
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