Work flow question
What is the work flow through Service Desk Plus?
Is it that a request is generated, the request is then identified as a problem, and then a change is created?
I am seeing on a change & on a problem, it can have an "Incident" which is really the request.
Why the use of different terms for the request/incident in a change/problem?
Is it that a request is generated, the request is then identified as a problem, and then a change is created?
I am seeing on a change & on a problem, it can have an "Incident" which is really the request.
Why the use of different terms for the request/incident in a change/problem?