64k email body size limitation
I realize I may have missed this somewhere in the forum, however, since the upgrade to 7011 we have many requests with email conversations where the body of the emial is converted to an html attachment and cannot be seen within the ticket itself. this is something that we need turned off as most of our support requires the full email chain to be included in the responses and we are often times working with an outside vendor that doesnt have access to the system.
is there a setting somewhere or a registry key or something to prevent the system from doing this?
is there a setting somewhere or a registry key or something to prevent the system from doing this?