Edit the details of workstation
Hello, I can see the hardware details of workstation on the Hardware tab There's four sections such as workstation Details, Network Details Discs and Drive Details, Other Details. But these information only come out by scanned workstation. when I input the information manually, I can't find any field as I've seen the details on the Hardware tab. There's no detailed input field on the edit page such like Disk's information, Additional NIC, Something like that. How can I input the details manually
What triggers a notification when Request is updated
I have enabled "Acknowledge Requester by Email when the request is updated". What criteria activates this? I have tried adding a note and a "Worklog" entry to an existing ticket and have not received a notification. Thanks Chuck
Hyperthreaded CPU count off
It appears as though the inventory is reporting hyperthreqaded CPUs as double the total count on the box. Is there a hotfix or workaround for this error?
Asset Explorer to Service Desk Plus
We are currently using Asset Xplorer software and evaluting ServiceDesk Plus software. Can you please let me know the way to take the backup of Asset xplorer and restore the same in Service desk plus ? In other words.. migration/transition from AE to SE+. Regards Rameshwar
Error Code Need Help
Dear Support We are trying on the Asset Scanning. Previously, we can successfully scan one of the workstation. However, today i saw the item inside that workstation is duplicated. 4 x 1 GB become 8 x 1GB listed So , firstly i try to rescan again to see whether it can be update, it promoted some error where i have quickly skipped. Then i deleted the workstation and try to rescan again. It give me the following error FAILURE :Database exception while discovering workstation. : Cannot delete or update
Oracle Tablespace Monitoring
Hi, we are monitoring about 30 Oracle Databases with our AM8 incl. Tablespacemonitoring. At one Database we have a problem with the tablespace monitoring. The problem is that the AM says that there are 14% of free bytes in real there are 16% free. So it is an incorrect value. Has anyone an idea about this problem? Thanks for your help.
Attachments Location
Good afternoon, Please could you confirm the default location of attachments? Is it possible to change this path? Thanks, Davey
Initial menu screen on logon
Hi, I'm testing Netflow V7. When I logon I get the initial 'network snapshot' screen and then my users always immediately click on 'All Devices'. Is there a way to make this second screen my initial screen on all future logons (or perhaps set my initial screen to any other screen - say 'All Groups)?
Server time on FA different from OS/system time
Due to Daylight Saving Time (DST) changes in my country (Mauritius: previously GMT+4 and not GMT+5), I have changed the OS/system time on the server. However, I notice that the Server Time in Firewall Analyzer > Settings > Server Diagnostics is still different from OS/system time. I do not want to uninstall and reinstall to solve this problem as I have read in your blogs/forums because I do not want to lose any settings. Please find below relevant details: Network: Gigabit LAN Firewall device: Firewall
no value for timestamp
Please help with this sample query. I want to display a report if the there is no responded time, it will display 'not assigned' or zero (0). With the query below, if there's no response to a request, it will display 01-01-1970. SELECT WO.WORKORDERID, WO.REQUESTERID, DATE_FORMAT(FROM_UNIXTIME(WO.CREATEDTIME/1000),'%m-%d-%Y %k:%i') 'Created Time', DATE_FORMAT(FROM_UNIXTIME(WO.RESPONDEDTIME/1000),'%m-%d-%Y %k:%i') 'RESPONDED TIME', WO.COMPLETEDTIME FROM WORKORDER WO WHERE WO.WORKORDERID=72292
Network overview dsiplay no availibility data
when login onto OPM7 SP1 + 7101 hotfix and opening Network tab (between overview and servers tabs) I get not availability data displayed. Why? Also looking at a way to analyse lan traffic with OPM7 anyway to do this? Maybe via an add-on?
Custom report and pdf problems
When I run a custom report for the month it will complete and then I can check all the data in the interface with no problem. However if I set the report to either email me or if I just manually go in and save the PDF or CSV file it will only show the last hour's worth of data for the most part. Anyone know how to get it to email the whole month's information rather then just a part of it?
Table Properties
I want to get the properties of the PurchaseOrder table. Like the size/length of purchaseorderid,.. and so on. How can I do that? Thanks. Zaizai
Can the opmanager support windows 64bit?
Hi, Our company has ordered the opmanager and NetFlow analyzer. Can we install them into windows2003 64bit version or windows2008?
Backup from version 7014 doesn t restore on version 7020
Greetings I had problems in the server running Service Desk version 7014. I instaled the recent(today) downloaded version (7020) in a new server and tried to restore the backup made with version 7014. It doesnt work. Questions a) Is it possible to convert the backup so it can be use on version 7020? b) If not where can i get the old version 7014 ? I have to solve this in the next 12hrs because is being used by HR. Thanks in advance Joao
WMI Process Monitoring
Just a question. When I setup process monitoring (using WMI) to monitor specific process's on a system, are those PID's static or will they change if the process is stopped/started or the system rebooted? I'm particularly interested in vendor specific processes.
Disk queue monitor
I have a few queries 1. The Probe servers displays all values for all servers while the same data is not shown in the central i,e letx say in server A i am getting cpu,mem and disk values in the probe but only cpu is displayed in the central . Repairing the db had no effect the problem persisted. 2.Can i monitor Disk queues, if yes plz provide the link for doing so. Thank you
Checkpoint Support
Hi, We currently use OPManage and are looking to evaluate Firewall Analyzer as well. Our current infrastructure is that we have a Checkpoint NGX R65 cluster, one other standalone Checkpoint NGX R65 and also a quantity of Checkpoint VPN-1 UTM Edge appliances. My first question is are the VPN-1 appliances supported? And secondly how would the licensing need to be done to cover the NGX R65 cluster as well as the other gateways? Regards, Carl
mailbox size
need individual mailbox size, item and unread msg in mailbox William Artus
mailbox size
need individual mailbox size, item and unread msg in mailbox William Artus
new instance
Hi, does anyone know if it is possible to add new instances for one install? Meaning can we have one install, with separate forms being sent to the techs depending on what needs to be done. Can we have the user decide who to send the request to instead of just sending it to helpdesk can they send it to the netword engineer, with a form that they can check to indicate exactly what they need done, then a different form to the software helpdesk indicating exactly what software they need installed and
How to insert the image into the post?
Greetings! How to insert the image into the post?
Pending Closed
How can I mark a request as "Pending Closed"? I would like to mark a trouble ticked as pending closed, the requester gets an email saying that they have three days to update the status of the ticket or it will automatically be closed. We have too many open tickets that are several months old that we don't know if they are still active or should have been closed a long time ago.
Logon History
I really need a logon history report. How can I get this? Kirk Wyckoff
Security Groups report
I need a report that shows what servers a security group has access too. Donald Coates
Hiding Change Field
Hi, Just wondering if it possible to Hide Change fields. For Example we would like to hide the following It Services Priority Item. We can hide fields with in request is it possible to do the same with Change Forms? Regards John
successful installation on Windows Server 2008 x86
So I initially had installed Windows Server 2008 x86-64 (64-bit) and then Applications Manager on top of that. I don't recall the problem as presented in the wrapper.log file, but it might be along these same lines. So this led me to installing Windows Server 2008 x86. I figured whatever problems I had with the 64-bit version of Server 2008 would magically go away under a 32-bit installation. But to my dismay, Applications Manager was failing here as well. This time, I actually copied the errors
Configure Alerts
I cannot get the application to send email notifications. Idris
Empty reports after upgrading from 7 to 8.5
I upgraded four managed servers and one management server from version 7 to 8.5 and although the reports option is enabled and we received most of the emails from the servers the reports are empty. Has something changed within version 8.5?
c6509 - Flows in one direction only
Hello, Can any one advise on where i might be going wrong with the issue below? I have customers on a 6509 on a 48 port ethernet card - WS-X6248-RJ-45 Traffic goes from customer to internet and back again through an svi on a CEF720 4 port 10-Gigabit Ethernet card. I have flows for outbound traffic - customer to internet - but no inbound traffic, internet to customer - i see no flows in the flow cache or on the software despite obvious inbound and outbound traffic patterns observed on cacti - customers
WL Error - BEA-000385 Cannot get server states
I'm evaluating ApplicationManager 8 and I'm receiving the following error when setting up a WebLogic monitor with WL 8.1: <Oct 24, 2008 6:52:04 PM CDT> <Notice> <WebLogicServer> <BEA-000385> <Cannot get the server states, the request was from an anonymous user (Principal).> Can anyone help me with this one. I'll keep working at it and if I find the resolution I'll come back and post it here.
need to create one client setup
Dear Team, we are trying to buying this product for that purpose i have to install this software in my pc, please tell me how can i create the SUPPORT REP info ? or please send me any document which i can easily create the one customer account. thanks and regards shan shan
Quick Request settings
Are there any settings / customization available for the quick requests?
Login Issue On Service Desk
Hi Helpers, We get a user login issue h**p 500 on a particular terminal server with Service Desk Plus. I can't put in the tt above as its blocked. We don't get this issue on local PC's or most of our other terminal servers. Here's our version info. Your SDP Version : 7.0.0 Build 7012 How can I go about trouble-shooting this issue ? Best Regards, TM.
Role USER is able to CHANGE MONITOR!!!!
Hello! We've got a problem in our AM8 with the role "USER". The usernames with that role are able to "Delete Removed Disks" also when they are still in use! How can this happen? Why is the "USER" able to change things? This is a very critical issue for us! Thanks for help! BR Guenter Bachbauer SALK
AIX Memory Utilization
I just install Application Manager (AP) 8 Trial in Windows 2003 for testing and monitor a AIX server. I use "telnet" method to get information from AIX server. but Memory Utilization always 98% or 99%. why? alex_lan
problem with Linux monitoring
Hi, We use Linux monitoring with SSH2 authentication. 2 times since 2 weeks a bash script used by application manager in order to apply its commands stay alive. Linux monitoring normally works Then this bash script which is not used anymore takes all CPU utilization. So we have to kill this process. We use Application Manager version 8200 Best regards, Karine Dumoulin DUMOULIN
lousy code when integrate ap with sdp
hi, Now i have integrated ap with sdp.And when i add a technican in chinese,it can not be displayed in ap correctlyt. "??" in the attachment should be a chinese name. pls help.....
can't get log from windows 2000 server
How to get log, Successful User Logons and Successful User Logoffs from windows 2000 server.
Evaluation questions
I'm evaluating Event Log Analyzer 5 and have some questions. I only want to log System log and Application log errors. I created a filter in the db for a group (it contains all the servers), but the home page shows it collecting all types of entries. Is there a way to stop it from collecting the additional information? When I run a report I created to see the above errors, I get back a no data available in the time range (I did previous hour and last 60 minutes) even though I can see errors from
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