Change Managment
Hey Guys,
We have been using the Service Desk to manage our Change management as a requirement for SOX. All has been working well for us, after a bit of playing around.
one issue i have is that i need a report for the change that shows the linked incident, the details of the change, and also the approval status per line from the approvals page. I understand the overall change is approved by a manager, but we use it in the following way:
User logs a helpdesk:
Technician determines if it is change.
Technician sends the Request for approval
If approved, change is created
Work is done in test environement
Then we use the approval tab to send to the end user for testing approval
If approved, work is done in Live and then closed off.
The auditors require that the see the testing approval the report. At the moment, i print 3 reports. One for the Request which shows approval status, One for the change which shows the details of the change including backout plans etcc. and then i screen dump the approval screen for them.
Is there anyway to create our own reports, or can we get some modified reports to show this info. I dont mind if i still have to do 2 reports, but i would like the change report to included the approval statuses..;
Any help is appreciated.
Thanks
Scotty
We have been using the Service Desk to manage our Change management as a requirement for SOX. All has been working well for us, after a bit of playing around.
one issue i have is that i need a report for the change that shows the linked incident, the details of the change, and also the approval status per line from the approvals page. I understand the overall change is approved by a manager, but we use it in the following way:
User logs a helpdesk:
Technician determines if it is change.
Technician sends the Request for approval
If approved, change is created
Work is done in test environement
Then we use the approval tab to send to the end user for testing approval
If approved, work is done in Live and then closed off.
The auditors require that the see the testing approval the report. At the moment, i print 3 reports. One for the Request which shows approval status, One for the change which shows the details of the change including backout plans etcc. and then i screen dump the approval screen for them.
Is there anyway to create our own reports, or can we get some modified reports to show this info. I dont mind if i still have to do 2 reports, but i would like the change report to included the approval statuses..;
Any help is appreciated.
Thanks
Scotty