Creating custom report with opened & closed requests
I need to create a report that includes the following:
1- Requests opened at the beginning of the period selected.
2- Requests closed during the period selected.
3- Requests opened during the period selected.
Is it possible with the report tool inside the HelpDesk to do that? Or do I have to use another tool like Crystal Report?
1- Requests opened at the beginning of the period selected.
2- Requests closed during the period selected.
3- Requests opened during the period selected.
Is it possible with the report tool inside the HelpDesk to do that? Or do I have to use another tool like Crystal Report?