Go live issues
Following registration over the weekend, a number of problems have arisen.
I'm unable to close calls it states that the following fields need completing:
category, priority, resolution, urgency, impact, request type.
This raises the following points.
1. Not all of these fields are available to me.
2. Some of these were set by rules and templates.
Some advise on how to progress these please, my stats are not looking good!
Dennis
I'm unable to close calls it states that the following fields need completing:
category, priority, resolution, urgency, impact, request type.
This raises the following points.
1. Not all of these fields are available to me.
2. Some of these were set by rules and templates.
Some advise on how to progress these please, my stats are not looking good!
Dennis