Edit Mail Report Template
I need to edit mail report template but i can't find path file configure. I know that it is in C:\AdventNet\ME\NetFlow but don't know that it really is.
Scanning different Sites
We're using the newest update 7.5.0 build 7500 and we have 2 different sites set up. One for the US and one for the UK. We need to have them do an inventory scan at different times. Because of the time difference between our two sites if we set the scan for noon US time we scan the people here but the people in the UK never get scanned. How can we scan the two sites at different times?
text/html for inbound mail
When multipart MIME messages are sent by customers SupportCenter is able to extract and display the HTML contents. I have a system that sends e-mails to SupportCenter as text/html (not MIME). SupportCenter is handling these as plain text meaning we see the raw HTML in the ticket. Is there a fix for this? Marc
Multiple Change Request Approvals
Hi, In our business we have split level approval for change requests these include: - RFW: Request for Work - MTP: Move to Production These moves are confirmed during a weekly meeting through our current software. Does ServiceDesk allow you to configure for two levels? Thank you
Exporting Information
Hi All We are migrating to a 7.5 and want to export some data but without impoting all the information. Is there a way to pull certain informaiton out of 7020 to import to 7.5 Cheers Rob
Asset owned by requester
Hi, Is it possible to allow requester to view assetss assigned to him. It should work similar like requests. thx
Access servicedes without login page
Hello, I would like to access service desk ommiting login page. Is it possible to put username and password in URL? Thanks
false interface down alarms
Hello, I have a problem in my Opmanager 7200 build. I have 50 devices in my Opmanager but i made a SNMP trap if an interface is going down. But never maid a option to get almost every second a message with the following error (see attachment). This is driving me mad because i get every day around the 4000 errors. Please help me with this problem. I have searched for this problem on the forum but not find any solution. How can i solve this problem? If you need more info about the problem i like to
OpManager 6 stops every days.Pls help.
hi, I have purchased the opmanager 6 before.And now Op stops every few days. The attachment is the sip file. Pls help. thanks very much
Specific user role
Hi, It would be nice to be able to set more specific right to user accout. For exemple the right to manage/unmanage a device for user that need to do maintenance tasks on servers or applications. Another question : is "Active Directory" authentification planned ? Regards
Custom script monitoring in OpManager
Hi, Is possible to monitor a specific application or service using custom script in OpManager ? For exemple get the output of a script that would be executed localy or remotely (windows : .cmd, .vbs, .ps or unix : .sh, .pl, ...) and check the result. If not, is it planned ? Regards
OpManager general health stats
I would like to see OpManager stats. Things like, polling queue, 100% of polls executed within the defined monitoring interval. Nagios has this and it is extemely useful in growth planning for the monitoring server itself. I have over 200 locations and multiple large sites, there is nothing (besides TOP cause I'm on Linux) that tells me how OpManager is doing. I can get disk, processes, load, memory...etc..etc.., that's not good enough to tell me whether or not I need a bigger box or the move to
V7.5 - Unable to log in as Administrator
I recently finished setting up a brand new install of 7.5 as administrator, imported all my users in, created technicians, gave them all admin rights and then logged off. Now when my technicians goto login, it automatically selects our domain from the drop down and lets them log in, but only as users. Plus the Administrator account no longer works as all, I get a "Domain not found" in the dropdown when I type in the name and a "undefined" error when I try to login ad admin So its all ready to go
Netflow 7 - Radius Authentication Issue - IAS Windows 2003
I have setup Windows 2003 IAS to except Radius from my Netflow host, but I have an issue with authentication. 1. I have setup Radius on Netflow to support MSCHAPv2 2. I created and account with operrator privileges and enabled radius authentication. Also selected a device group to view. 3. When entering the user details I get an error Invalid Username / Password. 4. I check checked the System Event View on IAS and can see that I have been granted access. 5. Also debugged the ip packets and can also
Run integrity check Issue
I am facing problem in PMP , Under the "report" option we have a "Generate Report" , "Schedule Reports" and "Run Integrity Check" reports under section "Password integrity". I configured the password integrity report in my client side, but to check the password integrity, i manually run the "Run integrity check" option if i do not click on the Run Integrity option the wrong report generated their is any method available in PMP that PMP automatically run the "Run integrity check" option. Please send
Scanning Windows CE
Hello Tried searching the forum if there was a way to do an inventoryscan of Windows CE clients. Can�t find any information on this so now I�m asking. We have Neoware Windows CE clients and all we get is RPC error when scanning them. I know that neowares own software uses snmp to get information from them so can i get SDP to do that too ?
Local Validation is not working when AD Auth. is enabled
Hi, When I activate AD Authentication (and SSO) I cannot login with a local user account. Therefore the integration to Opmanager is not working. If I disable AD Auth. then Opmanager integration is working ok. Running clean install of SDP v. 7.5 (port 80) Opmanager build 7202 I have seen this before, in the earlier versions, and hoped it would be fixed by now. What is wrong ?????
Web Client of Application Manager doesn't start
I'm installing Applications Manager 8 on Windows 2000 Server for monitoring Tomcat 4.0.6. I've installed the distributive and the Tomcat4Agent according to the Instructions. Web client is not starting. I have an error in stderr.txt: 'FileNotFoundException: C:\Program Files\AdventNet\ME\AppManager8\working\conf\application\OpMan_Details.xml (The system cannot find the file specified)' Where can I find this file or what sort of problem I have? Margaret Vilenchik
v7.5 upgrade problems starting
We just applied the migration pack to our 7022 system. The upgrade appeared to complete properly but upon trying to start the service desk server, it made it to application layer started and the progress indicator was at about 85% and then it just hung and never went any further. We rebooted the server just as a shot and upon startup, service desk again made it to application layer started and the progress indicator made it about 85% and then it just hung. What to we need to do? Thanks
DeviceExpert 5200 Released!
Hi, Thanks for your continued interest in ManageEngine DeviceExpert. We are glad to announce the availability of DeviceExpert Build 5200. Highlights of the Release: * SNMP v3 Support: DeviceExpert now supports SNMP v3 for device discovery, configuration retrieval for Cisco devices and for switch-port mapping functionality. This allows leveraging the additional security measures of SNMP v3 * Enhancements have been made to the forwarded syslog messages listening feature with provision to specify the
Password Manager Pro 5.4 Released
Hi, We are glad to announce the release of Password Manager Pro 5.4 (build 5400). We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of PMP 5.4 * Remote password synchronization for Oracle DB Server and Sybase ASE * On demand check for Password Integrity * New Resource Creation Option through Password Management API * Support for non-English characters * Use of 'sudo' for privilege escalation * Agent-based password reset for Windows
7500 upgrade Graphics not displayed properly in Firefox 3.0
Upgrade from 7022_1 to 7500 on WinXP Pro SP3 was fine. Graphics in IE7 look fine. In Firefox 3.0.4 however the tab bar does not display the grphics. Pretty much none of the graphics appear on the top bar. The calendar also fails to display properly. May be a problem in Firefox 3.0.4.
Application manager does not start
StartUpLogs_err0.txt ==================== java.sql.SQLException: Server connection failure during transaction. Due to underlying exception: 'java.net.ConnectException: Connection refused: connect'. ** BEGIN NESTED EXCEPTION ** java.net.ConnectException MESSAGE: Connection refused: connect STACKTRACE: java.net.ConnectException: Connection refused: connect at java.net.PlainSocketImpl.socketConnect(Native Method) ........................... at java.lang.Thread.run(Unknown Source) ** END NESTED EXCEPTION
Application manager does not start
StartUpLogs_err0.txt ==================== java.sql.SQLException: Server connection failure during transaction. Due to underlying exception: 'java.net.ConnectException: Connection refused: connect'. ** BEGIN NESTED EXCEPTION ** java.net.ConnectException MESSAGE: Connection refused: connect STACKTRACE: java.net.ConnectException: Connection refused: connect at java.net.PlainSocketImpl.socketConnect(Native Method) ........................... at java.lang.Thread.run(Unknown Source) ** END NESTED EXCEPTION
Error parsing MIB:NOKIA-IPSO-SYSTEM-MIB.mib
Hi, Can someone help me with resolving the error message mentioned in the subject. I need to monitor the Nokia IP690 IPSO on OpManager. Thanks in advance Roopesh
SD Plus application?
Dear SD people, Are there any plans on coding an application, instead of only using a browser based application? Kind Regards, Daniel
e-mail action not generated
Hello, Once, I didn't receive an e-mail after an alarm was generated about a specific parameter. Alarm parameter and action are correctly configurated because I've already received e-mail for the same parameter. How can we verify that an e-mail action is applied ? I would like to see and verify if application manager performed it Best regards. DUMOULIN
Asset Scan Problem
We are having a problem with the asset scanning. Reading through some earlier posts, I noticed that the Asset scan first uses the BIOS service tag, and if this not does exist it uses the hostname to uniquely identify to computer. The problem we are having is that we have 5 or so computers that have the same asset tag in BIOS. The asset tags for these motherboards are all set to "System Serial Number" and cannot be changed. This causes an issue because ServiceDesk thinks all of these 3 computers are
Installing version 7.5
When trying to install the new version of SD I select the file in the update manager and then click install. Following the warning message regarding backing up (which I have dnoe) it says that there has been a violation of the key and the installation cancels. It now won't open at all. An urgent response would be appreciated.
Upgrading from 6013 to 7000 problem.
Hi, I need an advice on how to upgrade from 6013 to version 7 since I got an error " Uninstallation is currently not supported". Please help advise. Regards, Sabarina.
Save backups on to another location
Hi, I know it is possible to define backup location under Admin panel. But is it also possible to save backups on to another server? I tried \\servername\location syntax but didn't work. Also I tried to use virtual drive option but still had no luck. Thanks.
Standalone workstation scan script for SD 7.5
I tested Asset Explorer and I liked this VB script feature but I can't see it on SD 7.5. Is there a chance of including it in the final release of SD 7.5? I am currently using SD 7020.
exchaange-2007-quota report
we need to generate report on users quota in exchange 2007 about the current size and limited quota and used % Adel Ahmed Ahmed
Badly needed Feature: Contacts ARE ALSO SupportReps
This has been a long-standing feature request that until implemented, cannot result in a product deployment of SupportDesk Plus in any enterprise environment. The lack of this feature is what previously drove us to consider other options. We had hoped that, given the passage of time, this feature would have found its way into the production build. I'm disappointed this is not the case. The SupportDesk product lacks the notion that a SupportRep might ALSO be a Contact. Frequently, the "Server Guys"
CSV file format
I'm currently checking out AD Manager plus and it looks great, I have been able to figure out how to make up a template that should give the correct account settings for our users I just need to make up a *.csv file to import the user details from. Unfortunatley I havent been able to find out what all the headers are, is there a list somewhere with all the headers? I only need these four headers at the moment, but I would like to be able to use more in the future. The names on the right are my best
Password is set to..... Report
report of users whose password is set to a particular thing - a default password all start with but must change, so a report to give a way to see who has not changed it yet Matthew Young
mysql vs sql
can i ask would using SQL Express 2005 work with opmanager and would it be more reliable than mysql?
Attachments just disappear ...
Hi, We did a test and emailed a reply on a request with a attachment larger then 3 MB, what happen was that the attachment just disappear out in the cyberspace. The mail went in to the right request as it should, but not the attachment, and there was nothing saying that anything has gone wrong or has been deleted or anything /Per
Purchase Order problem
Hi, when i create a new purchase order, I select a vendor, the shipping address and the billing address. Then I choose product type and the product that vendor sells. The problem is that the product doesn't appear in the array below. I've checked information in admin\product section. Please refer to screen1. Thanks
malicious CAB member restrictions
Dear, I am sure that CAB member (who is not technician) must see (only see!) all information regarding change (including associated with this change incidents, problems etc. i.e. all information that has relation to this Change). Otherwise how CAM member can make decision regarding this change? My regards, Vlad
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