Reports with wrong time
My reports have a different time from my system! What i do?
We want to install OpManager in the Windows server 2008.
Dear all, We want to intall OpManager in the Windows server 2008. Is it possible?
Memory & disk utilization shown wrong
Memory, Disk utilization value wrong shown for Novell Open Enterprise server. On the OpManager Memory and Disk Utilization always show 100% usage. On the server memory usage is about 65%. Above OID is configured for the disk utilization monitor. But this OID is walking memory usage tree. Why memory usage tree configured for disk utilization Any reply would be appreciated Thanks Amaraa
Dashboard View
Is there any way I can print out there Dashboard View with out print screen,this is the way I have been doing it? Andy
Migration from Windows
We currently have SD+ v7.0 Build 7014 installed and operational on a Windows 2003 STD server. All's running well, however we'd like to migrate the system over to a Linux distro like Debian Etch or Ubuntu 8.0 Server. What caveats, if any, am I faced in doing this and what would be the way to do so? We're not wanting to change SQL serves, we'll stick with the MySQL Server on the Linux distro which is what we are running on Windows (The MySQL server installed with SD+ on the Win box.)
Email fetching breaks
Everytime the server shuts down unexpectedly or our mail server is restarted, SDP fails to retrieve new emails. Any way for fetching to resume without manually restarting the service?
something inherently wrong with new / existing Requesters
When a requester is not recognized the service application will by default add them to the requesters list. Good? not so sure. Editing the requester in admin does not really mean anything as if the display no longer matches, another entry is created for the user. I just tested this send an email, service desk adds it, I change the display name, send another. Service desk creates another. What I'm asking is why the application goes by display rather than email address. Would this not cut down on populating
problems with FWSM logs
Hello, most of the logs of our FWSM cannot be parsed correctly. E.g., error events show Formatted Logs like: User Host Destination Protocol Date/Time Description unknown 0.0.0.x 0.0.0.x unknown 20 Jan 2009, 08:28:57 %fwsm-3-106011: deny inbound (no xlate) tcp src vpn:xxx.xxx.xxx.xxx/xxxx dst vpn:xxx.xxx.xxx.xxx/xxxx unknown 0.0.0.x 0.0.0.x unknown 20 Jan 2009, 08:28:57 %fwsm-3-106011: deny inbound (no xlate) tcp src vpn:xxx.xxx.xxx.xxx/xxxx dst vpn:xxx.xxx.xxx.xxx/xxxx The Raw Logs shows: null null
Compare Function
It would be very interisting to have a function to compare users or groups. An example: I need to compare the list of the group membership of user A and user B.
Contract Name field does not show all the text.
Under contracts, the contract name field does not show all the text. Plenty of space to show the entire name. Shows part of the name followed by ... this is annoying. At least while hovering over the name it should show the whole contract name. Hope to see this get expanded in the future. Thanks, Mark
Working with multiple URLs to be monitored / edited
I'm working with Build 7205 and in the URL monitors, specifically. There are a few steps that would greatly simplify the setup and customization that I cannot seem to find a way to do. Specifically, they are: 1. The ability to edit logon credentials for multiple URLs at once. I have several URLs to check which are a subset of a base Intranet site, yet it seems that should the logon password change I'll need to edit each URL monitor *individually*. That's quite cumbersome. 2. The ability to have a
Active Directory import with a Windows 2008 Domain Controlle
Anybody out there using Windows 2008 Server as a domain controller with SDP? We have started our testing of 2008 server, and find that SDP fails when it tries to import requesters from Active Directory, when we repoint to a 2003 server it has no issues. Just wanted to check to see if anyone else has run into this. Thanks, Alex
Reporting: Searching History for Status Changes
I'd like to be able to run a report to show all reports that have had their status changed to "X" at some time during its history. For instance, when we farm a support request out to external support, we change the requests status. I'd like to be able to run a report showing me all the requests that involved external support, and which technician needed the support. Thoughts on how to do this?
Network scan
Hi, Is there any option to first scan the number of systems which are turned on then scan for the changes done in the system as it will not create any duplicate assests. Thanks and Regards, Vinay
Alarm Management
Hi Is it possible to have a new type of user created which is called "Alarm Manager" This is essentially a read-only user who has access to add notes and acknowledge/clear alarms within the Ops Manager system. At present Read-Only does not allow for the user to add notes to the device which is important. Essentially this would be only change to the read-only access Please advise if this is possible. Brad
the performance?
How Many incident per day can service desk plus can handle? is it suitable for large enterprise?
Blank page in web client
For some reason we lost the ability to view the web page of our service desk server. We had lost one of our domain controllers around the same time - not sure how to fix this as we can't view any of the web pages even though they appear to be running. Help!
LDAP update vs. terminated employees.
Hello everyone. And happy Monday morning. While I love the import of LDAP users, I'm having a problem. An employee was terminated and I took her out of the requester section. Now at my company we don't get rid of the profile right away, so when I do an LDAP import (Done once a week to catch new hires) it's still bringing her back into the request section. Is there a way I can permanently disable her? Maybe block disabled accounts from updating with the LDAP? Thank you for your time.
SSH public key auth
I need to use ssh2 public key authentication rather than passwords for polling. How can I make this happen with OpManager 7?
cannot upgrade from 7204 to 7205
Hi, following your instructions on how to upgrade to the newest hotfix (7205) I'm stuck when trying to start the updatemanager.bat I get this error: Exception in thread "main" java.lang.NoClassDefFoundError: com/adventnet/tools/update/installer/Updatemanager Any thoughts on this one? :?:
Archived files - question
Hi, I've got a question: is there possibility to load archive files (zip's) from old installation of EventLog Analyzer to new one? I've copied them to archive\ folder, but I still can't see them in EventLog Analyzer. Thanks for reply, Piotr Lezon
Raw data storing
how to do more than 30 day raw data storing??? I need ~ 60 day..
New template share
When I create a new template and attempt to share it, I get the message "Problem in Exporting Device Templates". What could I check for this issue? Cheers Luca
Request view keeps showing earliest request in the database!
Hi, We've been troubled by a (bug?) in Service Desk for some time now... Quite frequently during the day when I'm working on the helpdesk, I'll click a link to open a request, and instead of the request ID I asked for it loads the earliest request in the database (the request with the lowest ID number). This is happening a lot, and even the latest build of Service desk hasn't solved it. Does anyone else suffer from this and is there a fix. I don't know if the URL for a request link is being generated
HP-UX and Inaccurate reading
I already add one of HP-UX server to be monitored by Application manager note that this serve is configured as "HP vPar". 6GB RAM is already assigned to that server, but when I go to statistic I found RAM utilization is about 8GB which is clearly exceed the actual assigned RAM. Abdullah Barakati
7.5 HotFix 2 - Purchase Orders appears "squished"
Just did the upgrades to 7.0.22, then 7.5, then 7.5 HF 1 then 7.5 HF 2. Everything looks good so far with one glaring error. The purchae order printout appears "squished" Somehow the defualt got changed so that P.O's print in landscape rather that portrait, no worries, fixed that one, but, as you can see from the attached image, there appears to he an extra "column" in the P.O.s now. See how everything at the top is compressed to the left, while the last row, from General Information on appears normal?
Upgrade / convert 7.5 build 7452 to 7.5 build 7504
Is it possible to either upgrade or convert the beta 7.5 build 7452 to the new 7.5 build 7504? I believe I've read somewhere that upgrade from beta to final release isnt possible? Is there a way to work around this? (I was able to apply our licence to the beta buildt though....) Regards Thomas
Network scan
Is there any option to scan the number of systems present in the network and then scan for the changes. As this option will not create any DUPLICATE assests.
Port Down results in critical Alert
Hi we monitor around 10 Switches with opmanager in our company, but whenever a Port goes down (a Computer is turned off) i get a critical alert in Op manager. How can i turn this off? I found a switch to turn it on or off completely but i still want to monitor the optical fibre links and the connections between the switches but not each connected computer. How can i set this up ? thanks for the suggestions Steff
EE license
Hi. In your license agreement it is specified that you can not install more than 1 copy on more than 1 CPU. In this case, if i plan to install a 2nd copy as backup system, don't i violate the license agreement? Correct me please if I'm wrong. Thanks Bogdan
System Time
My reports are in different time from my system! How i fix it?
Changing a custom field
We have created a custom field called RCA (picture attached). It currently reads: System Error - Conditional System Error - Hardware System Error - Software Bug We would like to change them to System Issue. The question is. Will this change tickets that have been already close or will we have to manually go back and change each request individualy. Any input would be greatly appreciated.
can not open the client
hi, When I start the OpManager in start menu, I always get a error message. The message is "ht tp://localhost:8060 can not find the application". But I can start the client by writing "ht tp://localhost:8060" in IE. It runs well before and I do nothing. I hope that somebody could help me. Thank you very much! Leo
Lack of Development of Enterprise Edition
I am concerned about the lack of development of the Enterprise (ITIL) edition of SD+. Whilst I understand there are many more people who use Requests than Problems and Changes we pay a premium for the Enterprise edition and yet see little improvement. There appears to be almost nothing to look forward to in the 7.5 roadmap for the ITIL features. We have 15 technicians using the Enterprise edition and I think SD+ is an excellent product and does a great job managing Requests. However there appears
Question about Alerts sent at Monitor Group Level
Hello, I have a basic question about sending alerts out from the Monitor Group level. Our typical configuration for alerting from Manage Engine is that there are no alerts configured at the host level - all hosts are members of a Monitor Group and alerts are configured to go out at the Monitor Group level when one of the hosts goes down or Health becomes critical. Recently we have run into a problem with this approach due to the following scenario: One member of a group may get a Critical Health
New Version
I am looking forward to the new version that I believe is scheduled for Q1, any idea on when we might see it?
Parenthesis in filters and search criteria needed
Filters and search criteria should have the ability to use parenthesis as this would allow for greater accuracy and flexibility. I don't believe you can write a filter to accurately return the records for the below statement. Statement: I want all requests that the Group is "xyz" and the Request Status is "Closed" or the Group is "xyz" and Request Status is "Resolved"
User or OU Report
Need a report of users in a specific OU Matthew Schwenke
Search on account options
Hi, I'm running ADmanager and wish to run a report on user accounts that have "password never expires" ticked. Calum Mackenzie
MS SQL Buffer Hit Ratio above 100%
I have two SQL Server monitors setup for MS SQL 2005 on different Win 2003 servers and I noticed that the Buffer Hit Ratio sometimes goes above 100% I checked the documentation and it did not give any explanation for this: Both servers have shown values above 100%, and in one instance it was listed as 136%. The daily averages are often even above 100% (See attached). Does this mean anything or is it a bug in the monitor?
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