Requests to Asset association
Dear,
Currently the Asset associate method with a request is not comfortable from the point of design.
1) By default SD suggests user assets.
Only 1/20 parts of our requests has relation to user assets. In this case the Asset association method which implemented for Changes even better working for us.
2) Auto search function
Very often technicians already aware about Asset name. Why don't allow them to type assets name like it was implemented for "Requester Name" ?
3) Forbidding to close (resolve) a request in case if asset is not defined by technician
Why this field (Asset) is not existed in "Request Closing Rules" tab?
My Regards,
Vlad
Currently the Asset associate method with a request is not comfortable from the point of design.
1) By default SD suggests user assets.
Only 1/20 parts of our requests has relation to user assets. In this case the Asset association method which implemented for Changes even better working for us.
2) Auto search function
Very often technicians already aware about Asset name. Why don't allow them to type assets name like it was implemented for "Requester Name" ?
3) Forbidding to close (resolve) a request in case if asset is not defined by technician
Why this field (Asset) is not existed in "Request Closing Rules" tab?
My Regards,
Vlad