Auto reply (notification) not send to certain contacts
Hello,
We just upgraded to 7014, but we still have this problem. If we try and email to our supportcenter emailadres internally we get an auto reply that the mail has been received and an issue has been created. But when we mail from outside our network het issue is created but no notification for this is received by the contact. If we look at the system it is not even send.
Any ideas what could be wrong here?
Kind regards
We just upgraded to 7014, but we still have this problem. If we try and email to our supportcenter emailadres internally we get an auto reply that the mail has been received and an issue has been created. But when we mail from outside our network het issue is created but no notification for this is received by the contact. If we look at the system it is not even send.
Any ideas what could be wrong here?
Kind regards