Need Assistance in configuring mail fetching
I set up the mail fetching for Outgoing email successfully using SMTP on port 25. The issue is that I need a way to set up ITSD incoming mail so that it will take an email that is sent to the Helpdesk and automatically import it into a ticket.
Because we are using Exchange 2003, we only use SMTP. Turning on POP or IMAP is not an option.
Is there a way to do something in the business rules that would accomplish importing and logging the email?
Thank you,
Tracy
Because we are using Exchange 2003, we only use SMTP. Turning on POP or IMAP is not an option.
Is there a way to do something in the business rules that would accomplish importing and logging the email?
Thank you,
Tracy