Asset
Hello, I want to scan all of Assets via Servicedesk plus. I have create a Group Policy in Active Directory and I have place a logon script to run Scan_setup.vbs when a user logon. This works but its come up with an error message when a user logon on and says that this script required admin right to run. Any idea how to fixed this issues? Regards, Reaz
Removing unwanted fields and Renaming the ADDITIONAL FIELDS heading
hi, Please help me on how to remove unwanted fields and rename ADDITIONAL FIELDS heading . thanks in advance Linie
Incorrect number of Unassigned Tickets displayed in Home-screen
Hi, I'm running SD+ 7022 with MSSQL, a month ago, someone mistakenly rebooted the database server and when it came back up, the Home-screen had an unbelievably large number of unassigned tickets of 1301 (please see attached screen shot). And when i click on that figure to list the current unassigned tickets, it shows only 1 ticket, which is correct because at the moment of typing this post, we currently have only one unassigned ticket. It can be frustrating when i always have to explain to my boss
Report dates are wrong
Hey guys, I run reports weekly and i have found that when i modify filter options and select dates on the calendar, the date, in relation to day, are wrong. Example, 29th of April on Servicedesk is on Thursday, not a Wednesday where it should be. Any suggestions?
Need Helpdesk delegation
Hello, i want to test helpdesk delegation, but its not available in free version. Is there any way that before purchasing i can test helpdesk delegation?
Need to Test Help desk delegation
helpdesk delegation feature is not available in trial version. i want to test helpdesk delegation feature before purchasing, is it possible?
SBS 2003 Support?
All, I have tried to run AD Manager Plus on 2 different SBS 2003 servers and I am unable to pull and reports. When i try to pull the report, i get "No Reports available" Anyone seen this before?
Report of users added between dates?
Hello All! Is there a way to pull a report that shows users created between two dates?
Group membership Reports
Is there a way to select multiple groups. I need to report on group members of 30 different groups
Pop3/IMAP SSL yet?
I see posts dating back to 2006 requesting POP3 SSL support in SD. I also saw one from 2007 saying it would be integrated by the end of the year. However, I still don't see this functionality in 7018. Is it there and I just don't see it, or are you still working on it? Do you have an ETA? Thanks, Greg
Showing purchase from ... till ... status
Could it be possible to be able to show the purchases from one status till another status? Now it's only possible to show all or one status. But what if i only want to see the "not closed" or only "from open till approved". Maybe allowing a user configurable filtersetting where the user can check which statusses are to be shown.
forcing "cost place"
A feature (in purchases standard values) where it would be obligaory to give a costplace and/or a GL-code would be welcome. Now it is possible to make an order without giving a costplace, and once the order is closed, the cost-place can not be added. Giving a "standard" cost place is no option since I need to give the correct cost-place for budgetting reasons.
nothing show's as new in this forum
Why does nothing show as new in these forums. When I go to the SDP forum it shows no new posts or conversations. is this another feature of these great new forums. I really cannot state how much I dislike these new forums. I will only come here for support nothing else anymore.
Problem w/ Custom reports & PDF's
When I create a custom report to be emailed, I receive a useless zip file w/ a corrupted PDF file of 0 bytes. I read another post on the forum with a user having the same exact problem. Should I upload a support log to support? I need to get this working. Thanks! -Jason
Mobile Devices Feature Request
I've had requests from several users that would like to be able to retrieve their passwords from mobile devices such as a Blackberry. Are there any plans to support such devices? Can this be done throught the API? Thanks. Tony
asset management
How do you set ServiceDesk to not scan an asset once it has found it on the network? For example it found our switches but the scan fails when it tries to pull the asset information.
New Notification Rules
Hi; I would like to know is it possible create a new (Add) Notificaction Rules in ServiceDesk plus Thnaks
Account default property values
Hi Support, Is there any way to default a value based on a particular account when a request is raised? For example, if we supported three versions of Microsoft Word (XP, 2003 and 2007) at any given time and our clients had different versions installed, we would want to be able to monitor which problem occurred on which client. The version of Word they have installed will not change as they're raising requests, but presently we will have to set it against each client for every new request which
Exchange Agent Message Bytes Question
Hi, We have the Exchange-Server Agent up and running, but I continually receive warnings: MTA message bytes per sec reached the threshold level. : MTAMessageBytes : Curent Value : 2060588 : Threshold value : 2048000 : Severity : Critical : Rearm Value: 2000000 When I check the monitor, it seems that the value is constantly added and is never reset again. What does this value mean? My monitor says, that I have a constant traffic rate of more than 7 MByte/sec of messages. Juergen
Modify query
Hi, I'm using the query below to report on monthly #tickets per status (closed, on hold, resolved, open) I'd prefer to have this same report generated _per week_ to allow for some more fine-grained info. Anyone here savvy enough to help me out? SELECT std.STATUSNAME "Request Status",std.STATUSNAME "Request Status",longtodate(wo.CREATEDTIME) "Created Time" FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WORKORDERID=wo.WORKORDERID LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
Unable to connect to server - RPC server is unavailable error
Hi all. I have tried every possible solution from forum w/o success. ELA is working with 3 servers in total, it can gather logs from itself and the second server but from third it fails. Error that I receive is RPC server is unavailable. I have tried to connect on that server from the server where ELA is installed with wbemtest but w/o success, while the second one works. Error that I'm receiving in wbemtest is: Number: 0x800706ba Facility: Win32 Description: The RPC server is unavailable. This server
AM cannot detect host name change
Hello, We faced a strange problem, we have a computer that in a workgroup and not joining any domain, assume the computer name is SERVERA. We have SQL Server and IIS installed on this computer. Before last week, AM can collect this computer's information succesfully, last week we changed its host name (from SERVERA to SERVERB) and added this computer to domain, after that problem occurs: All monitors related to this computer still point to SERVERA, we tried to delete and re-create these monitors
New Version
Support Center Plus Techs, Do we have an update on when the next major release is scheduled for? Last time I heard it was mid-April/May. Everything still on track? Just doing some planning ahead regarding our servers for the next two months. Thanks! -- Brandon
Problem changing database to MSSQL2008
Hi, I'm running a trial version of Event Anayzer 5 on a virtual machine. If I setup the system to run in trial mode with the MySQL-database installed on the same machine, it runs fine, collecting data from 20 servers. I followed the instructions to change the database to a MSSQL2008 database hosted on another server by copying the necessary files, making a backup, changing the database and restoring the database. Now I get funny results: the whole system starts up fine, I can see the restored data
PIX 515?
Does eventlog analyzer work with PIX 515? I am unable to get any logs setup per the EventLog instructions...I also tried FirewallAnalyzer and same issues. Our network guys swear they have PIX configured per instructions.. J
asset module integration with Desktop Central?
is there anything in the works to integrate service desk plus with desktop central? particuarlly the asset inventory....right now i have to keep up with two separate asset db's and its a pain! thank you all!!!
disabled AD domain-can't login as admin user
i accidentially disabled the public AD domain where all my SD+ admins sit in, including myself. now I cant login ad admin user anymore there seems to be no local admin, when searching for admin users with this method: http://forums.manageengine.com?ftid=49000002677421 i only get user who are in the disabled domain. In which table in the database can I flag the Domain to be public? i know the Domain ID. Thanks, Daniel
ServiceDeskPlus - Self Service Portal Registration
We are looking forward to open the ServiceDesk Plus product Self-Service Portal to our customers. Using self service portal you can log into ServiceDesk Plus support portal (with your user name and password ). You can raise requests through the self-service portal and can also check the status of your requests. Also you can also search the public knowledge base articles regarding the product. In order to avail this facility from SDPlus support, please register yourself @ http://manageengine.adventnet.com/products/service-desk/sdp-portal-registration.html
Escalation/notification based on Req. being assigned
HI, We would like to have the notification sent to a specific rep when the Request is created (that is easy and already setup). However, we would like to have a second technician being notified after X minutes if the request has not being assigned. Our SLA does not require the problem to be solved within a certain time. It requires the request to be acknowledge as received within x minutes. Thanks, Volnei
All Links Return To Logon Page
I've just installed the demo of NetFlow 7. When the service starts up, we are able to log into http://localhost, we can click on the graphs, run reports etc, etc. When we access that page from a remote address http://server12 we are given the logon page, same as always, we log in, have the standard first page with so graphs...but when we click on anything it takes us back to the logon page, right away. It does not even look like it attempts to open the page. We have tried IE7 and IE8. Any idea's.
I can't see the interface for notification
Good day, I have any question for you. For all devices in "Server" category I can not to select a interface in "Interface is having some problems". I see only : when any [selected...] Interface is having some problems No managed interfaces/ports found for this device. But all interface is present in Interface Tab. Why don't I see it in window of "Edit Criteria for profile ..." ? Slava.
Concatenating Data
Hi, We're currently looking using OpManager to monitor incoming and outgoing HTTP traffic on a squid proxy. We have the MIB loaded and the data being polled, however it produces the input and output into separate graphs via a custom report. 1) Is is possible to concatenate the input and output data (two separate checks) into a single graph? 2) It is possible to set a custom view on the default for the server to display a rolling graph of this data. This is something we need to access and review
Service Desk crashing
Like a few of the folks here, our SD is crashing daily. We've noticed the Java.exe taking up quite a bit of the cpu/memory as well. Nothing else is on this server. Web session requested please. Thanks,
Service Desk Crashing
We are having a problem with ServiceDesk crashing intermittently. When this happens we try to restart the service but it fails. A complete restart of the server(W2003) is required to get it running again. Somedays this can happen repeatedly and then others not at all. We are running version 6.0.0 build 6013 on Windows 2003 Server SP1 I have attached MS error logs and Support file
"Everything" report?
We are able to justify/rationalize how many IT people we have on the team based on how many nodes/entities we have throughout the entire organization. This includes PCs, laptops, servers, networking equipment, networked printers, local (unshared) printers, and etc. Is there any way to get a complete all-encompassing report of how many of each type of item we have in Service Desk? The trick here would be getting those local/non-networked printers/devices and making sure those are counted as well.
Is there an "everything" report or query available?
We are able to justify/rationalize how many IT people we have on the team based on how many nodes/entities we have throughout the entire organization. This includes PCs, laptops, servers, networking equipment, networked printers, local (unshared) printers, and etc. Is there any way to get a complete all-encompassing report of how many of each type of item we have in Service Desk? The trick here would be getting those local/non-networked printers/devices and making sure those are counted as well.
rediscovery doesn't work for interfaces
Hello Gents, Interface descriptions were changed on the switch. I tried to rediscover interfaces. OpManager found changes, I applied 'add' button, but there were no changes in descriptions. All descriptions are the same. I can delete an interface and add it again. But it will delete all statistics, that's not good. I see these troubles on 30 (!!!) cisco devices. How to update interface descriptions ? Is there any way to do it automatically by schedule ? Also I have troubles with Cisco 6500.
not resolved hostname
hi, i used demo ver of FWA 4.0 at that time i got hostname but i could not resolved dns so i installed new FWA 5 which one have option of resolve dns . But now installing FWA 5 i am not getting hostname. Is it possible to get hostname & dns both ? than how does it? we require report showing hostname to dns like (source IP to Destination IP ) Regards, Pinesh
Missing Information in Reports!
We are currently evaluating your Firewall Analyzer product for purchase and running into multiple issues. We are unable to view any information/statistics on VPN...We are unable to view any info on traffic i.e. BYTES RCVD, BYTES SENT show 0 in every report....We are unable to see any statistics in the Mail Reports, SMTP or otherwise. We are monitoring syslogs from a CISCO PIX 515e firewall. Please let us know if you can resolve the issues. Thanks Jason Shaw Tronitech
Service Desk Rebooting Randomly
We are having a problem with our Service Desk crashing at random. After it crashes it will unsuccessfully try to reboot itself and get stuck in a loop until I run the Shutdown ServiceDesk bat. Any help would be greatly appreciated. Please let me know what info is needed to help me troubleshoot. This is getting very frustrating.
Next Page