Key for Asset List Icons
Hello All /
I'm a new ServiceDesk Plus user and trying to make some sense of the icons that appear in the "Assets > Workstations" view. For my Windows machines I get the little "flying window" icon, which is self-evident as to what it indicates. However, I also get the occasional "other" icon, for example, the picture-of-a-computer-with-a-yellow-light-at-bottom-right.
What does this indicate? When I drill down to unit it tells me that the audit failed - why, then, do these particular computers go into the "failed" bin, rather than showing up in tge "successfully audited workstations" list with a different icon? It seems that for each one of these, when I individually re-scan them, they then succeed.
Is there a key somewhere for what the various icon representations mean in Assets\Workstations?
Thanks - M.
I'm a new ServiceDesk Plus user and trying to make some sense of the icons that appear in the "Assets > Workstations" view. For my Windows machines I get the little "flying window" icon, which is self-evident as to what it indicates. However, I also get the occasional "other" icon, for example, the picture-of-a-computer-with-a-yellow-light-at-bottom-right.
What does this indicate? When I drill down to unit it tells me that the audit failed - why, then, do these particular computers go into the "failed" bin, rather than showing up in tge "successfully audited workstations" list with a different icon? It seems that for each one of these, when I individually re-scan them, they then succeed.
Is there a key somewhere for what the various icon representations mean in Assets\Workstations?
Thanks - M.