File attachment not working
I am using AdventNet ManageEngine SupportCenter Plus 7.0.0 and recently found out account users are not able to upload files as an attachment in the request they are submitting. When i click on attach file, it pops up new window for file attachment, by selecting file and clicking upload, it does not do anything. Can not figure out what the problem is. Any help in this regard is appreciated.
Why can't I select business hours in Availability report
We added 3 types of Business hours in the Application Manager Server settings. When I select the availbility from a monitor for the last 7 days (or other time frame) I can see the Availability Report for that monitor. When I select for example the response time for that same monitor I get the response time report for that report. But in that report I've the option to select the Business Hours. I need this option also in the availbility report because we have to report the availability in different
Exception occured while enumerationg Organizational Units
After upgrading to hotfix 7508 from 7506 I am unable to 'Fetch OU's from AD again' I have read an article on here about running the following but this didn't work? Please advise delete from adousrelationinfo & delete from adorganizationalunits Kind Regards
Creating a report to find out what software is installed on a certain workstation in SD
Is there any way to create a report to show what software is installed on a specific or group of workstations in servicedesk? Thanks Alex
Database Management
I've noticed that the MySQL database on the server that runs ADMP is close to 38 GB...this is on a server with 50GB of total disk space. I've attempted to see if there are any quick fixes on the various MySQL sites I've been to, but they go into way more detail than I have time to pore through. Is there some sort of batch file or script I can use to shrink this database down to a more managable size? Thanks.
New query Report
Hi there, How to create a new Workstation query report? regards, Evo
Any Way Blocking Guest from Server Diagnostics?
Any way to block a guest login from seeing server diagnostics? From Settings I would like to prevent a guest login from seeing the Server Diagnostics page.
Slow response.
After moving to version 7007 from 7003 the response is extremely slow.
Merging two requests ID while replying to the new one.
Merging two requests ID while replying to the new one cause the reply to go in the hyperspace... e.g. req ID#1 req ID#2 I open a reply window to req ID#2 before to send the reply I merge ID#1 with ID#2. The reply is correctly sent but it doesn't appear in the communications view. I assume because the reply is associated to a request (ID#2) that doesn't exist anymore and not updated to the new one (ID#1). It is not a blocking bug because we don't use to do this normally but something that can be
Conversations
When a ticket is created it sends me an email saying the ticket has been created. When a ticket is assigned it sends another email to me. If I respond to that "asssigned" email and include the Requestor's email it will log my response in ServiceDesk Plus in the Conversations area of the ticket. If the Requestor responds it does not put that in the Conversation. I have the system set up to automatically create a ticket when emailed so when the Requestor does a Reply To All it creates a new ticket.
Netflow sceduled backup issues.
Hi I am struggling to create a unattended scheduled backup up. I am planning to do the following in a batch file running as a scheduled task. a) Run shutdown.bat b) Robocopy the entire adventnet directory to a different location c) run run.bat Shutdown.bat stops with a pause, i can see from the batch file that it supports arguments and that %2 is for the pause. But i can not find the correct arguments for %1 and %2 so that it will run silently. Run.bat Starts Netflow and stops while active, thus
Problem with DateToLong function
When trying to use the DATETOLONG function in a 6 month KPI report (Query pasted below) I receive the following error message: java.lang.Exception: Syntax error : function LONGTODATE not closed properly! at com.adventnet.servicedesk.reports.utils.ReportUtil.parseDateCriteriaColumns(ReportUtil.java:2064) at ... Which is odd as the query doesn't use the LONGTODATE function. Query: SELECT COUNT(wo.WORKORDERID) 'Total',(SELECT COUNT(wo.WORKORDERID) FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON
SQL question - report the relationships
Hello I need a list of the relations between my assets.The want to know, which PC has a relationship to what display, which printer is connected to the PC and who is the user of the PC. In fact, I want to have a part of the information which is shown in the Relationship tab of a workstation but in list form for every PC (asset of type workstation) in my inventory. (the red zones in the attached screenshot) The list should show following fields Asset-name of type PC;component-name of type display;asset-name
What is the easiest way to monitor the environment Temperature in the serverrom
Hi, I would like to monitor the temperature in the serverrom. I guess the easiest way ist to monitor the node of the APC UPS. But in the template i can't find this monitor, so i added a new monitor with an apc mib. How? Adminpage -> Device templates -> going to "apc ups" and then click on "add monitors". I loaded the apcpower.mib und found an entry called environmenttemperature (SystemIOD .1.3.6.1.4.1.318.1.1.2.1.1.0), set the threshold and finished. But now i don't get any data. SNMP Cridential
where does a person who is new to the finer points of computing go for knowledge?
Being new to the inner workings behind the scenes of my computer,I find myself in a state of question as to what to do,and how to do it.I have installed the program,yet I cannot figure out how to change web server script.I have checked other programs and really don't want to bring a whole lot of programs into the system due to space.The op manage engine addresses the needs that I have and yet offers the versatility of expansion in house.I am in limbo due to this problem,you can e-mail me at laye@sccoast.net
Hot Fix 7508 released
Dear Customers, Hot Fix 7508 released today.Please download it from the following link http://www.manageengine.com/products/support-center/service-packs.html Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice Regards, Arun SupportCenter Plus
novice needing help
I am new to the inner workings of a computer,I was looking to get control of my previously used system.I began checking various management programs as I was not that accepting of the OS windows vista.My problem is simply:how do I change web servers,when I engage the program I get a response that op manager server is already running using webserver port 80..,the only thing I could find was firefox was on 80.Please help.
Default changes when logging a call..
Is it possible when the agent is logging call, for fields to be filled in automatically... As in I log in and when I fill in case, the site, the group and anything else which would be useful to have filled in is completed..
False Alerts
All, How do I keep from receiving the following Alert: Message: sysUpTime.0: 16 days, 9 hours, 0 minutes, 8 seconds. , snmpTrapOID.0: .1.3.6.1.6.3.1.1.5.3 , ifIndex.24: 24 , ifAdminStatus.24: up , ifOperStatus.24: down , .1.3.6.1.4.1.674.10895.3019 Charleston Dell Switch Ethernet Switch Device: 192.168.113.195 - Charleston Dell Switch Category: Switch Error Condition: Critical Generated at: Oct 27,2009 07:36:13 AM I have already unmanaged the ports I do not want to manage and have also remove
Combating Cyber Security Threats - Advisory
Hi, Of late, cyber-criminal activities across the globe have assumed such grave proportions that all enterprises - big and small, are exposed to security breaches and identity thefts of various kinds. Many sabotage were found to have been caused by the insiders of the enterprises - either disgruntled staff or greedy techies or sacked employees. Lack of well-defined internal controls and access restrictions generally pave the way for security incidents. Particularly, as stolen identities seem to have
$SolutionLink in the notification e-mail is incorrect
I am testing the SDP 7.5.0 build 7.1.4. I found out the $SolutionLink show incorrect embedded URL link. Please refer to the attached screenshot. The text shows in the mail is correct, but when user click on the link, it cannot redirect user to correct solution, because http://hostname is added twice in the embedded link.
SMS Modem Hang
Dear All, I Manage Registered OPManager with SMS notification via modem, why OPManager sometimes don't send notification via modem, it seems modem hangs.. So I must reconnect modem and unplug& plug the modem then restarting Opmanager to make modem working again...Why should i do to make modem working properly My OPmanager version : 7201 My Modem Type :WavecommModem Model : Multiband900E1800
apparent bugs in Request Template feature
I created a Request Template. When I create a request by selecting the template from the New Request drop-down in ServiceDesk, the default Group specified in the template is selected automatically, but when I click "Add request," it reverts to "-- Select Group --", and I have to re-select it before I can add the request. When I create a request using the SDP API, I have a different problem. The Group is set as per the template, but the default Subject specified in the template is ignored, so the
I cannot get the SD+ to be seen from the outside world
how do I force sd+ to act as a normal site? I have created a virtual site and set it to forward to sd+:8080 but I still cannot get it to work. please help
Tech gets HTTP 500 error when applying custom filter
Build 7507. Everytime a certain tech attempts to bulid a custom filter in Request view, he gets an Apache HTTP 500 error. Simple to complex filter, same result. Others do not experience the issue. Any help?
How do you create a Custom Report to show what Requests come in between 8 - 9 a.m.
Hello, I'm trying to create a Custom Report to show how many calls we receive during specific time periods of the day. For example: How many calls we receive: From 8-9 a.m. From 9-10 a.m. From 11-12 noon, etc. I'm also trying to group it by Category to know what type of calls come in during those times. Are they all password resets, or logon failures, etc. I can only seem to create a report to show how many calls per DAY we receive but I need to know the times these calls are coming in. I've had
Remote Control and ActiveX issue with IE 8
I keep getting the block from IE 8 when I try to View Desktop when using the ActiveX option. I followed the suggustions on configuring IE, but it does change this behavior. I want to test this instead of using the Java option which I find very slow. Please advise, Nile
Checking for degraded Version in Operating system and Softwares
Desktop Central should also inform us about degraded softwares or Operating system in Software License compliance report. Basically, it should be able to identify whether the license is owned for the same version or it is used as degraded version for what they have purchased. -Madhu + 91 9989144194 Hyderabad
Trouble connecting agent with server using WAN agent
Hello all, I am trying to use a WAN agent to manage a server at a remote site. I specified the WAN IP address for the DC server. However, it does not connect to the DC server, and the agent status is listed as still needing to be installed. Does anyone have any ideas on things I should check to troubleshoot this problem? I would appreciate any advice that anyone can give. Thanks.
Remote office as alternative to Hamachi?
Hello, I am using Desktop Central to administer the servers of clients of the company I work for. Previously, we used Hamachi to (as I understand it) generate a VPN in which all the servers were on the VPN. I was wondering if there is a way to administer these servers without using Hamachi. I am reading in the documentation, and it seems that setting the servers up as remote offices might be the answer. Is this correct? What are the advantages and disadvantages of doing this? I would appreciate
How to Monitor SNMP and DNS Service by Opmanager ?
I have Monitor Servers SNMP and DNS Service by Opmanager . My SNMP , DNS ,HTTP , NFS Servers Service is START. but when i add SNMP , DNS , HTTP , NFS , Oracle service to Service moritors Tab of Opmanager for monitor this services, HTTP , NFS , Oracle Services status are ok. Why The Opmanager show Alert SNMP Service is Done and DNS Service is Done ???
MSSQL Monitoring and MSSQL 2005
Hi guys, I'm not sure if I'm missing some documentation, but is the MSSQL Monitoring Add-On able to monitor SQL Server 2005? According to many sites on the internet the SNMP capability was removed from this version. I have tried to monitor my SQL instances, with no luck. Thanks in advance, Jose.
After changing time to DST, wrong time appears on graphics and reports.
The Windows Time has been changed to DST (1+ hour), both Application Server and Database server, but the OpManager is still showing the previous time. Could you help me, please? regards, Gabriel
Message: sysUpTime.0: 16 days, 9 hours, 0 minutes, 8 seconds. , snmpTrapOID.0: .1.3.6.1.6.3.1.1.5.3 , ifIndex.24: 24 , ifAdminStatus.24: up , ifOperStatus.24: down ,
All, How do I keep from receiving the following Alert: Message: sysUpTime.0: 16 days, 9 hours, 0 minutes, 8 seconds. , snmpTrapOID.0: .1.3.6.1.6.3.1.1.5.3 , ifIndex.24: 24 , ifAdminStatus.24: up , ifOperStatus.24: down , .1.3.6.1.4.1.674.10895.3019 Charleston Dell Switch Ethernet Switch Device: 192.168.113.195 - Charleston Dell Switch Category: Switch Error Condition: Critical Generated at: Oct 27,2009 07:36:13 AM I have already unmanaged the ports I do not want to manage and have also remove them
URGENT: SNMP credentials stopped working
Hi, I've just noticed that all my servers stopped showing SNMP CPU and memory values. WMI is still working. I've already checked: the credentials are correct SNMP is running SNMP requests are accepted from opManager server restart of SNMP service on device doesn't help restart of opManager server doesn't help reading an SNMP-value(sysuptime) from opManager mibbrowser times out reading the same SNMP-value from another SNMP-Testprogram on the same server returns a correct value The only configuration
Error input string : unlimited
After applying the license.xml file for unlimited users and domains, i get the following error - Input string error:unlimited
Does OpManager Enterprise Edition support Syslog monitoring?
HI All, Just wanted to know if OpManager Enterprise Edition supports Syslog monitoring? If so, what are the steps that need to configure on routers and on OpManager EE? Thanks, Kris
Cisco Router temparature
how to monitor the Temparature of devices.
Fan Failure in Switch
Hi, We had an embarrassing problem earlier today where a Cisco 3550 switch failed because of a fan failure. Unfortuntately Opmanager did not alert for this failure, is there anything we should do could have done to make sure we get alerted for thes type of failures in the future ?. Regards Scott
Make Announcement when piority is Urgent or Critical
Hello, Is it possible that the SD+ ITIL system automaticly makes an announcement if an incident has a priority "Urgent" of "Critical". In our case Urgent or Critical incidents indicates that more then one employee or a total process in involved. In that case we can inform everyone at ones with an announcement. I tried it with business rules but its not possible. Thanks Richard
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