Cannot be installed in CentOS?or the java problem?
When I try to install SupportCenter Plus, the remote server always shows me: root@host [/home]# ./scp.bin -console InstallShield Wizard Initializing InstallShield Wizard... Searching for Java(tm) Virtual Machine... . Preparing Java(tm) Virtual Machine... .................................. ................................... ................................... ................................... ................................... ................................... ...................................
Port number?
Hi! If i wont to do a networkscan in SD+, wich port do i need to open if i dont wont to dissable the Windows firewall? Thanks!
Index
Hi, In order to make the database access more efficiently, I need to know if I can set some indexes in the: RecentItens table: ITEMID, URL, DISPLAYSTR, DATE, MODULENAME and WorkOrder table: WORKORDERID, CREATEDTIME. It will not change the structure, but our DBA says that we can get a better response. We are using a MS-SQL Server and have about 10.000 requests in 4 months of use. Thanks, Marcelo Romera
Out Of Office
How can I stop ServiceDesk from creating new requests when it receives and Out Of Office reply? Right now if a user creates a ticket and has Out Of Office enabled when I reply through the system it creates a new request ticket when their Out Of Office response is received. Any Ideas?
How can contacts/clients run reports created by the support reps?
Can you please explain how i can create reports which can be run by the clients from the client portal? Thnx, Arjen
Update to 7514 - Can't change request status
Hi, I updated ServiceDesk from7503 to 7514 this morning, and now it seems we can't change request status. I tried 3 different ways (clicking on status in the request, clicking on edit in the request, and the resolution tab) but it still doesn't work. Everything else can be change as usual, the only thing we can't update is the status, and it's a bit critical since we can't close them (resolve them in fact, we use a custom Resolved status on most of our tickets) The problem affects new tickets (7514)
Assistance with a report - time elapsed from created to resolved
I am a new Service Desk Plus Customer and any help that could be provided would be greatly appreciated. I would like to generate report the calculates the amount of time in business hours has elapsed from the time the request was created till it was resolved. In the report I would like to see Request ID, Priority, Requester, Subject, Description, Created Date&time, Resolved Date&time, business time elapsed, I am using mysql. Thanks, Matt Williams
Multiple departments using SD+ on single database.
I have other departments in my company who wish to use the SD, but because they want several different fields on the form, it is becoming messy to manage. I have managed to develop something that works for IT and 1 other department, however now others want in and this is going to really mess things up. Is there any way SD+ can cater for more than one department using different portals, forms, etc.... but use the same engine and database? Thanks.
Contracts Module - Expiry Notifications
I use SD+ to store details of all my maintenance contracts and hardware warranties and find the email notifications that contracts are about to expire to be very useful. What I don't like is that it is only possible to raise expiry notifications by email to SD+ Technicians. Given that some contracts have a life of 3 years, it is very possible that the technician nominated to receive the notification will have left the company by then. I have tried to set up a generic technician without SD+ login
Cannot be installed in Linux?Who can give me some helps?
My company bought support center plus. But when we try to install it into our remote web server, We got a problem. The remote shows me : root@host [/home]# ./scp.bin –console InstallShield Wizard Initializing InstallShield Wizard... Searching for Java(tm) Virtual Machine... . Preparing Java(tm) Virtual Machine... .................................. ................................... ................................... ................................... ...................................
Path not found - When trying to add registry DWORD
I am trying to add the following two DWORD entries but I am getting path not found error: HKEY_CURRENT_USER\software\microsoft\windows\CurrentVersion\Internet Settings add DWORD xyz with decimal value of 10 Any ideas? I need to push this domain wide. Thanks, D
java error installing cert
anyone come across this one can help me with resolution? exception in thread main java.lang.noclassdeffounderror
Admin Operations Not Showing
Hi, I have all stuff configured (NetFlow 7 Professional) but some times we can't see the "Admin Operations" menu itens. I think this problem is related to a Java or JavaScript feature. When I'm using IE or Firefox, I have the same problem, and when I show the "Error Console" window in Firefox, it shows a lot of warning messages and one error message telling "objectRelesed not found". Do you have any idea, or possible troubleshot? Thanks.
SD+ Scheduled Backup - UNC Path
Hi Wondering if anybody runs their scheduled backups to a remote UNC path? If so, how do you authenticate to the remote server? Do you run the SD+ service as a domain user? Any ideas appreciated. Thanks. Dave
very large log files
Hi support team After SDP 7.0 running for 6 months or so, we found quite a lot log files under \ServiceDesk\server\default\log\, over 2.5G and most of them are 9MB each, is there a way to reduce logs in SDP? please help , thanks.
How to load custom reports in profiles for other users?
Hi, I created quite a few custom reports for individual Web usage. However, they show only in my profile (or other administrator's profile). I tried importing into someone else's profile with the operator roll and they will not load, stating the reports already exist. The documentation states "If the report already exist in Firewall Analyzer, clicking Import button will list Failed To Import option and the existing reports with check boxes and you will find Over Write button and Cancel button to
user profiles losing rights to assigned machines/bussiness views
Hi, I administer/manage the Opmanager installation in our firm. I've assigned custom business views to co-workers with certain devices assigned to them within their businessview. Sometimes, I've no clue what could be causing this, they lose the rights to see the details page of a certain device or the rights to their entire businessview. The only way I can solve the issue is by deleting the device from the businessview, save the view, edit again, add the device again, save the businessview. Does
Display Server Specifications (Make, Model, RAM, HDDs) for Windows 2003 & 2008
Is there a way that the specifications of the server can be displayed for the Windows 2003 & 2008 servers? What we're looking for is something like: Make: HP Model: DL380 G2 Ram: 4GB (2 x 2GB) We have seen other applications have the ability to read this information from the server but would like to be able to view all the details of a server from it's monitor. Currently we have to log into the server to access this info when needed. It would also be nice to know when these specs change (more ram
WMI ThreadCount
Hi, how can I create a custom WMI threadcount monitor? Then I need to add it in a each server performance monitor.
Interface Usage over Time Report
I have been looking at all of the reports and have yet to find one that I deem appropriate for what I am looking to do. What I am looking for is a report that can give me the usage of a particular interface over a timeframe (ex. Last Month) with a decent bar graph. Say that I have an internet connection on a router (10MB) and I would like to see it's usage over the course of a month to see how many times it spiked at 100% usage or something like that. This would help me see if we are utilizing it
Another contact with the same Email ID exist...
Hello! Help me please! How can I enter same email address to the few Contacts in SupportCenter? After inserting same email in second Contact perhaps it says "Another contact with the same Email ID exist"... How can I do this?
Password Manager Pro: Best Practices Guide
Hi, While deploying Password Manager Pro in enterprise environment, adherence to certain best practices could help bolster data security. To offer guidance to IT administrators in this direction, we have prepared a best practices guide. Best practices during all stages - product installation, configuration, data population and organization, deployment and maintenance have been explained with special focus on data security. In addition, the best password management practices in general have also
Changing request template removes entered data
Hi, Has anyone else noticed that when the request template is changed that the data entered for the request is removed? Example: select new request select a requester Change Template from drop down Template changes and details disappearI understand that some templates require different fields and default values, but shouldn't some info be retained, such as the actual requester? Thanks.
Deletion of Administrator built-in account
Hello dear Forumists, I deleted the generic account called Administrator in order to recycle one licence. I 've tried to add another technician and thisd is not possible anymore!!! No warning messages, nothing! Do you have any idea why is hapeninng this? What could I do in order to have the other technician created? Many thanks,
How can I automatically ask for the approval of a request?
Hi, Is there a way to configure SD to automatically ask for the approval of a request based on the catagory? Or the technician has to request it manually? BR, JDR
Improved Backup
Currently, SDP only supports full data backup on the data and configurations on a single backup file. We would like to request that configurations have a separate backup with data backup. This way we can revert back to previous configurations by restoring through the backup without experiencing the hassle of also restoring your set of tickets of a previous date and losing everything from date of backup to present. Example scenario is when you are tuning the configurations within SDP. You would
Syslog from AS/400
How to monitor syslogs from IBM AS/400 e series Pramodh
How to use another mysql server for NetFlow Analyzer?
How to use another mysql server for NetFlow Analyzer? I want to change default mysql server bundled with NetFlow to another(may be running on another machine) how would i do this? Thanks!
Mail Fetch won't start after server outage
Have noticed after a recent outage that servicedesk isn't fetching the mail. All looks ok, but when I stop fetching and 're-type' in the username and password I receive the message - FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Authentication Failed using the given username and password. The username and pw are correct. I've even reset the pw to make sure. After the above message I can still click on Fetch Mail and all looks fine
Deleting software assets
Why do some software that has no installations not delete? We have tried moving type from managed to unidentified and it still will not delete. Some will, some won't. What needs to be done to delete?
Automatic new user creation from the incoming emails
Dear, Could you please give us an instruction how to turn off the automatic user creation based on receiving of email? Ideally SD has to send an automatic response to user that such user email address is not registered in SD and appropriate incident was not created. i.e this message should be configured through template. Best Regards, Vladyslav
Is there a way to track Feature ID's and Request ID's given from SDP Employee's
Is there a way to track Feature ID's given from SDP Employee's. I keep getting these but do not know how I can track what the status of them are. We would like to know what the status of the ones we have been given are. Also is there a way to track Request ID's.
[(WEB)ALARMS] How to get rid of "Clear" "Alarms"?
img{ *width:700px; max-width:700px; } Hello, is there any way we can disable "clear" alarms? As they are not really alarms but a notification that everything is back to normal. The reason I'm asking us because we are experiencing the following: Every morning coming in to the office there are about 25 to 35 alarms showing in the webalarms tab that have come up during the night. These "alarms" are 99% just "clear" notifications and not a real alarm. These clear notifications are coming from the assigned
database query
You had previously provided me with a couple of database queries to show alerts, thresholds etc. One shows the Windows services we have set up to alert for, but doesn't tell you what server. I have a fair number of sql servers monitoring the same services & would like to be able to see the server name. The query is: Alerts Configured for availability & health of Monitors: SELECT AM_ManagedObject.DISPLAYNAME MONITORNAME,AM_ManagedObject.TYPE MONITORTYPE,AM_ATTRIBUTES.DISPLAYNAME ATTRIBUTENAME,case
Migrate to MSSQL 2005 expres
Hi, I want to migrate the mysql database to MSSQL2005 but when i do the things which are in the manual i get an error: Given host or port failed Host: localhost poort:1433 User: sa pass: test Can anybody help me with this problem?
Any one has the same problem as me, internal server error 500
Hi everyone I got some problem with accessing into OP8 yesterday night. I checked Event log on the server, It said the OP8 was terminated yesterday afternoon. I tried to bring it back by restarting the managengine services and run the repairDB.bat and reinitialDB .bat. But none of them working. Can anyone give me some idea what happen is this? Is database corrupted again?
Email notifications
Dear Supporters, I have a problem to set up some mail notifications. Short explanation: I set up Business Rule: when a new request arrives: sender begins with “abcd” perform these action: set priority as “High” and Place to group “1234” In the appropriate group “1234” I added support reps interested in this group. Also I enabled both available options: send notification to support rep when new request is added to this group and when a request in this group is left unpicked (with selected time)
<OpManager_Home>/conf/threads.conf
Hello, Can you please provide a detailed description all the options within the threads.conf? I am running eval on a pretty beefy server and would like to increase the number of ping,snmp polls it can do at one time. Here is the data in the default threads.conf: main 6 statuspoll 1 datapoll 12 discovery 6 config 3 MS 1 Net_Disc 4 provisioning 4 DataCollection 10 WMI_EXEC 12 Thanks, Mike Davis
Newly emailed requests coming in as "Unassigned"
Just upgraded to the latest version of ServiceDesk plus. For some reason now, all emailed requests come in as unassigned, and aren't put in the General Category. As a result I don't get an email alert, nor are they added to my queue. Where can I change this setting? - Eric
when you click on a change sometimes a different change is brought up
Sometimes but not all the time, whenyou click on a Change in the Change Tab, that is not the Change that gets opened. Sometimes if you reorder the changes and try again the right one gets opened but not all the time. Sometimes you have to exit ServiceDesk all together before it fixes itself.
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