when you click on a change sometimes a different change is brought up
Sometimes but not all the time, whenyou click on a Change in the Change Tab, that is not the Change that gets opened. Sometimes if you reorder the changes and try again the right one gets opened but not all the time. Sometimes you have to exit ServiceDesk all together before it fixes itself.
java.exe using 90-98% of CPU
Hi there, Since the latest build of SDP I have been experiencing issues with performance and mail fetching on SDP. I migrated everything to a new server with entirely fresh install but it has returned. I updated java and still no luck. Now my system has stopped fetching mail. I run on Windows 2008 with TREND officescan AV, and the system is literally clean as can be. DB is only about 100mb so it cant be that. When mail fetching is stopped the system performance returns to normal. Please help.
Ability to add attachments to a task
Ability to add attachments to a task. We would really like the ability to add an attachment to a task. We use tasks for multipul things and it would be very helpful if we could add an attachment to a task for multipul reasons, to show work completed, to show an approval for something being done, for what we call a UAT form (User Acception of Testing).
What ports to allow DCserver?
Hi, I am testing DC server and I have problems accessing to DC server from localhost to manage it. What ports do I have to allow, also, I've been searching around the application log and I found the file wrapper.log that says: ERROR | wrapper | 2009/11/23 12:19:19 | Startup failed: Timed out waiting for a signal from the JVM. ERROR | wrapper | 2009/11/23 12:19:19 | JVM did not exit on request, terminated STATUS | wrapper | 2009/11/23 12:19:25 | Launching a JVM... INFO | jvm 5 | 2009/11/23
DeviceExpert and RSA SecurID Integration
Hi, Is DeviceExpert able to log in the users with tokens (RSA SecurID) as Password Manager Pro does? Thanks in advance, Jose
Import requesters by using LDAP ( Making the decision time)
Dear all, I come from Bao Minh insurance corporation (Vietnam country). We are very close to make the decision about Service Desk Plus license but we have two important questions like that: How can we synchronize the new requester created from LDAP if we have already imported requester from LDAP because if we import again, all of modified setting will be overwritten? Can we have more options to choose when we import requester from LDAP? For example: can choose which fields to import like department,
OpManager DE - Temperature gauge not working for Cisco 3700 Series Routers
HI, It was noticed that the OpManager DE is showing the temperature gauge as "n/a" for Cisco 3700 Series routers but it works perfect for Cisco 2800 Series etc. Did any one face the same, appreciate if some one could help to solve this. Kris
After Hot fix upgrade
After I upgraded to the newest Build No 70007 I am now getting this error when I try to open the Inventory Software. [ServletException in:/jsp/inventory/softwareSummary.jsp] ACColumnConfiguration vs ACTableColumns mismatch. Column name is installations'
Error after upgrading to Build 70007
After upgrading to Build No. 70007 I get an error when I try to open Inventory Software. [ServletException in:/jsp/inventory/softwareSummary.jsp] ACColumnConfiguration vs ACTableColumns mismatch. Column name is installations' How can I fix this?
AppManager 9 post installation issue
I installed AppManager 9 as a fresh installation because I moved the program files location, and it went fine for the managed server. However, on the managment servers the service will not stay started. I uninstalled/reinstalled the service etc. There is a startup error in the AM logs: java.runtime.name = Java(TM) 2 Runtime Environment, Standard Edition sun.boot.library.path = D:\Program Files\ManageEngine\AppManager9\working\jre\bin java.vm.version = 1.5.0_11-b03 java.vm.vendor = Sun Microsystems
Unable to Uninstall Ver6 Agent
When I try and remove Desktop Central 6 agent from add/remove programs I get a "fatal uninstall error" and the program cannot be removed. Tried using Desktop Central 7 to upgrade the agent or remove it and this does not work. How do I force remove or clean up an agent install on this computer. Thanks, Jeff
NetFlow Analyzer - Accessing data from another application?
Is there a way to access the information externally via another application? For example we would like to pull reports on a per IP basis, how much bandwidth they have used over given periods of time? I realise your software may already do this, however we require this to be accessed via another internal application, and reports built of these. If this is possible, do you have any documentation on this?
Let Requestors view any request
I have recently discovered that if a requester creates a request, I can forward that to another requester and it can be viewed but, If a technician creates one and forwards that to a requester, the requester gets a message saying that it is out of their scope and can't view it. Any suggestions?
Where Desktop Central server stores the downloaded patches
I have installed desktop central version 7 but i would like to know where the patches are stored after the download so that i can install manually those patches the fail to install automatically Thanks Richard
Migrate opmanager to iis
Now opmanager is running on the default apache server but i want it to run on IIS. Is this possible without deinstalling opmanager? Also when i want to change the database from mysql to sqlserver2005 i get an error : host or port fails(localhost, 1433). Anybody?
utilize custom mib?
Is it possible to monitor a software package that uses SNMP but runs on a port other that 161? I have a software package that runs on my servers already monitored by OpManager on port 161. The software package runs on another port (199) with it's own mib. How can I add this information to the servers existing snapshot page? What I am asking is can you monitor an additional SNMP port on the same snapshot page as the one being monitored over 161? Thanks in advance.
Script errors when entering Worklogs for a Change
For some time now, I've occasionally received script errors in IE 8 when entering Worklogs, or viewing the Implementation tab of a change. It doesn't happen to all Worklog entries but enough to make it significant. An example error is: Webpage error details User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; InfoPath.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 1.0.3705; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648) Timestamp: Tue, 24 Nov 2009 10:12:00 UTC Message:
URL authorization
Hi All, I would like to test that users could log-in to web. If they dont I want to get notice. Could you give me more information what I should fill in request parameters. I tried : j_username= "incorrect login" _password= "incorrect pwd" button3=Wejd? but in Alarms in OpManager I have still information that url is clear without any errors, maybe someone checking authorization for some website and have similar problem. see source of that html : <body> <div id="wrapper"> <div id="header">
useing the tool
can you use this tool on smaller home routers too?
Multiple Windows Domains ( Multiple Active directories)
Hi all, We are evaluating the Service desk plus , i am looking for the subjected feature. Can we have 2 or 3 windows 2003 active directory in one database of the SERVICE DESK PLUS. Looking forward for reply. Thanks'
How do i Backup specific SD information
Need to move My SD 7.5 to another server. I'm dealing with several AD issues now and would like to do a fresh install, move my request and reports information to the new install
SD Admin Technician
I recently took over the role of managing our servicedesk install and I noticed there is a technician called sdadmin in the list. We are currently very close to our license threshold for technicians. So, can I remove this sdadmin technician or does it serve some purpose? FYI I am NOT talking about the sdadmin role, just a technician with the name sdadmin. Cheers!
SID History import
Hello, Is there a way to import SID in SIDHistory Can you tell me how to do ? Many thanks for your help Best regards Philippe
ESX 3.5 Virtual Machine Email Alert Only Showing Machine Name for One CPU Core?
We monitor our ESX VI3 clusters with OpManager and there seems to be a glitch in the alerting for virtual machines with more than one CPU assigned. Example: DatabaseServer01 is assigned 4 CPU and during the course of daily operation, some action causes said CPU's to breach the assigned threshold of 95%. We receive 4 email notifications about this breach, but only one of them actually contains the VM name: Message: CPU Utilization of VM for .707 is 96 %, threshold value for this monitor is 95 %Device:
Can EventLog Analyzer and OPManager live on the same server?
Hi, Can anyone tell me if EventLog Analyzer and OpManager live on the same server? I would like to get the extra funxtionality of EventLog Analyzer for monitoring our servers but would prefer not to have to setup another new server if at all possible. Cheers,
Backing up SelfService
If I want to Backup SelfService as well as the db of user log q & a's what should be backed up. Basically what should be backed up for Self Service to be able to restore it to a workable state from a disaster. Also is the Q & A information encrypted in the DB? Thank you.
Export a list of servers to csv
Hello, I am trying to get a list (csv) so I can compare it with our back software. Thanks, Tnt
Authorization Manager
Is there a way to use AD Audit Plus to track changes in Authorization Manager? If not, do you have an app that will? Thanks
I Need OPMAnager Documents
Hi everyone I need OP Manager documents guide.
Helpdesk Plus Linux - WIndows Issue
Hi , I wonder if there is a posibillity to import the AD which is on Windos OS to a Helpdesk Linux Version ?! I know that is not possible direct from HELPDESK software now ... but will this be possible in the new version of Helpdesk ? I have a Debian installation of the trial ... and is it not importing the AD ... that is why I am asking !
my open or unassigned
Hi, I am looking for confirmation that the following is true: The "my open or unassigned" view excludes unassigned requests in technician groups that a user is not a member of. Thanks.
Self Service Portal Entry Page
I was wondering if we are able to change the words of "I am having issues with:" (as shown below) to something else? Many Thanks in advance. Richard
Repeated date in Date/Time popup.
I noticed that when I edit a report I made, the date popup shows the first two days of the month as 1. Anything that refreshes the popup(such as clicking the Today option or changing the month) fixes it. Minor annoyance, really, but I thought it's worth reporting.
Forgot Netflow 7 Pro password- how can I reset it?
Hello, I has been a while since I have needed to login into our Netflow server and I have forgotten the password, can this be reset or is it located soemwhere? I know the username. Thanks
Does SD+ Support Lotus Notes
Good Afternoon, Can you please advise if SD+ support Lotus Notes fro Mail Client & Notifications. If it is not supported, Why? Will it be supported in the future? Look forward to receiveing your response soon. Regards
Change "department" field of several requests
Hi, via "Request - filter" + button "edit Requests" one is able to change fields of several requests in one time. I want to change the fields "site" and "department" but only the field "site" is available... (see attach) Is there a way to add the field "department" as well? Tomas - SD 7.5.0 - Build 7514
Monitoring incoming request in DB with mode email
I want to create notification when I got new request via email in my hostmonitor program. My program can do select via ODBC in servicedesk DB. Email can be send in the night. There is worker that monitoring service (test) and dispatch in the night. So I need mysql request that return to me count of request with: -Request mode - email; -Group - NULL -Technician - NULL -Category - NULL -Status -Open; -Create time - last 7 days (I think older request I see myself); When count set to more than 0 (1,2,3
Move MYSQL Database
We currently have ServiceDesk Plus installed and running and would like to move the Mysql database to an external mysql dedicated server. Could you tell me the procces of doing this, do we have to copy the data files and do a new install and point to the new database or is there a way of moving the current data?
Backup Config on Avaya Media Gateway
When attempting to perform a backup config for an Avaya Media Gateway there is a prompt that needs to be handled that is preventing the backup from succeeding. I have attached a screen shot to illustrate the issue. Thanks, Joe
How do I load ruleset from a Cisco ASA firewall
Hi I'm evaluating the Firewall Analyzer which looks great so far. I do want to try importing the rules but not sure how to get them from the ASA firewall into the Analyzer. I've tried saving the rules to a TFTP server but when importing the AnalyZer says it's an invalid format. Any help will be appreciated.
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