One report of all traffic for one IP
I can see how much traffic is generated by one IP source/destination across all interfaces if I do: Interface View->More Reports->Search. I search for the same source and destination, both in and out traffic. It shows a list of all of the sources and destinations talking to this one IP and the traffic for each for the given time frame. However, I would like to get the total for this traffic without having to report on all of it and add it all up manually. I know netflow has the info, I just
Install on another server
How can i transfer all my settings, groups sla, dept, users etc onto an installed app on another server, so i can then take it off the old server.
question about firewall analyzer
Hi Support Team, I have used your firewall analyzer product and i like it. I have my data centers world wide in more than 13 locations. Would like to install firewall analyzer for my firewalls running across all of my locations. i do not think it is good idea to send the traffic to one single server. hence, i am going to have firewall analyzer server per location. any firewall will be firing its logs to this localized server. i would like to cover in terms of finance a one deal which will allow
sql monitor, as I view the report DB size in MB, as shown in KB
sql monitor, as I view the report DB size in MB, as shown in KB. can you help me please
How to start services of Netflow Analyzer Enterprise 64bit on Linux
I have problem with starting services in Netflow Analyzer Enterprise. The Thing is that I installed ManageEngine_NetFlowAnalyzer_CentralServer_5410_linux64.bin and ManageEngine_NetFlowAnalyzer_Collector_5410_linux64.bin on VM that runs 64bit CentOS for some test purposes. I haven't modified any of the .conf files in the installation. When I tried to start services I got the following int the wrapper-log file: STATUS | wrapper | 2009/10/19 13:49:12 | --> Wrapper Started as Daemon STATUS | wrapper
Using apostrophe ( ' ) when search solutions return no results.
Hello, It was recently brought to my attention that when searching our solution database if we use a term that has an apostrophe in it eg. "Raiser's Edge," then no results will be returned. If on the other hand we use just" Raiser" in the search all of our solutions will be returned. It's more of an annoyance then a real problem, but has anyone else encountered this?
Can knowledge base be segrated by customer
The knowledge base is a great idea but our clients have different websites running different software and have different problems. Our knowledgebase would need to be customer/account specific. Is there a way to do this?
Can I build a filter with AND and OR at the same time?
I'm now analyzing pluses and minuses of a number of support centre software implementations. I see SupportCenter Plus has a good set of functions and looks well which is important too. However the filter functionality looks not enough. For example, I wonder if I can construct a filter like: "Show me all requests that: came from a particular contact AND are not assigned to a particular set of support representatives AND are not having "Closed" status OR marked
How to change Default Background color
Hi, I am using SupportCenter Plus and I would like to change the default background color (blue) to another color, but I can not find that option. If some one knows how to do this I will appreciate. Thank you in advance.
Web Page Rotator - Auto Login to
I am using a product called web screen saver (http://www.web-screen-saver.com) to display some pages from my network monitoring and other key applications. I want to display some pages from my SupportCentre Plus system as well but of course it is pssword protected. How can I get it to automatically login to SupportCentre ? According to the web-screen-saver manual it does support login to web pages "Also, you are able to display a password protected page if this page is protected with a htaccess
Problems receiving messages to incidents
We have this problem: When we are receiving messages to incidents and their nesting, is a circle and no load. This happends whith some request. We think that it could be some incompatibility with Activex. Anyone knows something about? Regards.
Desktop Central and SerivceDesk Plus integration
Hi, I've been trying out DC and SDP, and both seems excellent products, I was wondering if is there any chance to integrate both systems to use the same database (the same inventory). Also, i would like to know if you are planning to release an MSP version of Desktop Central. Thank you, Matias
Is it possible to import Solutions from an external source?
I want to import Solutions from another database. Is their a field mapping tool available? If not, would it cause problems to use SQL Server tools?
SDP & Exchange 2007, still not working with attachments
Hi All. There appears to be an issue with SDP and the way it create attachments sent via e-mail, from requests. The problem occurs under these following conditions. a) The e-mailserver is a Exchange 2007 SP1 installation b) The Client is running Outlook 2003. The User can see that there is an attached document (it has a paperclip), but if he opens the e-mail there does not appear to be any attached document. If the user opens OWA 2007, it allows him to both see and open the document correctly. The
Useful features from other products
Hi, I am currenlty using SCP. I have found a few other features from other products that I would like to use, for example, the Purchase Order feature from ServiceDesk+ would assist me GREATLY, so I could link PO's and therefore part sales to my Time Spent reports. Another thing I would like to see in SCP is Technician scheduling, and calendar integration, from the MSP product. This was raised some time back for SCP - do you know if it will be included? Or am I using the wrong product for my needs?
Remove Login and Password requirement for user import
When importing user details from a CSV file providing a username and password are a requirement of the import, yet if you manually create a user these fields are not required. Therefore I propose that this requirement be removed from the CSV import function as it is unnecessary.
Only adding Fixed Assets from PO's
So we found a little quirk in ServiceDesk. A PO was put into our system for prints of our marketing white papers and such. The purchase was approved and then received. Once it was received, all of the prints were then added to our Asset system referenced by their PO. I think this is a great thing when we're purchasing Laptops or switches or any fixed assets. But marketing supplies like this that are handed out to possible clients don't make sense to asset. We've gone ahead and added a "Fixed
Prevent Users from emailing in a new help ticket
I have a SDP setup that we have been using for about 3 years now. I'm using version 7508. My users will sometimes email our SDP's email address and that will put in a new ticket if there is not one already. Is there a way to prevent this? I still want them to be able to reply to emails within a current open ticket, but I don't want a new one created. This might be a little too much to ask, but it would be nice. I am constantly having to tell people not to submit work orders by emailing the system.
SMS Notification
Hi all, We have Opmanger build 8006, install on a Vmware server , running Windows server 2003. We already have a GSM gateway on our network. The question is, how do we config opmanger to send a sms via our gateway (NOT the sms modem attached) when there is a fault ? I thinked about use "run a program" notification profile to connect to gsm gateway via a script, but dont know how to send the content. Plz help me a solution for this. Thanks.
Sending Notifications Failed
Hi, I'm currently running a Demo of Support Centre Plus Build 7507, in an active directory domain, with support reps imported and Exchange Mail Server. (Mail Server settings confirmed to be correct). I've noticed that whenever i try to reply to a request (from within SCP) that was created through a yahoo or any other public email account, i get an error "Sending notification failed. ", but if the reply is to an email within my office domain, it goes successfully. This is a splendid application,
Summarizing stops
The summarizing sudendly stop of works then I need to know how can I start a manually summarizing, any idea?
Executed Time, in reports
Hi All, Under custom reports Could you explain what columns, Executed Time, and Time Elapsed refers to? Regards, Daniel
how to delete a site
Says it is in use by a module
Device Monitor for Juniper SSG Firewalls not working
Hi, I'm evaluating OPManager, and I'm experiencing some issues like: CPU Utilization, Memory Utilization ,Active Connection Count don't work well. When I discover the device, it categorize the firewalls as Desktops and I have to change them to Firewall manually. After that, OPManager seems to don't get information to the monitor, and only start getting infos if I apply a trick: I change the type to switch, and them I change again to Firewall. After that I get the informations correctly, but I did
Default request template Mode
Hello, support. We have a question about request modes. In our configuration the request mode in the default request template is not set (it is empty) and we set it manually for all requests whatever mode they have been received. Should / could SDP automaticaly override empty request mode by "email" if the request has been received by email? We actually use SDP 7508 and if I'm not mistaken this feature worked previously.
Error 127 with MySQL
Hi, I have one error with MySQL in my Event : Got error 127 when reading table './amdb/am_networkinterface' !! I restart ApManger but the error continues Thanks
SysEvtCol.exe cannot start while mysql password changed.
Since I m the first time using ELA, I have try this problem couple of days... The situation is I must change the Mysql password from default blank to something so I am using the following methods to change the password Connect to EventLog Analyzer's MySQL. Go to <EventLog Analyzer Home>/mysql directory, execute the following command ./bin/mysql -u root- h localhost-- port=33335 -D EVENTLOG Execute the following queries in the database USE mysql update user set password=password ('New Password')
Top Hosts with Failed/Success Logons Report not generating
Hello All, I am using EventLog Analyzer 5 for monitoring syslog messages of my routers. EventLog Analyzer is properly configured and it is reporting all events in real time. But problem is this that i cannot watch Success and Failure events of my routers. Second i also want to generate reports of Top Hosts with Successful Logons and Top Hosts with Failed Logons but i always shows No Data Available. Can you please explain that how i can generate these reports and how i can view Failure and Success
Add Custom Fields for Port/IP Management.
I'd like to see us able to add custom fields to the switch port mapper and the IPAM management. That way we could annotate entries with additional information we feel is necessary. I have specific instances in mind, but what I need might not be the same as what others need - so a generic custom field like in ServiceDesk/Asset Explorer would be nice. For example, I'd like to be able to give a IP a name apart from its DNS name (if it has one). I'd also like to be able to leave comments on specific
Add Notes to report field?
Hello, Is there a way to create a custom report to include the Notes field, so for example I would have a report with the following columns: Note --- Subject --- Requester Name --- Assigned To --- Group --- Status --- Created Date --- ID For the Note column, it would only need to display the most recent Note added or last note updated? Is this possible? I can't seem to find a way to do this or even a way to simply add the Note field as an option in a report. Any help would be appreciated. Regards,
Blocking Ports
Is it possible through OpUtils to block particular ports through a switch? I'm looking to block port 23 ( telnet ) locally. Any help is greatly appreciated! :)
Switch Port Mapper - If scan failed then always failed
Hi, I test Oputils 5.6 Build 5603 with 10 Cisco-Switche. In the Switch Port Mapper Tool sometimes break the scan on some switches with failed. All the same how often scan is repeated status remains failed. If I removes the "failed" Switches and adds it again - it functions again excellently. I use the newest Version of OpUtils. If this a bug or if there is another solution ? Many greets Kai-Uwe
Tasks or Requests for Long Term Projects
I have projects that started out as a help desk request but will take longer to figure out or longer to do then most of our help desk requests, my boss wants to track my progress on the projects, the Help Desk Request has the ability to add notes to the request, which makes it easier to see what I have done and time stamp it for a report but we don't want to have that many requests under Help Desk, we want Help Desk Requests to be something that is short term. What do you suggest? I wish we had
How to allow contact users change rules of e-mail notification?
For example one contact want nothing e-mail messages. And another only solved request e-mail. Is it possible? regards, Rodion
Can I get computer description for reports by ServiceDesk Plus ?
Can I get computer description for reports by ServiceDesk Plus ?
Can I name a device with a UTF8 name, such as Chinese, Japanese names ?
I am using OpManager 7(7105). Currently i try to name a device a Chinese name but i got some shit.
Desktop Central October Newsletter Sent Out
Hi, The Desktop Central Newsletter for October 2009 is being sent out today. The newsletter has the details of the latest enhancements and the upcoming features that are under development. The latest update can be downloaded directly from our website Regards, Ananth
How to start with an Software Inventory
Hello all! we are in year 2 of our Service Desk Plus deployment, and are finally starting to reconcile the different modules. My primary focus for the next several week/months is to get all software accounted for. Using Service Desk plus, what steps should i take to do this? Obviously i can tell what is installed, and i can see some of the Licenses i have purchased through the PO module of SDP, but what about the misc. licenses that have not gone through the SW? Is there some sort of guidance anyone
How can I see my total number of Assets in SDP Professional?
Hi, I have SDP with a 250 node license, how can I see how many nodes I have thus know how many I got left? Hopefully somebody can help. Regards.
The device addition fails.
Our company,We are using Opmanager8.2 now. The watch device is registered with six servers already. Though we add two servers newly,we received messages which number of devices exceeds permissible limit of 10 devices. Why does such a message appear? How can I add the two servers? We will wait for the answer. My best regards.
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