Service Desk not picking up new emails
Hi I have had this problem with Service Desk plus where it will work for around a day or two but then it will halt and appear that it is still working, but new requests which are emailed in arn't picked up and created as new jobs. I will then have to stop the Service Desk service and start it again and then all the emails that have been sent throught the period of when SD has stopped working will all be created as new jobs as soon as the service is back up. This may have started happening when we
MySQL query - List of ticket(s) resolved within specific days.
Hi, Please help me to create a query for : 1) List of resolved ticket within 3 days 2) List of resolved ticket within 6 days I also want to manipulate the query to list ticket for specific department only. Hope you can show me example. I'm using SDP Version : 7.5.0 Build 7506 with MySQL database on SuSe. Thanking you. regards, Kyle
Error Parsing MIB:NETWORK-APPLIANCE-MIB
I'm attempting to add monitoring for NetApp FAS960, but when uploading the MIB the following error is encountered. Error parsing MIB:NETWORK-APPLIANCE-MIB Exception while loading MIB:Could not parse the file D:/Program Files/AdventNet/ME/OpManager/./mibs/NETWORK-APPLIANCE-MIB The error occured at the line no: 11272 ,column: 28. The identifier should not startswith number or special character. The line in question doesn't seem out of the ordinary to me. Could I get some assistance?
Have the ability to link a group to a category verses a technician.
We would like to see the ability to link a group to a category. As we have numerous technicians that cover a group of issues and you really dont know which technician is available to take the ticket we would rather have the ability to link a group to a category then the technicians in that group can pick up the ticket.
ability to add text to self serve log in page
How about providing space on the self serve log in page to put an announcement of current issues, etc.
Solutions - Attachments not found
I recently migrated SD+ over to a new server. Ever since I've done that, I am no longer to view attachments within Solutions. When I click on the Solutions, it says "File was not found". I added a screen shot of the error. I am able to go in to the solution and delete the old one and re-add the document but is there any other fixes to point the Solutions to where the files are. I also have no moved any of the files. Ideas?
how add new OU in AD Manager Plus
hello , how can i add new OU in AD Manager Plus and can i test it in demo how ? any body can help me ? my email : hesam.mohamadian@gmail.com
Dashboard View
Hi, I'm not able to display the dashboard view anymore. The error message is <img src="images/modify_role.gif" alt=Modify the domain details" width="17" height="12" border="0[Exception in:/jsp/homeBody.jsp] null I tried also to refresh al the domain settings but the problem persists. Many Thanks Ivan
Set default asset for a Request template (PRINTER)
Hi, Is it possible to set a default "asset\asset group" for a Request Templates? We would like to make it as easy and quick as possible to select correct problem asset. This issue comes up e.g. in printer problems. If the users (or techniccians) have to go through long menus to set the correct printer, it's not going to get done. I haven't really came up with any clear solution for handling the PRINTER requests. - Juha
Installation documentation
Hi, I wonder why is there no detailed documents available for Linux installation. OpManager is not something that works out of the box, and is a bit childish to sell a product without proper documentation. There are some step-by-step instructions available on the Internet, but nothing official. I don't get this. Is this on purpose or? Want to sell serious product? Do the damn documentation and do not let people spend days if not even months trying to figur out what and how is to be installen on SuSE
Problem with upgrade the Service Desk Plus 7.000 build 7.022 to Service Desk 7.5
When I trying upgrade the Service Desk Plus 7.000 build 7.022 to Service Desk 7.5 the upgrade failed. The attachment message appear.
Dashboard Widget Feature Request
On the Dashboard Widget for "All Interfaces Bandwidth Utilization" it would be nice to add an "Interface Bandwidth" column so when you see the receive and transmit values (which are percentages) you new what the total interface speed was. I have attached pictures of how I thought it could look like (dashboard.jpg). The value is actually on the individual interfaces property page (interface.jpg) Thanks, Joe
RDP settings
Hi, Does someone know how i can edit the RDP settings in OpManager? I now connect to for example 192.168.5.4 but i want to add a port nummer to the link. Is that posible? grt,
FWA and Microsoft IAG
Hello, Will there be plans to support Microsoft's Intelligent Access Gateway UAG (Forefront Unified Access Gateway) when it is released? This is an end-to-end solution that will attract many FWA clients and is something we are presently investigating. Regards, LeRoy
How do I capture IIS and SQL logs?
Hello, I am new to ELA. How do I capture IIS and SQL logs? thank you.
Can APM8 or APM9 support JBOSS version 5.1.0?
hi when i want to creat a jboss monitor yesterday in apm9, i get the following error message(chinese simplify) ." �能�布jbossagent.sar到JBoss�务器。请�布jbossagent.sar到JBoss�务器。寻求帮助请��排除故障。" my jboss version is 5.1.0 Today i installed apm8614 in redhat 4.7 and add jboss server,the following error message: Can you give me some suggestions? thanks rudy
remove sites.
after importing new users, new sites got added. how can they be removed. "FAILURE :Atlanta Site is being used by a module. Hence cannot delete it" what module is that, how can i find it so i can delete it. can i delete it and have the user site empty? We are using the standard free version of SDP 7.5
Cannot collect any log
Hi, i have set up EventLog Analyzer 6.0.0 32bit on Suse 9.3 (on MYSQL) I've follow step by step your Installation Instructions as the User Guide. I've added 3 Unix Hosts. The status of this Hosts is: Logging Started / Scan successfull (Green Icon) I've added a host, but EventLog Analyzer is not collecting event logs from it. I have read the User Guide to the chapter Troubleshooting Tips at the paragraph "I've added a host, but EventLog Analyzer is not collecting event logs from it" and: - The host
Monitoring MSSQL Average Lock Wait Time
Hi, We are using OPManager to monitor for Average Lock Wait Times on Microsoft SQL Server, what would be great is if we could monitor a specific type of instance value rather that the average times of all of the lock type instances together. Specifically I would like to be able to setup alerts based upon the Page (Average Lock Wait Time) value. Is there a method of acheiving this level of monitoring or is it only possible to monitor the average value of all lock wait time instances.
Link a technician to a subcategory
Hello, Is it possible to link a technician to a subcategory. Now its only possible to link a technician to a main category. Thanks, Richard
Query about closing mail and cases being automatically assigned
Hi, Just two queries.. First one is when a case is closed in service desk, (our version is 7.5.0 Build number 7508) is there any way to prevent the user from sending a mail, or what is the best way to close\resolve it without user sending a mail? When the calls are added to service desk, is there a way to set it up so calls are logged automatically to each agent? Any tips and tricks for service desk plus would be appreciated, alongside explanations of those two queries.. Cheers...
Edit Software License Asset Cost
Good Evening Everyone, We recently purchased a piece of software, but apparently the PO was entered with the incorrect amount. The PO was closed and the asset was added to the set of licenses that we have in the system. We'd like to be able to change the software license's cost in the license itself (doesn't matter so much for the PO). However, I've been unable to do so. If I click into the software and go to the Edit Software License screen, I'm able to manipulate all of the information boxes.
Assistance creating custom report for Top Requests and Requestors
Hello, I'd like to see if I can get assistance creating a custom report for the following: 1st Report: Report for listing Top Requests received by Category, Sub-Category, Item. I need to have the option to choose different time frames, i.e., sometimes I search based off of each quarter or sometimes I search based off of month or week, and so on. I typically export all data to Excel and manually review which categories have the most requests. 2nd Report: Report for listing the Top Requestors by
Build 4041
When trying to upgrade to build 4041, I get a message saying that I'm running the latest version but I'm running version 4040 Product name: AdventNet ManageEngine ADAudit Plus Product version: 4.0.0 Build no: 4040
financial report
Is it possible to generate report based on the cost of resources?
How To Speed Up ServiceDesk? (Deteriorating Speed - Maintenance required?) Help!
Hello Support, We are running ServiceDesk 7.5.0 Build 7506 (enterprise) and have noticed since we upgraded to this version we have taken a massive performance hit. We were previously on 7022 and upgraded, and it has degraded in speed and performance ever since we did. ServiceDesk has now been in place for over a year, and as such we have 26,000 call requests in the system, and our full backups are now 1.89GB in size. The system ServiceDesk is running on is a fairly average server but it does not
User Template
Is it possible to define default group membership within an AD User Template?
Need to include URL in a report
First off, here is my setup: Firebox Edge X20e-W v 10.2.11, outputting the syslog Firewall Analyzer 6I have been able to create reports filtering for the HTTP protocol. It gives me the proper results: Now, what is being requested of me is this kind of report (with date/time and user) but with the URLs instead. Similar to below, but showing url's for a particular user instead of for the entire network.
Cannot open any devices "Unable to find the object xxx.xxx.xxx.xxx"
Hi there...i hope someone can help. Here goes; i have a fresh install of OpManager 8 (Build 8024) running with an unlimited device license on Windows Server 2008 SP2. The database is held in remote MSSQL and everything looks good. Problem begins after my first device discovery. I decided to discover a small subnet of my network 192.168.52.1-100. All devices in this range are discovered and imported. Dashboard views show SNMP measurements etc...however if i search for one of the devices i get the
Ability to close and add resolution to multipul Tickets at once
We have preventive maintenance creating tickets every day to perform tasks. It would be nice to be able to edit multipul tickets at once and put in a common resolution and close the tickets.
NTFS Reports - Permissions for Folders
When I run this report for Parent Folder it runs fine and I get the results I am expecting. Running it for Sub Folders also just results in an eventual time out. Any hints or ideas on how to get this report to run. Thankyou
Hotfix 8024 released
We are happy to announce the release of our new Hotfix 8024. This hotfix can be applied on top of 8020 and above. Visit the following link for downloading the hotfix and for instructions on how to apply. http://www.manageengine.com/products/opmanager/service-packs.html Please find the list of features included and the issues got fixed below. Feature Enhancements: The tools in the Device Snapshot page now includes SSH⁄ HTTPs options Export of Switch Port Mapper Reports as PDF or Excel files. Option
Report on solutions?
Which table schema do I select for a query report on solutions? How do I query for a report including solution ID, subject, created by, and last modified date? We're on MS SQL Server.
PO Style
Is it possible to have the look and feel of a printed PO?
Version 8 release date
Does anybody know when the next major version (8) is expected to be released? Thanks
Solutions - granular access to solutions
We need to have areas of the solutions so that only I.T. staff can see the answers, and even sections so that only certain level of I.T. staff can see the answers. Where is this on the roadmap to adding this functionality?
Request/Change Draft feature
Hello, It will be nice to have possibility to create a Request/Change but not to register it if it is not finished yet (like email draft). My Regards, Vlad
Attached Requests to a Problem
Hi, When attaching Incidents (Requests) to a Problem, the attached Incidents stay in the list of Requests of the technician(s) (under the tab 'Requests'). 1. Is it an idea to 'remove' the attached Requests from the 'request-list' ? (because they don't have to be treated as a 'isolated' Incidents anymore because they are part of a Problem) 2. If idea 1 is not possible or desirable, could the fact that the Incident is attached to a Problem be made visible in the Request itself so it is clear to the
Different new request view
Hi, Could you please explain how I can create different new request view for different contact? Thank you in advance
Solutions logo
How do you change the logo on the Solutions User Pages? http://<server>:<port>/SolutionsHome.sd
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