STEP notification doesn't work
Actually it works on schedule but not sending emails. No presence of email attempts found in log. Smtp server is configured. Here a piece of log: [17:00:00:077]|[11-10-2009]|[ReportLogger]|[INFO]|[23]|: Scheduling the Soon-To-Expire Password Report Task............| [17:00:00:077]|[11-10-2009]|[SYSOUT]|[INFO]|[23]|: THE HASH DOMAINS :{dnDomainNameMap={DC=telecom,DC=ru=telecom.ru}, telecom.ru=[DC=telecom,DC=ru]}| [17:00:00:077]|[11-10-2009]|[ReportLogger]|[INFO]|[23]|: Execute Task Started | [17:00:00:077]|[11-10-2009]|[SYSOUT]|[INFO]|[151]|:
Incedent & assets features request
1) It would be great if we can set up a categories of requester. For example - CEO and other "Chiefs" are "VIP"s, their assistants are "HighImportant" and others are just "SimpleUsers". And when selecting requester when making "incedent" request something like pop-up appears "Hey! It is VIP!" or "It is chief's assistant!". For now we have a paper sheets with "chiefs" and their assistants in front of first line technicians 2) When selecting Category and Subcategory it would be great if list of knowledge
Set focus to search field when adding a requester
Hi, When adding a requester to a request it would be nice if when the + icon is selected if the text field was the focus automatically when the window opened. Thanks.
Is it possible to link 2 tickets together instead of merging them?
I'm looking to see if AdventNet has the capabilities to create parent or child tickets or at least link 2 tickets together instead of merging them.
Problem editing dashboard widget
When trying to edit a "Real Time Traffic" widget on the dashboard it will not let me select the interface I would like to monitor. It states that the "Interface Not Available". Thanks, Joe
Misspelling in Dashboard Add Widget Function
Under the General (Map View and Others) Section the choice Favourite Reports is misspelled.
Emails not being appended to tickets
Hi guys, got an odd one - the mail fetcher is working fine according to the wizard as is outgoing mail. New requests are being emailed through, however any updates issued by ticket requesters via email are not being appended to the ticket. Any ideas on when to start? Additional Info:Mail is accessed via IMAP - fetcher is set on the correct port, interval is 1min.IMAP is accessible, and the username and password are correct. This was verified by a telnet session to the server from the helpdesk server
SNMP Not working for Cisco Switch and ASA
I'm running OpManager Build Number 7100. I can get SNMP info from two Windows servers without a problem. But I have two Cisco switches and an ASA that I can only ping and not get any SNMP info from. They are configured correctly and I have the same model switches being monitored correctly at other client sites. Any ideas? Thanks,
Wrong disk information
Hi forum. I'm having problems with OpMan showing wrong disk information. On a backup server I have serval stacked disk arrays (HP MSA) and OpManager can't find out how to find the total size. (See attached pics.) Can anyone help me on this? Regards Kaspar Brygger
Cisco Switch monitors
Hi, We have a couple of Cisco Catalyst 3750 & 2960 that we monitor with OpManager 8. We have successfully added them and they seem to be recognized by OpManager, however not all the monitors seem to be working. Are these monitors not supported? (same thing happens with the C3750). Regards, Mathias!
Assigning asset to user...
The ServiceDesk application is installed on: - Dell Optiplex 755 (core 2 due with 4 GB RAM) - Windows Server 2003 Standard Ed SP2 (Windows is updated recently) - SQL Server 2005 Standard Ed SP3 ServiceDesk is integrated with Active Directory and I have imported all AD users (about 2000 users) also I have scanned the network with all PC's and Servers.. etc now when I try to assign an asset i.e. workstation to a user and when I choose " Assign User and/or Department" to select a user from the drop
add software license, issue with field length for products
hello, i'm trying to add all my software licenses back in. I am doing the following: Asset Home>Add Software License>Product Name* my problem is that the product drop down box isnt nearly wide enough. i cannot tell what most of the product name says. for example, "microsoft office professional" gets truncated, leaving me guessing if i'm adding an office 2003 or 2007 license. this is an issue. also, is there a way to bulk import licenses from a spreadsheet?
VLAN Traffic after executing Route Cache flow
HI, I would like to know whether enabling Ip route cache flow on all the VLAN interfaces of the catalyst 6500 switch would cause a huge traffic on the Netflow serverand the Switch?? since enabling the route cache flow on the routed interfaces of the switch does not provide any netflow statistics.. Appreciate your quick response.. Thanks Hassan
Firewall Analyzer's fall winter bundle on way!!
Jingle bells are ringing on SIEM clouds!! We have taken up support for Netflow on Firewall Analyzer, with more features on this bundle, probably a Christmas or a New year gift from Manage Engine shop. For instance, a device's capability to throw Netflow packets were more restricted to devices like routers and switches. Cisco ASA v.8.2 firewall device has capability to throw Netflow packets along with Syslogs. This is one of the mile stone achieved by Cisco. Firewall Analyzer currently supports Syslogs
Updating tickets from pda's
Is it possible for techs to pick up, update and close tickets from hand held devices (in this case htc pda phones) - the tickets can be seen, but are not formatted appropriately
Documentation to impliment IT Helpdesk system
Hi, Is there documents to how to install IT helpdesk and customize IT Helpdesk system?
Reporting on Survey and some other questions
Good Day, I have been testing the SCP for use with my customer care team and had a few question. We have created a survey that is triggered to customers when a ticket is closed. The Rating scales have been defined as Excellent, Good, Fair, Poor. When we run the report the report shows the equivalent numbers only and not the actual values. Is it possible to have the report display the actual values of the rating scale ? Can i have a ticket auto close after 10 days of inactivity ? How can i send SMS
Seeing what Domain Controllers a user authenticates to
When you import a user for AD, you have to specify the primary domain controller that will be used for authenticating the user and have the choice of adding secondary DCs. Is there someplace where you can see what this is set to? We are doing to be decommissioning one of our AD servers and want to verify if any of the accounts are pointing to it as the primary or secondary DC. Also, is there a way to change this if we want? I haven't been able to find a place where you can see what the DCs are
Linux servers - asset scanning
Hello, I am interested if it is necessary to have the root rights in order to scan Linux server? The problem is that user root is blocked on our servers. My Regards, Vlad
Custom View
SD+ I've recently tried to recreate a custom request view, for the old one used, I would add each individual user, then continue with the filters to configure a view as per my requirement. With the influx of user in each department, I had a brain storm that it would be good if SD had an option to use departments rather than users. It did, 'Great'. However the custom view does not show all of the users. I've double checked that they are in the correct department, 'Check' then double checked the
Can't delete alarm
Hi everybody. I'm having trouble and get an error when trying to clear or delete an alarm. It's only if a "Service" has been reporting problems and not in other categories. If I restart the server the alarms can be cleared/deleted but I don't want to restart every time I wan't to clear/delete a "Service" alarm. Anyone? Regards Kaspar Brygger
ADManager Plus
Exactly what does adding in a connection into ADManager Plus do for ADSelfService Plus? In the admin section, you can connect ADSelfService Plus into ADManager Plus but there is limited information as to what purpose or benefit does this offer.
Generating Reports
I need to be able to generate an audit report, per month and year to date of users who have reset their password through the ADSelfService Password Reset program. Currently I can only pull data for the current month. thanks.
ADSelfService Plus 4.4 (Build 4420) Released
Dear All With immense pleasure and pride, we announce the release of ADSelfService Plus 4.4 Build 4420. With this release ADSelfService Plus extends its GINA based password self service capabilities to workstations, desktops and laptops running Windows 7 and provides complete support for Windows Server 2008 Active Directory; Thanks to your valuable feedback and suggestions, which helped us address this important requirement in quick time. Following Features are the highlights of this release Support
Interfaces not recognized in OpManager
Dear All, Recently I have upgraded and updated my OpManager version 7 (build number 7200) to version 8 (Service Pack 0 2 4). In the last weeks OpManager have faced problems reseting by himself (this problem already happened before) but in the last week the problem was major and was necessary to repair DB. After that problem in the last week, the interfaces of the equipments are not beeing recognized, the credential are not able to change (with the user admin) and several times when jump to a equipment
Opmanager Cannot Monitor APC Temperature Sensor
Hi All, Can someone help me in how to monitor the APC SNMP Card with Temperature sensor. When I go to MIB browser, I cannot find the OID for it. Regards, Aries
Can't delete switch interface
When I try to remove a switch interface from monitoring, I get an error stating 'Unable to delete the interface'. This happens on multiple switches (HP switches mainly). I can rediscover interfaces and the entire switch just fine, it just won't let me delete interfaces.
Multiple Active directory for one Servise desk plus server
Hi all, We are evaluating the Service desk plus , i am looking for the subjected feature. Can we have 2 or 3 windows 2003 active directory in one database of the SERVICE DESK PLUS. Looking forward for reply. Thanks'
Asset Resource Permissions
Is it possible or would it be possible to give certain users permission to only certain resource types? For example: We have IT Assets\Switches but would only like 2 technicians to be able to view and modify the assets, but the other technicians can view and modify other resource types?
Default home page and report editing
Two questions: First, I created a daily report to be emailed, then used Save Report As to create a copy. I then changed some details and the schedule for the copy and made it my weekly report. Problem is, the title (right above "generated by Admin") still shows up as Daily. As far as I can see that's not editable. Anyone know of a way to change that so I don't have to recreate the report just to edit one minor bit of info? Second, is there a way to change the default home page in ServiceDesk for
pass-through authentication not working
We have pass-through authentication enabled for SDP but its not working. We are using SDP v7513 Have tried Firefox 3+ and IE7/8
who is allowed to create PO's in Service desk plus?
I cannot get requestors in as PO creators
Using Certificate Authority (CA) approved certificates for SSL in NetFlow Analyzer Enterprise
NetFlow Analyzer Enterprise edition uses SSL for communication between collectors and central server and also for web server connectivity to central server. The product provides options for using 3rd party security certificates for SSL connectivity as many organizations prefers their own certificates approved by any certificate authority. Steps to be followed for installing certificate from Certificate Authority (CA) for NetFlow Analyzer Enterprise is given below: NOTE: The steps are for NetFlow
Storage Control Blocks
So...Tried to deploy a software package that I have deployed before without issue and this time (twice actually) I get a Failure with the reason: "The storage control blocks were destroyed." What does this mean and how does one fix it???? Thx!
Reports
I need a Top Hosts by Event Severity report for different groups. If I create a new report, the Top .... reports are not available in either custom or compliance. Eg. Network Devices - report to show Top Hosts by error severity. Desktops same report but only that group of desktops. Thanks for any help.
DFS Monitoring
Can I monitor a DFS share if I don't know the IP Address? \\Share.name\Level1\Level2 We've been allocated some space on a SAN with Quotas and I'd like to monitor it to make sure we don't exceed our allocated usage.
Sort Interfaces
Is it possible to enable sorting of interfaces on a switch vew? I would like to sort by Tx%
Is it possible to remove all from devices on maps?
I have a custom map showing 16 routers. Quite a few of these routers are located in the same cities, and the device names end up being layered on top of each other and unreadable. Is it possible to remove the device names from devices on maps and just keep the onmouseover popup? This would make the maps far cleaner and easier to intepret.
Selecting domain on login
Hi, when trying to log in to ServiceDesk Plus, there is a list of domains that the user must select from before they can login to the system. Is there any way i can either remove the list of domains or default it to our one domain
Technician bug and Servicedesk service set up
Hi, First question: I have one of my technician's account is bug, meaning that in the Technician list, he only have one account but when I try to assign a request to him in the technician drop down list, his name comes out twice. Second question: I just updated our servicedesk plus to 7514 build. After the update and restarting it twice, the servicedesk plus service doesn't turn on it self. I basically need to log in and run the "run.bat" in the bin folder. Is there a set up that I can do so I don't
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