Good Day,

I have been testing the SCP for use with my customer care team and had a few question.

We have created a survey that is triggered to customers when a ticket is closed. The Rating scales have been defined as Excellent, Good, Fair, Poor.

When we run the report the report shows the equivalent numbers only and not the actual values. Is it possible to have the report display the actual values of the rating scale ?

Can i have a ticket auto close after 10 days of inactivity ?

How can i send SMS from SCP ? Can i send SMS to contacts ? How do I connect SCP to a SMS service?

Can i assign a ticket to different business units ?

Can SCP be connected to a online payment gateway to process online payments ?

What is the definition of "Pending Requests" ? is it overdue ? within SLA ? 

CAn we have the inbuilt reports summarize by % ?

Under Solutions, Can we link solutions to each other ?

Thank you for your time to answer my questions.

Regards,

Bob