Print preview custom
Is there a way to print a job sheet excluding or shrinking (like version 6) the conversation (email correspondence)? The purpose is to fit it in one page. Thanks
Allow only single active network connection
Hey everyone, i am currently evaluating desktop patch management solution and i was wondering if it also had cababilities to block more than 1 active network connections from working. Is this possible?
Showing maps without beeing logged in
Hello! Is there a possibility to show a map on an external html site without logging the user in? Kind regards, Mok
opmanager 7 redhat 4.7
Hi anyone having problem monitoring redhat 4.7 server via snmp. I have to keep going into the server in opmanager and reconnect via Credential Details. works for sometime then stops. thanks Kevin
Multiple Dependencies
Hi! I've added some dependencies to my managed devices. It would be very nice if I could set more than only one dependency. For example I could give one server (with two ports) three settings. One for each port (connected switches) and another one for the connected UPS. So the device wouldn't come up with an error if any of the ohter ones, which are set in dependencies, raise an error. Is it possible to realise that in your further hotfixes? Kind regards, Mok
SMS Options X64
Opmanager 8024 Windows 2008 R2, what SMS phone options has anyone tested on this x64 system.
Monitor via a batch script?
I have a device that cannot be monitored via SNMP, however, there are a few things I can get via various windows batch files that would be useful to monitor. Is it possible to add a batch file as a monitor? For example, one of the batch files would return a single integer as a representation of available capacity, and we would like to be able to trend that data.
Bandwith used by each URL
Hello, I'd like to know how much bandwith my users are using when sufing the web. The problem is that the "Top URLs Allowed" report always shows 0 as the bandwith used. I can see the Hits but not the bytes. I'm using FirewallAnalyzer 6 and a Fortigate 80c with HA. thanks! Top URLs List of URLs to which 9lq8l0j.helios.local sent higher volume of data Url Hits Bytes Rcvd (MB) % Bytes Rcvd mail.google.com/ 35 0 liveupdate.symantecliveupdate.com/minitri.flg 1 0 liveupdate.symantecliveupdate.com/norton$20wmi$20master$20patch_0.1_spanish_livetri.zip
Performance Improvements in Release 9
What performance improvements have been made in Release 9 ?
Cannot upgrade from 6012 to 7000
Hi, When attempting to upgrade from 6012 - 7000, as per instructions here: http://www.manageengine.com/products/service-desk/migration-sequence.html the following error occurs: INFO: Problem during installation of patch java.sql.SQLException: Invalid object name 'WorkstationModelType'. at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.j ava:365) at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224)
Adding site name in notification rules template
Hello Under the Helpdesk notification rules - customised template, is there a way you can add the [SITE] in the choose content variable database? thanks
WMI Monitor Issues
When trying to monitor CPU, Memory, and Disk Utilization using WMI It fails to get results. When performing the test I noticed that it looks like there is a bad path when trying to run the scripts. Opmanager is looking in the directory "/conf/applications/scripts" when the directory is named "/conf/application/scripts". I have attached screenshots for reference. ActualLocation.jpg is the windows explorer view of the file system. WrongLocation.jpg is the test on CPU Monitor. WrongLocation2.jpg is
Generating Alerts
We have a lot of Opmanager alerts for certain servers, routers, switches, networks, etc that send out an email to an alert distribution group when one device/system goes down. What we would like to do is to create a kind of master alert that would watch say 3 different devices and then send out an email to an escalation distribution group if only if all 3 go down . I'm not sure if this is clear, but let me know if you have any questions. I'm looking to see if this is possible?
Importing data from Old helpdesk system
I've written a SQL script to import data from our old helpdesk system into Service Desk. Whilst it has imported and I can see the data, however when I try to amend it the changes will not hold. I've based my import script on the ER Diagram provided within the Service Desk. Has any else experianced this? Is there a solution? Kind Regards Richard
Problem while importing the assets
Problem while importing the assets : Already a row with the same set of primary keys found in this object, this row already exists in this dataobject [MemoryInfo, ResourceState, ProcessorInfo, PortInfo, DriveInfo, PhysicalDriveInfo, ComponentDefinition, UsbInfo, MonitorInfo] Import from zip
Cannot delete a domain
FAILURE :Issue while deleting the domains. Please report the problem to the system administrator, with the Error Code - 1,257,274,836,493.
Add Categories in Scanned Software
We would like to add some new Categories in the Scanned Software by ourselves. Now there are 9 choices (Database, Development etc. etc.) Is this possible in a later version ?
Category query report
Can you help me with a query that will list all the categories, subcategories and items, it should be sorted like the example below. Software Office outlook word excel powerpoint Network Lan Switch router Kind regards Stefan
I can't believe the authentication can't be changed again!
Sorry, I have another trouble with AppManager... After change database from MSSQL to MySQL, things look well. While I created a monitor for Active Directory, I use an account which called labadm@lab.org, the status and information could be returned correctly. After the success, I try to add an account for monitoring AD, called labsys (a member of Domain Admins), where the trouble is! I can't use the labsys to monitor the same object, while I changing the authentication of the monitor, AppManager
Customizing request form
I'm trying to customize the request form by adding one single line field containing the product serial number (visible to the customer) two multi-line additional fields containing other request's stuff (invisible to the customer) --------------------------------------------------------- For the first field, I'd like to start a procedure to check the serial number as soon as enterer by the customer by comparing it with our products DB and eventually reject the request. Is that possible? How? I'd
PDF report customization
Hello I think this topic can be helpful for other people. I've been asked to customize the PDF report front page, in order to display company logo and such. I think that other page elements can be customized. Where can I find the related templates? Thanks for your help Regards stefano
Scheduled Reports Issue
I have set up a couple of alert summary reports (monthly and ytd) for 2 different monitoring groups that are supposed to go out the first of each month, but didn't run. The logs show the error: 1 Aug 2009 07:00:07:393 java.io.FileNotFoundException: D:\Program Files\AdventNet\ME\AppManager8\Reports\MAD1\SOX Monthly Alert Summary_2009-August-1_7_0\SOX_LastMonth_EventReport.pdf (The system cannot find the path specified) I tried changing it to a daily to test it and same thing. I recreated it and
netflow traffic
Hello, i have a question: how can i find out how much traffic is generated by netflow packets only ? i have some poor links and i need to optimize network architecture so that i do not cause congestion etc TIA, Raymond
Everything is OK but Report...
I'm very satisfied with AppManager, but I found there seem be some trouble while using Report. I've set the Scheduled Report, but it didn't mail anything to us. I've tried the action, and it ran well. What I should check to make the Scheduled Report going right way? Thanks^_^
Displaying user email address within request
Hello Is there a way of displaying the user email address field when they submit a request through? I am not sure how to set this up in the request template. thanks
sql query tool
Running SD plus latest build on windows. Using mysql I want to try to use an sql query tool to help be build queries. It is asking for port, and password (for user root). Where would I find this information?
Monitor COM+ posible?
Its posible monitor COM+ applications?
Can I monitoring on a range of dates?
Good Afternoon, I have 2 questions about Application Manager. I have the version 8 and I want to know if the application can monitoring on a range of dates. For example: I want to monitoring Monday through Friday....only from 8am to 6pm If application can do....how can I do? Thanks for your help Regards, Jairo
List of all departments
Hi, I need help with a query that lists all departments that are available in SD+ imported from Active Directory. Kind regards Stefan
Scheduler view: first column is Sunday, would like it to be Monday. Is it possible?
Thanks.
Password Encryption
Should I assume that the Domain Administrator password once entered is encrypted inside ADManager and others?
How to re-enable a login to a User Account already exists?
Hi, How do I enable the "login" again to a User Account that was previously disabled? We keep the same User Account. this account has a number of support requests previously registered. When I try to re-enable the account I get the message below. "FAILURE : Login with same name already exists. Please provide different value for Login Name." Thanks Artur
Service Desk Plus hangs when geting large images
We had a serious issue with Service Desk Plus build 7514. Yesterday one of our client replied to a request putting in the email text a very large photo. On the server side the java process started to take 99% of cpu, and the whole application hanged. We resolved the issue by deleting the problematic email from the server. But for the future we expect Service Desk Plus to cope with such emails, or just drop them.
SNMP in Linux Servers
Hello There, I have installed snmp in Linux machine and opened 161 port... After adding it, I get 1. 0% CPU Utilization 2. Memory Utilization and Disk Utilization - No data available to generate graph 3. System Load - no Data Available. I have executed this following command, Able to get the command successful /bin/ps -eo fname,pcpu,pmem,command|cat;echo The Process Completed successfully This is my Log Nov 9 04:11:29 69-64-69-54 snmpd[31117]:last message repeated 2 times Nov 9 04:12:57
Creating Custom Queries
Does anyone have a good link to a tutorial explaining how I can make my own SD+ report queries?
Microwave Radios and OpManager
Hi. Has anybody successfully setup some microwave radios in OpManager? When I setup as a desktop or server, I am able to snmp get the traffic interfaces, but beyond that, all I can see is the icmp ping. I want to get at the RSL and TX power, among other, performance monitors inherent to microwave. When I attempt to use the relevant microwave mib through device template, the options are all non relevant to microwave radios
Question
Hello, i have sent 3 emails to different email account, about purchase your product. No one answered for a couple of days. Can you help me and give me the right address to contact, since no one answers on the main ones. Regards, Nikola
Windows XP Firewall turned on ... Remote Control does not work
Windows XP sp2 , Firewall is turned on. Remote control does not work in ServiceDesk Plus. Which Firewall port should I open ? Please help. Honson Kan
Window Personalize should be closed
Hi! Top right menu - Personalize. After making changes and clicking Save this window should be closed? Now it is not closed and display SUCCESS :Language settings saved successfully. After this we must close this window manually. May be it will be changed in 7.6?
log on as/400
Hi, I've a big problem with as/400 and eventloganalizer . i'not be able to collect any log, we get an acces denied on the web interface . Any suggestion ?
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