How do I create a Customizable Report for AS/400
Hi there, I would like to create a report that will provide me with the details of the users that have failed logins. This information is in the HISTORY log. Is there a way of creating reports that will pull out all information by using the AS400 Message ID's - e.g. "CPF1454" Cheers.
Primary server shows H/A not configured
Hi, I've followed H/A installation instructions and now primary server shows that HA is not configured, while secondary server shows "Connection Status: Alive" "Primary server is running at host: <correct IP of primary server>" According to the instructions primary server should also display status of HA sync. Thanks AOlujic
There is no Time in Periodic Task Scheduling
Hi! While adding Preventive Maintenance Task we have some variants for sheduling. But variant Periodic Task Scheduling in unhandy: there is no Time. Time will be actual time when periodic task created. As workarond can you point to SQL table where we can modify this time for created tasks? Hope this will be added to 7.6
There is no default Resolution
Hi! There is default Resolution in Request Template. This is very convenient. But There is no default Resolution in Preventive Maintenance Tasks! Hope this will be added in 7.6
Bug in dashboard
Hi! There is a bug in SD in Russian. Home - Assets tab - Software - Microsoft Software License Compliance. In English legend has 3 color, in Russian - only 1 green color. May be bug is not only in Russian. This bug presents in all legends of Software. Screenshots included. Hope in 7.6 it will be fixed.
Query for all technicians that worked on a ticket?
We have a process where a ticket may be assigned to one technician for one part of the task, and then assigned to another technician for different part of the task, then a 3rd person closes all tickets as the final signoff. We want all technicians to get credit for working on that task. If I run a report for all of "my completed tasks" for the month, I currently only get credit for those still assigned to me when it closed. Is there a way to query all of the tickets that I worked on, not just
Conversations
I checked this in the User's Guide but I cannot find it. Furthemore the guides listed in the page http://www.manageengine.com/products/support-center/documents.html seems related to SC+ 7.0 while I'm using the new 7.5. The "View all conversations" shows only the "From:" field. Is it possible to see also the "To:" field(s)? Can I forward something received by my back-office support reps (I wrote them with the FW button) to the Contact? I see I can anwer to contact and have the related conversations
Issue with Service Desk Plus 7.5.0 Build 7514
Since upgrading from version 7 to 7.5 we have had a couple of issues the link between service desk plus to opmanager no longer works which is used to before. Secondly the contracts field description has been truncated so that you can no longer see all the information as previously in the older version
Multiple branch offices having different "time of operation"
Its really a nice product, but we have a situation. Our company has multiple branches having different time of operations for example Branch1 operates 8AM-14PM Branch2 operates 10AM-16PM Branch3 operates 24hrs how we can manage it as we have different SLA levels associated with it like SLA1 1 hr (if arrived 8AM -14PM) SLA2 2 hr (if arrived 10AM-16PM) SLA3 4 hr (24hr) Is it possible to have contracts at the secondary account level? For example Client has many branches and each branch office has
SLA based on responded time field
Maybe an enhancement request for future versions? Currently the SLA is measured by resolution time, this doesn't meet the business requirements of many support centers. Like ours, our SLA is not based on resolution time, but on responded time. So we should respond to a determined customer in a given time. Currently we are working around this limitation creating customized reports comparing the creation time against the responded time. But might be handy to have a more customizable SLA for coming
ADAudit Plus with Windows 2008 server Italian Version....
I'd try to test ADAudit Plus but with 2008 Server Italian version doesn't work. Is planned a version working with different language other than english?
SQL database performance
We have poor SD plus performance particularly when searching and running reports - I would expect it to take a bit longer to perform these operations but it can take over 10 seconds to return a search which from our point of view is not acceptable. The database is 3GB is size and we have a maximum of 25 technicians working on it at one time. The SQL server and the front end are well over specced hardware wise and having monitored the performance of these machines whilst performing these operations
Linking an asset, tricks?
Hi, What I would like to do is link a Server Asset to a Site and when creating a request have it link to the asset automatically. The department and requesters would not have any other assets. We are going to be using the system to support an external client base, not an internal one. I am able to link the asset to the site by placing a check mark next to it and selecting Actions>Assign to Site. However, when looking at the asset and the requests tab, no requests appear. When creating a new request,
Best Practices guide for Netflow
Hi, I've been using NetFlow for a couple months and I'm still not really sure how to use it to it's full potential. First, I'm not sure that everything is configured for best results. Which widgets are best to have for a "network snapshot"? Also, lets say I have a scenario where my network starts moving slowly. I open NetFlow, and assuming all my interfaces are sending NetFlow data, where do I start? What do I look for? I can see tons and tons of data, but I also seem to be missing some data. For
Needs a better notification system
Currently all you offer is traffic utilization alerts. Please add additional thresholds, like speed, volume, error rate, conversation, error rates, protocols, etc. Also, a "Clear" notification is needed once the threshold is back within limits.
Export?
Is there anyway to export the data within Netflow Analyzer (live) to a syslog server or anything like that? --j
how can i recovery admin's password ?
Category and subcategory editing
In helpdesk settings - category, we can see categories, but not subcategories. There is only add function, not view or delete for subcategories. Tree view cannot be printed if longer than one window. How to delete or rename items and subcategories? Also when deleting categories, it remain there, in grey colour. I find it very difficult to manage categories.
Info in email fetching
Dear Team I keep getting this error. Server started at : Wed Nov 04 10:42:03 GMT+03:00 2009. Current time is : Wed Nov 04 10:50:09 GMT+03:00 2009, which is less than 1 hour from server start time. Hence not checking mail checker for this time. The version is 7.5.0 Build 7513. Thanks
Move data storage.
Hello, Is there anyway i can move the data that EventLog Analyzer stores? We have an OS partition and a data partition and I would like to move where data is stored. Possible?
Missing information after license renewal
After a license renewal some "tabs" are missing as shown in the attachment. The search for assets, workstations and requesters is also not possible. In the Configuration Wizzard we now only see the Helpdesk, Users, User Survey and General-tasks Please help us out.
Disk information
Does anyone know you you can pull in exact disk information for a server. I wold like to run a report for all of our server to include disk information. For example if we have a server with 2 drives C:=30GB and D:=450GB I wold like to see this information in the report. Any ideas?
Can monitor com+ applications?
Hi, We need to monitor com+ applications. I'm trying to do this with Operation Manager or Application Manager. It's possible with anyone? Thanks in advance.
OpManager 8
hi all... i seem to get this error on all domain controllers.. anyone else having the same problems ?? all domain controllers seems to be ok with no other problems apart from this --> ( OS Processor Queue Length ) increasing the threshold seems to be the easiest solution..but.. will there be implications if threshold is increased..?? thank you in advance..FRESKO
OpManager 8
hi all... is it possible to import a visio diagram to the ( business view ) page of opmanager..?? thanks in advance FRESKO
No Data Available
Some of my reports are pulling data and others are not. User logon reports seem to be working while others like user management reports for example are not. We are running 08 DC's. Just installed the compatible version on Friday. Some reports seemed to be working and then just stopped. I have tried Run Now for my DC's and they all say Success. Any idea what could be causing this.
Group ID field all set to blank
We have been using the AdventNet helpdesk for a few months now and have several groups that tickets get categorized under like IT or IS, or programming request. It works fine and we've had no issues but just recently every ticket lost it's group, newly created tickets have no group and all the old ones don't either so everything is super messy now. Any ideas???
Resolved to Closed
Is there any way of automatically closing a call that has been put into reolved after a week. Also Can you add a selection to a reply email allowing the user to close the call or reopen. Thanks
RSS feed for patches
Gonna try to post this again.... Can we please get an RSS feed for the "Announcements" section? Also, I'd like to see a way to get a custom feed for all the products I use so I can stay up to date (rather than a feed for ALL your products). Thanks
How do I change an asset from a Printer to another device?
How do I change an asset from a Printer to another device? Thanks! Pat
Possible to save or print category / subcategory / item hierarchy
We need to have a meeting about reorganizing the category / subcategory / item hierarchy. Is there some way to print the whole tree including (all three levels) or save it to a file? I tried copying the Tree View and pasting it into Word, but the results don't match the tree.
Two Possible Bugs?
Hi Everyone, I think I have noticed 2 bugs in service desk. I'm running Version 7513. Bug 1: I can't assign a computer / workstation to a site if a user is already assigned to it. For example, we had two laptops that were in store, and a workstation that was in use. I clicked them all, went to Actions > Assign to site. The two laptops were assigned but not the workstation. Clicking on the workstation and trying to assign the site there doesn't work either. However, in the Audit history, it shows
How to enable functional Escalation sin SDP?
How can we enable functional escalation in SDP as SLA have only option of technician?
Questions regarding Tasks, Reports, and Mac in Assets.
Hello! First time poster on this board. I'm fairly new with SD+ so I hope you'll be kind with me if any question might look a bit stupid... ;) First off, Tasks and Reports. SD+ is somewhat new in our organisation, so we're still discovering features in it, and how we can use them and so on. I recently came across "Tasks". I thought that this would be a great way to split up a bigger Request in smaller pieces. For example, if we have a request for a new user, who needs and account, a new computer,
Mac (OSX) support?
Does SDP support Mac (OSX)?
server freezes but still respons on ping
hi, one of our most critical servers sometimes hangs up, when this happen people cant use our bussinessystem etc etc (the server is a sql server). the problem is that it still replies to ping, and no event logs are created until the server has been restartded. so we have a server that "tricks" opmanager that it is running based on ping answers, and we dont have any log events for triggering an alarm - what can be done in this situation if we want some kind of surveillance?
IP GROUP IN AND OUT traffic are same
Hi there, I am evaluating Netflow Analyser, I have set up a IP Group which excludes certain network address. However the report based on the IP GROUP seems to show the same numbers for both IN and OUT traffic. Please assist ?
pmp email notifications
Is there any way to send an email notification other than account creation and role changes?
OpManager Reports
Could someone please explain, or point me to reference material, what/how values are used to develop report data for system uptime stats? i.e., what values are used to determine availabilty, total down time, onhold, on maintenance etc. metrics? Thanks.
License Notification
Where can I configure who gets notification that the PMP license is about to expire. Currently everyone on our server support team is getting notification but we need to have it sent to a group mailbox. I looked but did not see anywhere to make the needed change.
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