7508 Problem
After upgrade my trial copy of Support Center to 7508 the system not start again. I use MS-SQL Databse Backend and when i execute ./run.sh script the following message appears "Failed to start the server. Please refer logs for more details" I use the port 12801 for HTTP Server and my OS is RedHat Thanks in advance
Configuring OpManager another apache
Hi, here in my company we already have a apache installed in a internet server. So I don't want to use the embedded apache from OpManager. I want to create a virtualhost in my production apache and redirect to the server where OpManager is running. Some tips on how to do this? Thanks.
LDAP problem
The previous version of ServiceDesk worked great with LDAP, now I upgraded to the latest version, and LDAP does not seem to connect. Running Windows 2k3 server for DC. I have tried the help page, and still cannot get a good connect. Any ideas.
Time Spent Calculation
How is Time Spent Calculated by the SD Plus software. Scenario: Ticket opened on May 1.......closed on September 1.........technician indicates the Time Spent to be 30 minutes. Time Spent report generated from template indicates 600-700 hours. Any ideas? Thanks....
New technicians not showing up in Global view
I added new technicians last friday (Nov. 6th) and when I go to the global view they show up under others. I cannot find a spot that controls this window security.
Double spacing after pressing Enter in e-mail.
Hi! Some month ago you fixed problem with double spacing after pressing Enter in text fields. But this issue is still presents in notification messages. While creating notification in SD Admin section (for closing request for example) there is ordinary spacing. In received e-mail itself there is double spacing. As workaround we use Shift + Enter instead of Enter. Hope in 7.6 this will be fixed.
email addresses mismatch
Hello, I don't know if this is a problem but when I imported all of the accounts from active directory the email address was imported as user@something.somewhere.edu. However, users email address is shortened to user@somewhere.edu This seems to cause the fields to be incomplete when a user request help. If a user calls the technicians can go into SDP and look up the requester by email address under create new request. Is there a way to fix this issue. As I mentioned non of the fields are populated
Multiple Workgroups/different subnets/same netbios name
We have several Labs that have between 3-10 computers each. Each location is a different workgroup name. Due to the software running each lab computer has to be named Room1 Room2 Roomn. So If I add my 10.0.1.x Room1 (adds fine) then I add my 10.0.2.x Room1 it overwrites the 10.0.1.x Room 1 Even though it's different hardware, different IP...is there a way to allow each of the Room1, Room2 to exist in my asset lists? Thought groups would do it...but no go...any suggestions.
Please help me create report
I need new report that have: row - Technicians (not all, only selected maybe in select ti.FIRST_NAME ('xxx') OR ti.FIRST_NAME ('yyy')) column 1 - all request in datetime period column 2 - open request in datetime period column 3 - overdue column 4 - difference between all request(1) and open request(2) Datetime Period: 3 report- 1)today 2)yesterday 3)in this month I
Include or exclude filter using partial site name?
Hello, Does anyone know how to use a partial host address as a filter in a custom report? For example, we want to create reports for individual users from our squid usage. We don't want to report on Google, Microsoft, IBM, or other such sites we might use for work purposes. I thought perhaps an exclusion filter like *.google.com would work, but it doesn't. Any ideas? Thanks in advance. LeRoy
upload mib in trial version
Is it possible to upload mibs in the trial version? I get "unable to upload mib" for each mib file. Thanks.
Service Desk Plus
Why can't i edit the Requester part of the request template. I can change the Technician part but not requester. I can move the fields around that already exist but can not add or delete fields. Can anyone help?
Duplex in *.properties files
Hi! There is *.properties files in SD for translation purpose. But these entries are duplex (some of them are differs only in case): sdp.change.changeId sdp.change.changeid sdp.admin.notificationrules.purchase sdp.admin.notificationrules.purchase sdp.admin.notificationrules.contract sdp.admin.notificationrules.contract sdp.header.Software sdp.header.software Hope in 7.6 this will be fixed.
Need BGP Help
How can I see the AS number (not name)? How can I collect NetFlow information only for a single interface without changing the settings on the router? I don't want to impact out existing Netflow server. If I can't filter which interfaces I'm capturing NetFlow data for, how can I make a correlation between the interface and the AS that is sending the data? Long story short, I'm trying to optimize my BGP routes to favor links with higher bandwidth, but I first need to see what ASNs are hogging all
Add additional email recipient when opening tickets
Hello, I would like to have this feature to be added. We have departments who needs to be able to notify multiple users/department about their request. Right now only the requester is available and he/she cannot notify other users/department. Chris
Renew license
hello, good morning ... how can renew my license? regards
Multiple AD domains: password reset
I work on an evaluation project of PMP. We have the situation where we have multiple AD domains, which are not related to eachother. I would like to have one instance of PMP, which can reset passwords on all domains but without using an agent. My installation is running on Windows Server 2003, and I'm running PMP 6.1 (evaluation). The server is part of an AD domain (vdc1.local - LOCAL). I can verify passwords against AD in this domain. I've added another resource pointing to a domain controller in
ADManager Plus 4.4 Service Pack 4 Released
Hi All, We are happy to announce the General Availability of ManageEngine ADManager Plus 4.4 Build 4400 for immediate download. This release is an enhancement to our Build 4310. The key highlights include Compliance reporting, NTFS reporting and Cross-Domain Delegation. It also has a host of other exciting features listed below. Download page for the complete build: http://www.manageengine.com/products/ad-manager/download.html Existing Customers - take the Service Pack route to upgrade to the
Adding an Asset (a laptop rather than a workstation)
I have just manually added a laptop to the assets. It is a Sony Vaio model that we haven't seen before so we created a new model and in the product type selected Laptop/Portable/Tablet from our drop down box. I saved the asset but now when I bring it up to edit it shows the model as "Choose Model". The dropdown box does not give me the option of Vaio and if I look at the laptop assets it does not appear there. If I try to recreate the model SD+ tells me that it has already been entered and doesn't
Absent values "Additional Fields"
Good afternoon. Recently I have found out that in all Request till May, 18th, 2009 is absent values "Additional Fields". After May, 18th 2009 is a value is at all Request. I have made to an owl investigation and have found out the following: All "additional fields" are in the table [udf_picklistvalues]. Value from this table register in the table which is responsible for the Request [WorkOrder_Fields.UDF_CHAR1]. Value of this field [WorkOrder_Fields. UDF_CHAR1] empty beginning from Request of 2008
ip address field needed in asset-workstation list in SD+
Hello, I would like to use an IP address field in the SD+ asset-workstation list. This information needs to come from the network adapter. The field exists in "network adapter details" but I need to know how to display the field in the asset list.
Tracking Requesters that fail to close a request
Hello, I was just wondering if there is any way to track requesters who fail to close a request after certain number of days when a request has been solved, i.e sent to their mail to be closed. Kind Regards.
disposed assets showing in Unaudited Workstation list
Hello, One of the more important things Ihave to do before the end of the year is to figure out exactly what computer has not been scanned in a long time, or ever. I’ve just recently begun to use this feature more heavily, and I’m confused as to how to exclude assets that have been put in the Resource State of “Resources disposed” in the unaudited workstations screen. Obviously, if these workstations are not longer in the environment, they would naturally fail a scan. Also, the “last
Technician Assignment by Category
Currently it is possible to assign requests in service desk plus to technicians based on the category selected. This functionality does not cover problems or changes however. Is this something that can be enabled or added in a future release?
Change interface utilization threshold
Where do the interface utilization threshold get assigned for a Cisco router? I cannot find the threshold listed for the router.
Password reset/recover
Hello support team I was busy testing Support Desk, for a while, and made some changes that i would love to continue with. problem is that i stopped testing for a while, and can't seem to recall the administrator's password. is there anyway i can reset or recover the password from under the motor cap of the software, or in the SQL Database. would appreciate any help giving. thanks sidi
VPN attached assets reporting incorrectly
We have 130+ systems, of which a third attach to the network via VPN. I have tracked that these assets have completely skewed data now due to the fact that SD+ apparently uses IP addresses (or stale DNS records) to assign asset values. I have conclusively identified this occurring. Now I have no faith in what is reported in my asset database regarding these assets. What steps can be taken to correct this? I am working on a script method using the off-line scanner, but as this requires that
SQL Server migration to SQL Server when using partitions
Does SwissSQL handle data/schema migration from one SQL Server to another when the number of paritions from one DB to the other is not the same? (What if physical partitions are different? What if logical paritions are the same or different?) Some times the logical partitions are the same but the physical partitions are not. Will this tool be able to handle that variations in partitions (such as by rehashing and rebucketing the data?) Thanks.
Connection to AD servers through firewalls
Hello Starting evaluating ADService Plus Connection to AD servers through firewall Is there a list of ports to open on the firewall ? I have already gone through: - LDAP (389) - NT4-RCP-tcp (135) - and now 1026 (strange, unknown) - ... And what else ?Hervé
Hot Fix 7508 released
Dear Customers, Hot Fix 7508 released today.Please download it from the following link http://www.manageengine.com/products/support-center/service-packs.html List of enhancements and Issues fixed in 7508 http://www.manageengine.com/products/support-center/sp-readme-7_5.html#readme_7508 Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice Regards, Arun SupportCenter Plus
Can not see images in tickets
Since we upgraded to version 7.5, build 7507, we can't see any images that people embed into the email they send us that generates a ticket. Also if they images in their email signatures, we can't see them either. If we right click and show picture, nothing happens. Can anyone tell me how to fix this. I have been through the Admin and can't find anything relevant. Thanks Narelle
Internet explorer page not found
On two seperate computers I can log on to servicedesk web page. On a third it says page not found. The url is correct. What does the browser need in order for it to work (java, cookies, flash...) Thanks
AD 2008
When will there be support for Active Directory 2008? I was told that support would be available for 2008 in the month of July which is why I purchased the product.
Server 2008 Support.
Does this product support 2008 domain controllers yet? This is all that is stopping us from purchasing the product. Thank you.
ADAudit Plus 4.0 Service Pack 4 released!!
Hi All, We are happy to announce the immediate availability of our latest release - ADAudit Plus 4.0 Service Pack 4. Support for Windows Server 2008 and 2008 R2 are the highlighted features of this release. It also has a host of other exciting features listed below, Existing Customers - take the Service Pack route to update to the latest, http://manageengine.com/products/active-directory-audit/service-pack.html Download page for the complete build : http://manageengine.com/products/active-directory-audit/download.html
<device_name>_for_archive folder vs. <device_name> folder
Hello, Can someone please let me know the difference between the <device_name>_for_archive folder and the <device_name> folder? these are found in the directory where I am storing the archives for Event Log Analyzer. The reason I ask is we want to keep 6 months of archives, but evening with nearly 2 TB of dedicated disk space to this, we can only get about 4-5 months. I see that these two types of folders are the cuplrits as the zipped files are about 96% smaller due to the compression. We want
Remove device name or ip adress from device icon in the map.
Hi there, When I add an device icon into the map it comes attach with the device name or ip adress. I want to know if the attached device name or ip adress can be remove or also can be change from position, so I can make the map more viewable.
Running OpManager and OpUtils on same server
Hi, I'm running OpManager and OpUtils on same server. The problem is that when I login to OpManager I get logged out from OpUtils and viceversa. How can I solve this problem?
Database retention setting
Hello everybody, I'd like to store a 6 months period in the ELA DB: how can I set this retention period? Alternatively, how can I purge data older than 6 months? Thanks to whom will reply Regards Stefano
Database Optimization
I need the information on how to optimize the SDP database so that the asset section does not take minutes to load. We were able to fix this issue a while back, however after needing to reinstall SDP the settings have revereted. Please email me ASAP. Kindest regards, Jonathan jdavis@susd.org
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