Hello,  I don't know if this is a problem but when I imported all of the accounts from active directory the email address was imported as user@something.somewhere.edu.  However, users email address is shortened to user@somewhere.edu 

This seems to cause the fields to be incomplete when a user request help.  If a user calls the technicians can go into SDP and look up the requester by email address under create new request. Is there a way to fix this issue.  As I mentioned non of the fields are populated

Thanks