not showing actual traffic and conversation with Cisco 7604
im trying to cofigure netflow in my cisco 7604 router. i have already putted the following commands: router(config)#interface gi 3/3 router(config-if)#ip route-cache flow router(config-if)#exit router(config)#ip flow-export destination x.x.x.x 9996 router(config)#ip flow-export source gi 3/3 router(config)#ip flow-export version 5 router(config)#ip flow-cache timeout active 1 router(config)#ip flow-cache timeout inactive 15 router(config)#snmp-server ifindex persist now in netflow analyzer, i can
not show the database of instance
Hi all, I'm monitoring my MSSQL Server. I see the instance of my MSSQL, but not its databases. OpManager does not return errors, and wmi service is start on remote server. If I want to add a database, I can't, because the database list is empty. Loris
changing background colors of service desk plus
is there a way to brand service desk other than simply place the logo on the site? I am looking for a way to brand the web pages with our corporate colors. Thanks
Server Asset - more than one department
Hi, Is there a way to associate a Server asset with more than one site/department? What I am finding is that when a department is associated with a Server that the previous association is removed. Steps I am taking: Relationships tab Add Relationship > Useage Relationship Assign User and/or Department Choose User: No, just select department Choose department save Example: Email server is used by 2 different sites or department. Thanks for the help.
Report Request
I was trying to get a specific report but i couldn´t do it. Can some on help me ? I was trying to make a report that show me this information: Informations: - Total Closed Requests From a Group - Real Time Spend on the Request - Total Time Spend on the Request Group By: - Support Rep Thanks a Lot, Kyner (Daniel Idalgo de Sousa)
Implementing Queues
Hello dear forumists, I am trying to implement diffrent queues for diffrent teams in ServiceDesk Plus 7.5.0. Here is my idea: -we are 2 teams: Network Team and Helpdesk Team. -we want to change ServiceDesk so that Helpdesk Team will be able to see ONLY requests which are concerning helpdesk issues AND Network Team ONLY requests concerning network team memebers -we DO NOT want each team to see the other team's requests. So, basically we want to split requests in 2 big queues, one queue for Helpdesk
How to move tickets to new category en mass
Running SD plus 7.5 latest build Is there a way to migrate all tickets in one category to another category? Thanks
Remove text from device icon
Hi there, When I put the device icon into the map I get the icon plus the name of the device. I want to know if it is possible to remove the text (ip or name) of the device. and if it is possible how can I remove it. so I can get only the device icon.
Request templates - auto group selection
SD+ Currently it is only possible to pre select technicians in templates. Are there any development to have the groups available? officeMonkey.kL
How to test CTI?
I have Asterisk. Does trial demo support CTI? I've tried: setting saved successfully, Astrisk sees connection but Enable notification failed - check your credentials. What is wrong?
OpUtil 5 install issues
Hello, Ive installed OpUtils5 on a linux box and am having issues trying to connect to the webserver instance. I accepted the default install port (7080), yet when I browse to http://ipaddress:7080 i get nada. (I did run the start script in OpUtils bin directory) A process table doesn't show anything that looks related to OpUtil. Not sure where to head from here. Suggestions?
Sending Email error
Exception while trying to send notification for Request ID : 64 Mail sending failed.
Numbers instead of group names
After update from 7506 to 7514, group names are not presented. Instead there are numbers. When I want to change group, names are presented ok, but after changing in the request the group name is again presented as a number.
failling to add a device in Bandwidth Monitor
i have a redhat linux gateway i want to monitor internet use in my network but i am failing to add a device in Bandwidth Monitor option it always says E2005: Not able to retrieve complete data from the MIB. please some one help
MRTG like view of the traffic graphs
Hi, It would be useful to have a view of the traffic graphs like in MRTG where all the graphs are shown on one page, two columns (customizable) because then its very easy to correlate the peaks on different servers with for example the peak on the Internet port.
How to remove survey results?
There are some testing entries in the user survey and I would like to remove it. Patrick.
Auto Login in NetFlow Analyzer
Hi, We are trying to create some scripts to manage a few monitoring URLs so that they will rotate on a regular basis, but we are not sure how to login to the NetFlow Analyzer automatically. Can someone give some advise?
Deleting Users AND Home Directories
Hi. I done a search but couldn't it didn't bring anything up. I'm trying to get rid of some inactive users due to a very messy predesseor. Is there any way to remove the user and their home directory which is on a network share? Regards Stu
Changing Backup Filename
Using the backupdata.bat script creates a backup in the backups directory with a filename that has the full date stamp. I only want to keep a rolling 7 day backup in my archive so would prefer that the filename of the backup simply contained the day of the week (eg support_center_backup_7013_mon for example). How can I achieve this (on a windows server)? Many thanks in advance.
SNMP Trap Processor using a MIB
Dear people, Im tryen to add a SNMP Trap Processor using a MIB from HP. I would like to add the following mib: cpqcr.mib from the upd830Bmib.zip (HP MIBS) file. But when i add it i get the following error: IMPORTS failed: Could not open file C:/PROGRA~1/ADVENT~1/ME/OPMANA~1/./mibs/CPQHOST-MIB I copied all the mib to the mib folder. Anybody?
Ability to import Syslog files manually into EventLog Analyzer.
Currently, we can import only Windows Event Logs into EventLog Analyzer. We many different flovors of devices including Unix, Windows, Network Devices, etc. we need the ability to import Syslogs from almost any device.
unable to enumerate organisational units
Hi, We've recently installed the latest service pack to our ServiceDesk installation. Since installing the service pack, we have been unable to complete a domain-wide scan. The scanning screen simply sits perpetually on "Enumerating Organisational Units" and will not proceed further, or error out. We have tried manually fetching the OUs with the same result. We have verified the L/P used is correct, and that we can connect to the DC itself. from the service desk machine. We can also run a manual
Access traffic data of IP group via CLI or Webservice
Hello everybody, we're using Netflow Analyzer 7.5 Pro Plus. Is there any way to fetch data from Netflow Analyzer via CLI (shell) or Webservice? I'd like to fetch the following information: traffic of an IP group within the last 6 hours traffic of an IP group in Gbytes, this month traffic of an IP group in Gbytes, last month traffic of an IP group in 95%, this month traffic of an IP group in 95%, last monthAre there any possibilities or examples? Kind regards, Mario P.S.: I got a hint, that there
Is it possible to stop SDP from creating new requesters?
We have our SDP hooked up to AD and use it purely as a Helpdesk Management Tool. The Self service Portal is unused. Everyting works fine more or less. We're a school and we only want our Teachers to be listed in the Requesters. Importing them is fine, we asset them assets and when they need help they email ICTSupport which is picked up by the Helpdesk and we can see all their details. The problem is the Students. If a Student emails the Helpdesk, which is something we encourage them to do, SDP will
Response Time - critical in Apache and tomcat
HI Everyone, We just bought an licensed version of Application manager 9, After configuring Apache and Tomcat i frequently get Response time - Critical . After checking logs we found nothing is happening. What could be the issue.... Kindly help me on this.... Regards Paul
Opmanager license
AMS how to keep to pay this ? i'm want to pay license one time per Opmanager version [ex] pay Opmanager 8 profressional 50 license pack without AMS how i can pay this option ?
Currently, OpUtils does not support localizational language (Korean) in the webclient UI.
Dear all, Currently, OpUtils does not support localizationa language in the webclient UI. Can you support it when?
Installation woes (OpManager 8 / SQL Server 2005 Standard)
Hello all, I'm currently trying to install OpManager 8 using a SQL Server backend (instance), e.g. Hostname = <ServerName>\<Instancename> but keep on getting the Hostname is not recognised error. Am I missing a trick here? Cheers Chris Fenton
Can not see egress traffic on Cisco 7613
Hello, I deployed NetFlow Analyzer in our network to monitor. My topology: My configuration: ! mls nde sender mls flow ip interface-full mls aging fast time 128 mls aging normal 60 ! interface port-channel 14 ip flow ingress ip flow egress ! interface port-channel 15 ip flow ingress ip flow egress ! interface gi9/9 ip flow ingress ip flow egress ! ip flow-export version 9 peer-as ip flow-export source loopback 0 ip flow-export destination 203.203.203.124 9996 ! But on NetFlow Analyzer, I can see
ServiceDesk attempts to scan Expired System
I'm not sure what the idea behind it is, but as far as I'm concerned, if a system is marked as "Expired" that means that it's unplugged, in the back room, waiting to be disposed of or donated. Why does ServiceDesk continue to try to scan systems marked as Expired? ~James Murphy
Monitor SQL Server 2008
Does OpManager support the monitoring of SQL Server 2008? thanks Mike
What does the IP by a workstation represent?
Is this the IP of the machine the last time it was successfully scanned, or the IP of the machine the last time SDP attempted to scan it?
Real-Time Dashboard Widgets do not indicate when a threshold is breached
Hello, Real-time dashboard widgests should be customized to enable flashing RED or another color when a threshold is reached or breached. This way one would not need to remember the various therasholds for each monitor. Cheers, LeRoy
SCHEDULING SINGLE PORT SWITCH/ROUTER REPORT
Hello, there's a way to schedule a single port Router Interface rx report? In the detail, we need to schedule this report: thank you
Query for Custom report
Hi there i need to make 2 custom report query for the attached attributes , 1; server report, 2; print report PRINTER REPORT Brand/Type serial Name Sharename IP SERVER REPORT Server CPU(GHZ) RAM(MB) Video HD size(GB) HD Freespace NetworkCard OS IP
Cannot Upgrade to build 4400 or 4410
I am currently on build 4310 and whenever I attempt and upgrade using the Update Manager the progress indicator stops at 98% and say something about post incantation process. I have left the update running for up to 30 minutes with no change in this status and have been forced to delete the SelfService Plus directory and recover from a backup ZIP file. Any suggestions on how to resolve this problem would be helpful. Is it possible to just uninstall version 4310 and install version 4410, while preserving
Reports
How can I create customized reports?
Within EventLog Analyzer, Import folder with numerous .evt logs
My server administrators organize all archived security .evt logs into folders by domain controller. I would like to point to each folder and import the logs. Is this possible?
Request Screen List
On the requests list screen where all jobs are shown, is there a way that we can customise the fields that show for all users. By default Priority does not show, however we would like to show this. Thanks
Device Down for over 3 minutes but no Alerts ?
Hi, We have a number of Nortel Passport switches, we have set monitoring poll for every minute with an e-mail alert notification for 3 missed polls. According the reports the devices were down for a period of 3 minutes 31 seconds, but we did not receive any alerts for this. The down time is for 5 days ago, but i cannot find anywhere that will give me the granular detail that i need, the exact polls that it missed, weather they were consectivie polls or over a given period. Can you advise please.
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