Implementing Queues
Hello dear forumists,
I am trying to implement diffrent queues for diffrent teams in ServiceDesk Plus 7.5.0.
Here is my idea:
-we are 2 teams: Network Team and Helpdesk Team.
-we want to change ServiceDesk so that Helpdesk Team will be able to see ONLY requests which are concerning helpdesk issues AND Network Team ONLY requests concerning network team memebers
-we DO NOT want each team to see the other team's requests.
So, basically we want to split requests in 2 big queues, one queue for Helpdesk and the other one for Network.
For example, BMC Remedy is able to do this split.
Thanks,