ssh config for opmanager
I am trying to monitor via cli on linux redhat systems. I can putty to the system but can not get opmanager to connect. what is the best config for this ?
Monitoring MySql & SSH Tunnelling
Hi, I have an Ubuntu box setup with SSH tunnelling enabled. The tunnel is used by several back office processes that run on the box. I've setup the tunnel to allow connections from "localhost" which allows the back office processes to work correctly. When I try to use the SSH tunnel from the MySql monitor the internal IP address of the machine is being used to connect to the tunnel so it's rejected (because I've only allowed "localhost" to connect to the tunnel and not "xxx.xxx.xxx.xxx"). I could
Regarding request print preview
Can i customize or simply add my logo & Header\Address to this print preview? The idea is I can have the customer to sign on this & fax or mail back for record purpose. Quite cricitcal when customer approved to jobs which has a cost attached. Do let me know if this can be achieved. Would be really helpful.
Adding Business Service categories to Relationships
Is there a way to add default business services to the relationship selections? Right now there is just email, VOIP, Email, and Corporate Website. Thanks.
Additional fields for Client Portal Registration
Hi, I'm working with trial version of Support Center and testing the Client Registration throw Client Portal feature. My question is - how can I add additional fields user must field during registration process. The only option I was able to find is adding selection of Popular or Recent Problems.
Apps Mgr 8 and Symantec Endpoint Protection 11.0 MR5
Good Day. Do you Guys know of a way in Apps Mgr 8 to monitor Symantec Endpoint Protection 11.0 MR5 Servers. Is there a plug-in or add-on I can install to the servers or the Apps Mgr to make them work. I've been checking documentation on Symantec and seems it does not have SNMP capabilities built-in. Can you help me out. Thanks.
PMP integration with OpManager and DeviceExpert
Hi, Actually, we are using PMP in our company, and we are working in the purchase process for OpManager and DeviceExpert. My question is if there is any option to change the credential profile of the devices on DeviceExpert and OpManger once you change the devices passwords through PMP? The idea behind this is basically avoid the manual process of updating those credential profiles. Could the Password Reset Listener be used to accomplish this task? Thanks in advance. Jose Suazo
Port Number Change
I realize that there is a Change Port number .bat file that I can use to change the port number that OpManager is on, but mine doesnt seen to allow me to change it. Anyone got suggestions on how I can change it another way? Please replay as soon as possible. Thank you! James
Maintenance Agreements and Purchase Orders
Good afternoon everyone, I'm curious as to how other administrators deal with this and how someone from ManageEngine would suggest we use the product to accomplish our goal. In the ServiceDesk Purchase Orders, we're trying to figure out how to deal with purchasing things like subscriptions and service contracts and maintenance agreements. These things aren't really software or hardware. They're more like contracts than anything else. How do people deal with purchases like this, and how do people
Explanation of Role-Co-ordinator
I cannot find this in the manual. Can someone tell me what permissions the built in role Co-ordinator has? Running SDplus 7.5 build 7514 Thanks
Remote Control Shortcuts
Is there a way to have Remote Control shortcuts on my Desktop? Thanks, Niles
GoToMyPC
I have one PC which uses GoToMyPC, so they guy has the software running all the time, but he's fine on our network. Why can't his PC be scanned? I also cannot deploy patches or software to his box.
Remote Control Shortcuts
Is there a way to have Remote Control shortcuts on my desktop? Thanks, Niles
How do I re-deploy failed software installs
I have some software deployment configurations that deploy fine on some computers, and fail on others. Some of these configurations have 3 MSI files to deploy. Sometimes all of the MSI files fail, sometimes one or two fail, sometimes all work fine. Sometimes I re-deploy the configuration, and it deploys fine during the re-deploy operation. Questions: 1. How do I get these files to deploy more reliably in the first place? 2. How do I re-deploy to only the failed computers? 3. How do I re-deploy
Failed to set the CurrentDirectory
I am having trouble installing a package through Desktop Central. The application installs manually from the network directory. Here is what shows up in the logs: ########## INSTALLATION ################################################### InstallGivenPackage : Going to perform the Installation action for the given Package. InstallEXEFile : Working Directory path -> \\server\Installs\package\. InstallEXEFile : Root path -> (null). InstallEXEFile : Cmd Line Params -> package.exe
Cisco Energywise
Hi, We are currently looking for 3rd Party managers for Cisco's energywise so we don't have to use the dreaded cisco works. I know solar winds supports this and as an opmanager user i was wondering if there is planned support for any of your products? thanks, Matt Pollard University Of Abertay
Purchase Order-Default Value
Purchase Order number Default value should have the option for generating Alpha numeric code automatically.
Cisco QoS policy configuration and DSCP reporting
Hello Folks, One of our community folks found an interesting behaviour in his router. Actually he defined QoS policies to treat different types of traffic in different priorities. And what exactly happening is, he is able to see the same conversation in two different queues and thus marked with two different DSCP values. When I say same conversation, I mean exactly the same source and destination IP addresses and Application. One of those is marked with EF and the another marked with AF32. However
No-user-response timeout
Rule to remind customer/user that we are waiting his/her answer with closing ticket by timeout when it is not responded
How to duplicate the same configuration that i make on Serverdesskplus to another?
I need to know how duplicate the same configuration¡ regards.
Forum Posts that end with remote session help but no answers!
Hi Everyone, hope you are all well?!?! On some forum posts, in fact, quite a lot of the ones I have looked at today, show something similar to "Could you please send us your contact information or call us at +1 925 965 6300. So that we can have a remote session to look into the issue." The problem is that there are no further posts telling us how these issues were fixed? It would be incredibly helpful if another post was put on to tell us how it was fixed or if it's going to be in a Hotfix. It would
Imposible to run script files(*.bat , *.cmd)
Hi Support, I´m Saúl Fernández for IREO in Spain. I´ve tested that it´s imposible to run a *.bat or *.cmd file with AppManager. In the image attached appear the configuration. Any idea?
incorrect lincs
Hi 2 all, when I recieve message from users I've got such link like http://support:8080/wo........ But my servicedesk server name is not "support", so this links are not opening. In servicedesk link this content variable called $RequestLink. So how can I cnahge
[7.5.0 b7513] Announcement Bug
Hi Not sure if this problem is related to me but if I make changes to an exisiting announcement, it disappears from view (as if deleted). New created announcements appear but then disappear once edited. Graham
How to record general preventative maintenance
Hi, How would I go about recording general preventative maintenance? ie. a ticket which hasn't been raised by a client. I want to track my time spent on an issue, but I don't want my client to get any notification. Any help is appreciated. Thanks. Keith.
Can't stop mail fetching O_o
Can not stop mail fetching - disable button is inactive after changing protocol to POPS (gmail) - looks like password was wrong Can not edit pop credentials because mail fetching is active Server restart doesn't help Log: [15:56:54:253]|[10-29-2009]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[19]|: MailFetchingTask instantiated. | [15:56:54:253]|[10-29-2009]|[SYSOUT]|[INFO]|[19]|: TLS_CLASS : class java.lang.Boolean| [15:56:54:253]|[10-29-2009]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[19]|:
Calendar Integration Like U2 sing "I still havent found what i am looking for"
Calendar Integration Outlook Integration Daily/Weekly/Monthly view of information Ability to determine Support Rep availability on a particular date or during a time period Shared calendar for team work Enhancements to the Reminder section Import & Export in the iCal format Ability to set reminders, follow-up tasks from every module
Hello - A linux question
Hello, I have been testin ServiceDesk Plus for some time now, and its very very good software. I have done my testing on Windows 2003 server and OS client is Windows XP. Now I am trying to test it on Suse Linux 11, and so far its ok. But i have a problem with importing Active Directory Users when i installed on linux. I have tryed to imported them like i did on Windows 2003 Server, but i got error that can not be imported from non Windows OS. I tryed to use ldap configuratio, but i get error comunication
Ports Firewall to Analyze Now
Good morning I´ve just installed ESET Smart Security 4, Can anyone tell me which ports need to open to run the option "Analyze now"? With the current settings I get this error: ERROR:No response received from workstation. Probably the workstation might be switched off or does not exist.
web page rendering problems in some Requests
Some requests, not all, affect the rendering of a page. The effect is that almost all names are highlighted as hiperlinks. You can see what i mean in the attached file.
How can i add devices at netflow analyzer?!
I can't add devices to start monitoing them & when i click scan button no devices are displayed though i have Cisco router, switches, gateways & voice gateways. What is the problem & how can i try the trial version or demo?! how can i get this application running?!
Billing Report Setup
Hi Guys I am new in the netflow so I have a question about the billing report! I have 2 private links used by different departments. Financial department want's to know how many % each department uses for each link. well, all departments are different networks, so this part is "ok" My doubts are: 1) the link is a 4M full duplex, so how to setup the based volume? the price is fixed. 2) I cannot insert the same IP Groups for 2 different reports? thank you
CHnage Request Calendar View
Hi, Can you please advise if there is a way to show the Calendar View for Change Requests to all requesters or place it up on an Intranet? Stevec
Email Signatures-PO Description BOX
Personalized signature configured in the system, should also reflect while sending the PO to the vendore from purchase module.
Internal Server Error
Hi, We have been running Opmanager without problems for many months. Today, however, we cannot log into the system with the following error: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, admin@india.adventnet.com and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the
What does the next release have in store.
Hello, I am curious, what we may expect in the next releases of SCP? What are the developers working on at this moment? I know that you do not like to "guess" when the next release will be so I want to ask instead what may we expect to be added/fixed this year(the rest of it)? Best regards, Valdi Hafdal
VMWare ESX 4i
Is Opmanager able to monitor ESXi or only ESX? Also - has anyone else had problems with the search forum function. It always returns zero results, no matter what you search for?
Support of netstream
Greetings excuse my english I Download netflow at see on the site that supports huawei devices, but when I set up my device and send the flow to NetFlow collector, that was my disappointment to see that it tells me not to recognize the type of flow, I wonder if it really supports or not this type of devices
No % of nework utilization
Hi, I installed Netflow Analizer and everything works fine except the following. In the % of the netowrk utilization it stays 0% even if I'm making a huge download... Is this the right behaviour?
Search function
Can we get a search box, so I can just type in a certain netbios name or IP address, and it will show me the stats of that one device?
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