Start ServiceDesk in background
I can`t find how to start ServiceDesk in background, to launch it i use ./bin/run.sh. I have ASP Linux in my server, 2.6.22.9-91.0.120asp. Please help me.
Report Differences
We currently am using OpManager to produce disk utilization reports for several of our servers but we have noticed a few discrepancies from report to report. I have a Top 25 Utilization report and I also run a Disk Space Available report. For one of our servers, the Utilization report shows 86% used space on the C: drive, while the Disk Space Available report is showing 90%. Why would it reporting two different numbers for the same drive?
Modification of Closed Tickets
We have a process whereby a recurring ticket is generated. The ticket requires a technician to run a report, attach the report to the ticket, then submit it for approval by a supervisor. After it's approved by the supervisor, the ticket is closed. The Problem: The closed ticket can be opened and the attached file deleted, and then a different file can be attached, all without requirement for additional approval and without adding a single entry to the History of the ticket. Thus it would be easy
Netflow and Opmanager Widgets
Is there a chance we can get Opmanager(mem util, exchange) and Netflow widgets? I hate keeping a webpage open and would rather have widgets running on the side of my desktop. Thanks,
Modifying the Content of a widget
Is it possible to modify the content of a Widget on the Dashboard e.g. it has three columns Name, Status, Type if you could edit so it only displayed Name, Status this would save space and allow more info on the screen
Allow dashboard columns to be less than 100%
Hi, when I choose 3 columns on my widget dashboard, the columns go way off the screen because it's too wide. For some reason the dashboard does not size itself to fit in the current browser window. I tried to set the columns to something like 20%, 20%, 20%, but I get an error that it must be a total of 100%. Any way we can dynamically resize the columns, so they can fit in smaller browser windows?
How to start the ManageEngine OpManager service without Client Browser
I have scheduled my Server rebooted weekly. I am wondering if there is a way to configure to start the "ManageEngine OpManager" service without Client Browser opening up. Thanks in advance. Derrick
Device template for an environment monitor device doesn't working
Hi there, I'm evaluating the OpManager 8 it is awesome. Now I'd like to monitor our Data Center Monitoring Device. It provides SNMP monitoring and it has 3 temp. sensors, a humidity sensor and a liquid sensor. Is there a way to monitor this sensors on OpManager? I have the MIB file and all the OID bellow: Poseidon family SNMP OID description ---------------------------------------------------------------------------------------- Poseidon Device Values: -------------------------------------------------------
Query on all registered requesters
Is it possible to access the table where all possible requesters are listed? A regular report on changes would be very helpful to me since I could use this to check for deleted users to cross check the user management process of disabling/deleting accounts. Another report that would be useful to me is a report that lists requesters/user per site.
How to installtion NetFlow Analyzer in Linux
Hello guys. Now i configure NetFlow Analyzer on ubuntu-9.04. How to installtion step to step configuration. Please give me configuration file
Vendor Management in ServiceDesk Plus
Is there a way that I can allow Technicians to add Vendors and Products to the Purchase Order system without them being administrators? Thanks. Regards,
BACKUP causes the whole server to freeze!
I have a major issue here, I tried to do a backup for the system and once it is excuted it run for awhile to do the back up then the whole server freezes and the system is no longer accessible , i have to hard restart the server to be online again. can you please assist on this issue urgently
Does anyone have nortel baystack 450 device template for OPManager?
LDAP Authentication Support in ServiceDesk Plus
Hi everybody, Does ServiceDesk Plus supports LDAP authentication for users? We need to use LDAP to authenticate technicians and administrators loggin in SD Plus. Thank you Regards
SMS Alerts from ServiceDesk Plus 7.5.0 Build 7509
Hello, I would like to know if it is possible to customise SMS alerts for new requests to technicians by a time period? i.e. only receive them after business hours....1700-0700hrs? And if so, how do you configure this? I am a new ServiceDesk User so excuse me if this seems like an ignorant question? I did try to search this forum for a similar topic, but no luck. Thanks.
ServiceDesk Plus arranges Due By illogically
When sorting by the Due By column in ServiceDesk Plus 7.5 the items with no due by are filed alongside those closest to breaching SLA rather than those furthest away as would be logical. For example, sorting by due would get you: - 4th October 20th October and 20th October 4th October - Clearly the logical ordering is 4th October 20th October - and - 20th October 4th October
Active Directory monitoring on non-domain controllers?
I would like to monitor Active Directory on my Exchange server, but it is not a domain controller. How do I enable the Active Directory monitoring for this server without classifying it as a DC?
Outlook Deleted Items folder control
Is there a way to purge (delete) the content of the Deleted Items folder in Outlook using DC7. If not, this would be a great feature. Thanks, NIles
Cannot Exclude patch office2007-kb960003-fullfile-x86-glb.exe
MS09-009: Description of the security update for the 2007 Microsoft Office system and for the Microsoft Office Compatibility Pack: April 14, 2009 I cannot find this patch to exclude it. PatchID : 6906 PatchName : office2007-kb960003-fullfile-x86-glb.exe BulletinID : MS09-009 MS KnowledgeBase : 960003 I excluded the Microsoft Office Compatibility Pack from patches and it still fails on my computers which makes them Highly Vulnerable. Jamie
Problem with license key office 2007
Scanned sofwares office std 2007 does not show the license key and product ID.
Deleting a software asset
When trying to delete a "scanned software" I am getting the following message: "FAILURE :Some of the software is been referred by workstations. Hence cannot delete software further." The issue is that this software is not currently attached to any machines and I would like to remove it or rename it so it isn't used. In the past it may have been associated with a machine, but the association no longer exists. Thanks.
Report video card information during scans
I see that there is minimal information with regards to the video card when scanning asset components. Is this coming in a future release or is it there now? If it is there, where may I find it? If the feature is going to be added, will it populate the monitor resolution and will it be able to detect multi-monitor modes? We are using SDP 7.5.0 Build 7508. Thank you in advance. Jason H
monitor a scheduled task
Wondering what I need to do to setup OpManager to monitor a scheduled task on a server to assure that it has run without errors. Have searched and haven't seen anything about whether or not this is even possible.
Different Setup
Hi all, it is possible to have different configuration on same installation of service desk? For example, I need different "status" for different Request Type, different Closing Rules, and so on... Thank in advance f
HTTP 500 Error in Backup and Reports
SDPlus Version 7507 Enterprise, Windows 2003 R2 For the past year I have not been able to adjust the Backup scheduling, and more recently (after the server was recovered) the reports section now produces the same errors. See attached.
307 Mail sending failed
I Can't seem to figure this out, i have SD Plus set up through exchange 07, it will send mail to local users with no problems at all, but when it send out to users with an external email address (IE: hotmail) i get that message in the logs, and if i post a response on sd to a user with an external email address, it said sending failed right away, it doesnt make sense. and sd has a domain account to use to login to the exchange to send mail.
net mask 255.255.255.255
When I add new device in OpManager by device name/IP address why I cannot choose Netmask to be all 255(255.255.255.255). The last mask that I can chose is 255.255.255.252. But, if I have loopback interface with netmask all 255 and want to add device by that address it is not possible because netmask 255.255.255.255 not exists in netmask list.
Don't reopen Request After Closed
I need that when resquest is closed the client can't reopen. the problem ocurred when the requester reply the message. Esmelin Fortunato
Feature Request: Sub-Technicians in SDPlus
We have a small number of non-IT people that occasionally deal with borderline IT 'stuff' - eg phones, MFCs. What we do now is make them a technician without a login and assign the job to them. They receive the email, respond to it and then email the resolution to us. What would be nice is for them to have the ability to add a resolution and close the job. They aren't technicians and only deal with the occasional issue - not enough to give them a login. If a limited login capability existed within
Templates for resolving a request/Templates for replying a request
Hello I find out the two new features that will be presented in SD 7.6 1) Templates for resolving a request 2) Templates for replying a request Could you please provide more details regarding these features? My Regards, Vlad
DNS Cache clear?
Is there a way to dump the dns cache and start fresh? Thanks
Problem the attached files..
have a problem, when trying to resend a mail that has other attached post office, escrtibe like new the file that I have enclosed and the new one that I wrote loses itself, so that?
Change HA Server from primary to secondary
Hi, We have Password Manager Pro running on a Linux box and we now require to move the installation to a Windows server so we can use the AD authentication. We would like to preserve the Linux installation and use this as the secondary server for HA. The only documentation I can find states that the HA role is assigned during installation, is there anyway to change the primary server once it has been installed without having to re-install? Thanks in advance. Justin
Custom Backup Database
Hi Guys, This time NFA can only backup all DB. Maybe on next version we can customize backup, for example we can only backup "Application Mapping" so we can do fresh installation and load Application Mapping that we used on the last version or last installation.. Thank you
Mac's on network
do the network scans also inventory Mac's?
language Selection not viewable
Hello, i installed service desk plus 7.5. When i serach under genreal settings in self service portal i cannot choose language selection (filed is not there) Also when i log in as normal user i cannot choose the language. Do i have to install them seperately ? Best regards Niels
Hotfix 7513 Released
Dear Users, A hotfix to build 7500 has been released. The service pack (7513) can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html The new build 7513 addresses the following issue. Issue Fixed in this ServicePack 1. SD-22797: Creating a request from self-service portal login by a requester associated to a site, request gets created with the site field as "Not in Any Site". Users using builds 7500 to 7509, 7511 (which was revoked due to problem
Editing / seeing phone number when adding request.
Service Desk Plus 7.5.0 Build 7509 When adding a request, adding the requester - We type in their name, and it correctly predicts who it is and pops up their full name in red, when we choose this, the contact number and department field stay blank even if the requester record has these details. They are non editable at this stage. Once the request is added, they are filled in. Since some requesters might have the wrong, or no contact number or department, it would be useful to be able to edit or
Admin Documentation?
Is there any? I can't seem to find any kind of install document. We are lookting to seriously purchase this product, but if I can't find any documentation.. I am going to have some serious reservations. Here are some questions I am looking to get answered: Is this installing Apache (it appears so but I would like to confirm)? Can it use IIS instead? If not then do we know of know issues installing apache and IIS sidebyside? I have to put this on a server that already has several website. I can
Can 2 copies of ServiceDesk run on the same server
Is there a way that we can run our exisiting ServiceDesk software on a server, and have another instance of ServiceDesk also running for another department on the same hardware? We currently have a MSSQL database, and I know that we will need another one for the other department. OR Is there a way to isolate the other department into it's own separate site, but have the ability to see all the requesters in the company? They would only be able to manage their own tickets, and run reports only against
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