Netflow Analizer does not display any data for a specific Device
Hi, my name is David and I am the administrator of a Network Analyzer 6 Professional Edition with Unlimited licenses. Currently I have a trouble with a Cisco 2811 router which has the next configuration on it: RT2811_CACBOGALAMOS1#sh running-config | inc flow ip flow-cache timeout active 1 ip flow-export source Loopback0 ip flow-export version 5 ip flow-export destination 172.22.227.3 9996 This device is sending flows to 172.22.227.3 using v5 Netflow. The router
Applying license when SD plus has expired.
Hi, my Service Desk Plus has expired and I have the new license file but I can,t access Service Desk to apply the next. Instructions to apply the Registered License File Note: ServiceDesk Plus server should be running, and the license file need to be applied from the ServiceDesk Plus client. 1. Save this license file in a folder and click "License" link on the top right corner of the ServiceDesk Plus client. 2. You can browse and choose this file and click "Apply" button. 3. On successfully
Purchase Order - Alert to Purchaser
Good evening everyone, Quick question for anyone who might have a process created, or knows better how ServiceDesk works. We've started working with the PO side of ServiceDesk and we're trying to figure out how ServiceDesk alerts the purchaser when an PO has been approved. Is this an automatic process? or are we going to have to manually alert someone to purchase when an PO is approved? Hoping my question is clear, ~James Murphy
AD User Management
When I try to remove / delete users from the User Management screen. It just gives me the hour glass and eventually times out or I get a not responding error. Build 6001 Premium License.
Blank Screen after Edit "Log A Ticket" Action
We used Application Manager 9003 and Service Desk 7513 in our lab and we can integrate them as a solution: When a threshold breached, AppManager will do "Log A Ticket" action and log a ticket to Service Desk. For around 1 week, everything is normal but We edit "Log A Ticket" action which we create at the begining, AppManager 9 allow us to edit under "Send an email" action (check the screenshot) We edit category, subject and we press Update Ticket, AppManager 9 show us a Blank screen like BlankScreen.jpg
Can not set a negative interger value for threshhold value field
I'm using both AppManager 8 & 9 free edition. I want to check http deface for my web site by configuring alert for "% change in Page size". When the web site's content changes, this "%value change in Page size" can be <0 or >0. But I can only set a positive interger value for it 's threshhold. How can I set a negative value threshhold?
Advice required on Sites and Departments setup
Hi, I was hoping someone can advise on the best way to setup sites and departments to represent our company model. The ICT department belong to a parent company and provide ICT services to the parent company and 3 subsidiary companies. The subsidiary companies are spread over 10 different physical offices and at present, one of those offices is also shared with the parent company. Within each company there are several departments and some of those departments have staff at several of the physical
Change Linux CLI memory count
Under Linux OpManager will look at the used memory and then display that, but this information includes the file cache which results in a value almost always in the high 90s and renders the counter useless. What OpManager needs to do is take the value of used minus the buffers and cached values to return a value of how much memory is really tied up, since file cache can be dropped instantly and thus there's no reason not to use all memory not allocated to applications for the file cache. e.g.
Reports.
Is there a way to run ad reports on certain OU. Instead of the whole tree. Thanks,
Interactive services
I get some taskbar notifications that "A program can't display a message on your desktop" This can either be an install that is not as silent as expected or a message box. How can I "Allow Interaction with Desktop" or "Deploy only when user is logged in"??
Remove category
We are having a reorganisation of some of our categories, does anybody know what happens to a request that have been logged under a category that we might decide to delete? Cheers
how can I monitor Active directory and Exchange
I have enable snmp on my domain controler. Opmanager can monitor CPU, MEMORY, AVAILABILITY ect. but it can`t monitor AD Store, LSASS, NTFRS, NETWORK, PerFormance Counter. I want to know how can I enable those monitors. I also enable snmp on my exchange server. I also can monitor the above mention monitors on my exchange server. but when I add the exchange monitor I get the status exchange service is Down. Can someon help to fix it?
Is Custom WMI supported in OpManager Enterprise yet?
For us to use the product we need to be able to add performance counters (in the same way that you would using perfmon when monitoring a Windows box.
Setting up alert by partition utilisation
Is there a way under 7205 (or later) to alert according to disk space use by partition rather than overall disk utilisation?
Locking down description field
Hello Does anyone know or is it possible to lock down the description field content so users dont edit or modify it? for eg. the below information can be modify A new employee is joining the organization. Please provide the following facilities. Date of Joining : Employee Details : Employee Name : Employee Title : Department : Location : Phone Number :
Minimum Permission requirements for running the service and also for install/updates in App Manager
We want to know the minimum Permissions required to do the follwoing: Install updates to App Manager To run the services ffor app manager We don't want to use the domain admin account - we want to create 2 accounts - one for the installas & upgrades - the other for the service to run on. Can you please assist.
Stopping health email notifications...
Does anyone know how the group monitor health email notification can be disabled, while allowing individual monitor notifications to continue to email? In other words, we are currently receiving one notification that the group health is bad, and a second notification related to the specific host monitor that is in alert mode. We want to eliminate the group monitor notification. We have looked through the documentation, and could find no clear explanation on this. Thanks, Brian
Number of Classes Loaded in Jboss
Hi, My app in in Spring,JSF,Facelets. My Jboss server in production needs to be restarted every couple of days. I assume that it is due to Memory. Is there a way to see what are the classes loaded into Jboss at a particular instance? Thanks Vinaya
Enable "Pass-through" Authentication does not work
Hello We are using SD+ build 7.5.0 Build 7512 with Firefox Mozilla 3.5.x as browser. PCs are connected to a windows domain managed by an ADS. In the SD+ Active Directory settings, both options ** Enable Active Directory Authentication ** and ** Enable "Pass-through" Authentication ** are enabled Nevertheless, a (mozilla) pop-up asking for the username and password appears. After inserting the correct credentials, the login windows of SD+ appears. According to the documentation, this should *not*
Microsoft Visual C++ Error
Debug error received: Program: C:\Adventnet\ME\ServiceDesk\jre\bin\java.exe DAMAGE: after Normal block (#54) at 0x1C591D10. [ Abort ] [ Retry ] [ Ignore] ServiceDesk works while error is on screen, but selecting any option will close the SD. I think we're a little behind too: SDP Ver 7.0.0 Build 7009
Crash when editing report
When we want to edit (change reporting period) following report we get following error : Reports by all changes -> Time spent on a change We already changed the image as mentioned, but no change. Dear user, Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com Error Trace java.lang.NullPointerException at com.adventnet.servicedesk.reports.action.ReportRequestHandler.editReport(ReportRequestHandler.java:316)
"An interface with this IP already exists for the device" error
Today we added a new UPS to our systems. We gave it an IP of 192.168.1.31, added the hostname and IP to DNS and it is working great. When we tried to add the device to Opmanager we got the following error: "An interface with this IP already exists for the device calnt19.teraint.net" This is not possible, as calnt19 has no interface with that IP. Here is the output from ifconfig /all on calnt19: Windows IP Configuration Host Name . . . . . . . . . . . . : calnt19 Primary Dns Suffix . . . .
Tech Availablity
I get jobs set on me when I am holiday even though I have marked this in the scheduled as leave how can the jobs be put for start after I arrive back from holiday as I start to get escalations while laying on the beach! bbillington@teledyne.com
Report on Link State Changes
Hello! Running EventLog Analyzer: Build Version : 6.0.0 Build Number : 6000 Service Pack : SP-6.0 Database : MYSQL Build Date : Aug_31 Today, I was in need to observe Link State Changes on a selected Cisco Catalyst 2950 switch throughout different Time Ranges. As expected, the totalled occurence of this event changed proportionally to the time range: 3 months back => 7486 occurences 2 months back => 5045 occurences 1 months back => 2487 occurences However, the detailed
Tech Availablity Report
Hello, Is there a way to produce a report or export the Tech Availablity chart? As we would like to publish our technicians availablity on our local intranet site. Thanks in advance Mark.
netflow linux xhost problem
I have installed netflow analyzer 4010 in redhat linux and write a script in /etc/init.d and want to start the product automatically. But I found that I can display and show DISPLAY error. and I also add the two line in my script: export DISPLAY=localhost:0.0 xhost + But it has any result.I can only start the software in my linux console. Please tell me how to solve it and start the software include xhost enable. Frank
How to manually add one software to several computers at the same time?
Hello. I need to add manually the same software on several computers. This is necessary for that i manage the license windows server CAL. I add 196 individual licenses in software license and need alocate this licenses for each computer. One computer each time, worked, but i would to do all the same time. Obs: the software "Windows Server Device CAL" is already in tables softwareinfo, softwarelist and softwarelicenses. Tanks
File attachment not working
I am using AdventNet ManageEngine SupportCenter Plus 7.0.0 and recently found out account users are not able to upload files as an attachment in the request they are submitting. When i click on attach file, it pops up new window for file attachment, by selecting file and clicking upload, it does not do anything. Can not figure out what the problem is. Any help in this regard is appreciated.
Why can't I select business hours in Availability report
We added 3 types of Business hours in the Application Manager Server settings. When I select the availbility from a monitor for the last 7 days (or other time frame) I can see the Availability Report for that monitor. When I select for example the response time for that same monitor I get the response time report for that report. But in that report I've the option to select the Business Hours. I need this option also in the availbility report because we have to report the availability in different
Exception occured while enumerationg Organizational Units
After upgrading to hotfix 7508 from 7506 I am unable to 'Fetch OU's from AD again' I have read an article on here about running the following but this didn't work? Please advise delete from adousrelationinfo & delete from adorganizationalunits Kind Regards
Creating a report to find out what software is installed on a certain workstation in SD
Is there any way to create a report to show what software is installed on a specific or group of workstations in servicedesk? Thanks Alex
Database Management
I've noticed that the MySQL database on the server that runs ADMP is close to 38 GB...this is on a server with 50GB of total disk space. I've attempted to see if there are any quick fixes on the various MySQL sites I've been to, but they go into way more detail than I have time to pore through. Is there some sort of batch file or script I can use to shrink this database down to a more managable size? Thanks.
New query Report
Hi there, How to create a new Workstation query report? regards, Evo
Any Way Blocking Guest from Server Diagnostics?
Any way to block a guest login from seeing server diagnostics? From Settings I would like to prevent a guest login from seeing the Server Diagnostics page.
Slow response.
After moving to version 7007 from 7003 the response is extremely slow.
Merging two requests ID while replying to the new one.
Merging two requests ID while replying to the new one cause the reply to go in the hyperspace... e.g. req ID#1 req ID#2 I open a reply window to req ID#2 before to send the reply I merge ID#1 with ID#2. The reply is correctly sent but it doesn't appear in the communications view. I assume because the reply is associated to a request (ID#2) that doesn't exist anymore and not updated to the new one (ID#1). It is not a blocking bug because we don't use to do this normally but something that can be
Conversations
When a ticket is created it sends me an email saying the ticket has been created. When a ticket is assigned it sends another email to me. If I respond to that "asssigned" email and include the Requestor's email it will log my response in ServiceDesk Plus in the Conversations area of the ticket. If the Requestor responds it does not put that in the Conversation. I have the system set up to automatically create a ticket when emailed so when the Requestor does a Reply To All it creates a new ticket.
Netflow sceduled backup issues.
Hi I am struggling to create a unattended scheduled backup up. I am planning to do the following in a batch file running as a scheduled task. a) Run shutdown.bat b) Robocopy the entire adventnet directory to a different location c) run run.bat Shutdown.bat stops with a pause, i can see from the batch file that it supports arguments and that %2 is for the pause. But i can not find the correct arguments for %1 and %2 so that it will run silently. Run.bat Starts Netflow and stops while active, thus
Problem with DateToLong function
When trying to use the DATETOLONG function in a 6 month KPI report (Query pasted below) I receive the following error message: java.lang.Exception: Syntax error : function LONGTODATE not closed properly! at com.adventnet.servicedesk.reports.utils.ReportUtil.parseDateCriteriaColumns(ReportUtil.java:2064) at ... Which is odd as the query doesn't use the LONGTODATE function. Query: SELECT COUNT(wo.WORKORDERID) 'Total',(SELECT COUNT(wo.WORKORDERID) FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON
SQL question - report the relationships
Hello I need a list of the relations between my assets.The want to know, which PC has a relationship to what display, which printer is connected to the PC and who is the user of the PC. In fact, I want to have a part of the information which is shown in the Relationship tab of a workstation but in list form for every PC (asset of type workstation) in my inventory. (the red zones in the attached screenshot) The list should show following fields Asset-name of type PC;component-name of type display;asset-name
Next Page