Resource state question
Hello I have a question concerning the Resource State When setting Resource State for an asset 'in use' , you can assign the asset to a user and/or a department. I want to create another resource state like 'reserved' or 'in desktop dept' and it must be possible to assign the asset in this new state to a user and/or a department. Until now, I have no possibility to assign an asset to a user if the state is different to 'in use' How could I configure this? Thanks for any idea.Best regards, Marc Ludwig
SDP 75xx / 12 / 13 buggy ? AD import problems,running in user context?, cant delete technicians, *sigh*
Hello, i've been trying to get some features to work without succes... i then decided to update to the latest versions, starting with 7512. Before the update i used version 7509 and with that version AD import hang. I then decided to update to 7512 since that version fixed some AD import issues. After the update the feature still didn't work, i clicked import users then i get the import window and it tells me its numbering organisational units in the domain and does this for eternity... Then
Create mailbox & Exchange 2007
Hi, When trying to create a mailbox enabled user it says to install the Exchange 2007 Management Console (EMC), but it doesn't say whether it should be installed on the AD Manager server or the client computer. Which is it? /mikkel
ManageEngine DeviceExpert 5.4 Released
Hi, We are glad to announce the release of DeviceExpert 5.4. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of DeviceExpert Build 5400 New Features / Enhancements Configuration Changes PDF Report has been enhanced to provide information about the authorized and unauthorized changes For discovering SNMP-enabled devices, DeviceExpert requires the SysObject ID of the devices. For certain devices, discovery alone is not supported
EventLog Analyzer 6 - Database filters don't works
EventLog Analyzer 6 - Database filters don't works Hi, I am testing the free version for EventLog v.6 after migrating trial version v5. The problem is that Database filters don’t works for router host (syslog type). I mean, all events are been recorded in the database, so the database is too big for my purposes. Is it a bug in the program?. The filter is “Drop the Logs containing : m=82,m=14 Match Any Match All”, and filter by “local 0, emergency, alert, critical and error”, but
PMP Same PW
Hi, This is an example. We have 10 computer and on all of them Administrator pw is 'Admin123.' Is possible to change pw for one system and that will replicate to all others? if yes, how do we do that. -devin
Unassigned Ports - Unable to view real port numbers
How will I be able to run / view a report showing all protocol/port numbers. For some reason, it shows up just "Unassigned protocol" group but not the actual port numbers.
Multiple SMTP Servers
We're in the process of upgrading our Exchange server and have some people testing the new server. Is it possible to configure the "SMTP Server Details" to include two Mail servers so all notifications are sent to both. If so, what is the syntax I should be using for the server name field? I'm trying to do this through Admin > Mail Server Setting > Server Name Thanks,
Script for nightly backup.
Is there a canned script or has anyone written one that will shutdown the DB, backup configs and DB and then restart Opmanager?
Understanding how SDP fits together
I'm putting together a new queue for a non-IT part of our company. The issue I'm facing is that I really need a document which shows me how the elements of SDP fit together, for example how do sites and groups and technicians all relate to one another? When I put in a cost against a vendor for a product how does that relate to the cost put against the asset for the product? Is there anywhere which documents how these different areas work together?
Moving Request/Problems/Changes to new database
I need any help with moving all open Requests/Problems/Changes to a new database. Recently created a new Servicedesk system and database, that I would like to roll out in place of our current older version. I was wondering if there is any quick ways to move this data over, I only want to pull data from a month back and if further, only open Requests/Problems/Changes. Is there a way other than doing this through a SQL Server Management Software ? I was particularly wondering if I were to go into
Disable Syslog?
Hi everyone, We're using the latest Op Manager 8.0 and hotfix. I was wondering if there was a way to disable the built in Syslog server. We'd like to use another one instead of Op Managers, but keep the rest of Op Manager running. Any thoughts? Thanks! Eric
Sending Notification Failed
I have Support Center Plus setup to send email with a user that is identical (permissions, etc) to the one that I have setup in Service Desk Plus to send mail. In Service Desk Plus I can reply and forward requests to email addresses within our domain and external addresses with no issue. In Support Center Plus I can only send to internal email addresses. Attempting to send to external addresses results in a "Sending Notification Failed" error. Any ideas?
Groups are not editable anymore
I'm not able to edit groups (groups for default settings) anymore - when i click an existing group, nothing happens.... SD 7.5.0 build 7500 Tomas
AD records failing to import
Of 795 AD records 203 are failing to import, but I don't know where the logs are stored which will tell me why they're failing so I can fix the problem.
How to log in using a non-domain account?
I created a technician in ServiceDesk who doesn't exist in Active Directory, however if I enter the credentials for this account the domain box changes to "Domain not found" and attempting to logon with the account results in an "undefined error". Is logging on using an internal account possible after setting up domain syncing?
Customizing device snapshot
Hi, I have created some custom device types for our own hardware that is SNMP capable. Is it possible to customize the device snapshot page to display status information from SNMP query? E.g. a dialtype that will display text? I see that a similar feature is available for the UPS device category. Br Terje N.
Where to provide username/password to monitor WebSphere MQ
Where can I provide an username/password to monitor a WebSphere MQ Manager? Our MQ Managers are recently secured to avoid others from browsing the queue's without authentication. Best regards, Marcel van den Brink
[NFA Addon] - Integrated Netflow analysis ?
Hi, we recently bought NFA addon for Opmanager, and I was looking for the Data in OpManager... I didnt find any except the Dashboard, and the jumpto link. The data is collected correctly, the dashboard is working fine and everything seem fine when I get the NFA UI, however, on the opmanager website, a view shows (http://www.manageengine.com/products/opmanager/images/simplified-bandwidth-monitoring.png linked from http://www.manageengine.com/products/opmanager/network-traffic-analysis.html ) that
Integration with Eclipse Mylyn
Are you planning to integrate SupportCenter ticket management with Eclipse Mylyn? It would be very useful for developers to have a view of their open tickets from within the same IDE that they use for their daily work. For the present moment, developers have a unified view of: - tasks - bugs (resolution pending) They are missing: - support cases Once this is acomplished, developers can schedule their daily work from a "home page" in Eclipse.
Opmanager performace Slow
Hi , Many time my OpManager web console responds very slow , it mostly happens when I click to fetch some report from opManager . Moreover , My sqlservr.exe is consuming 1.657 GB of Memory & java.exe is consuming 1.078 GB of memory . still I am having 83% memory utilization & 17% free.
HP ProLiant BL460c G1 MIBS
Hello, I would like to monitor the status of ProLiant BL460c G1 physical disks but I can't find the right OID. I found the right one for DL380 servers: .1.3.6.1.4.1.232.3.2.5.1.1.6 but it doesn't work for BL460c servers. Which OID should I use and in which MIB can I find it? Many thanks, Simona
All servers on the domain detected as desktops
We are currently re-evauating OP manager 8022, and when we scan a domain it finds devices, but it would not detect them as windows/linux/esx servers. The devices are detected as desktop, and the template is set to be server.. We scan ESX, linux and windows and are showing up under MAPS>Desktops. So the OS is detected properly for windows , but the category is wrong. For ESX its not detecting them, so we have to switch then manually. sucks...
Monitoring ifInErrors/ifOutErrors on switchports
I want to query the ifInErrors and ifOutErrors on the switchports of my switch, so I can get a quick overview of where errors are being generated so I can detect it at a glance, because in my network, it most often indicates duplex mismatches. So the OID I want to query for this particular device is: 1.3.6.1.2.1.2.2.1.14.x ifInErrors 1.3.6.1.2.1.2.2.1.20.x ifOutErrors Where x denotes the interface number. I don't think there's a predefined Cisco monitor for this, so I tried defining it as a custom
Different sites - seperated but not
We have two different departments that will use the same Servicedesk Plus application. I need to separate them somehow but they still need to be able to submit requests to each other. siteA will be able to view and add requests to whatever site. (works at the moment) siteB will be able to view edit and whatever at their site BUT need to be able to submit and view requests made by them in siteA (can only submit and view in their own site at the moment) Later on we will have siteC and so on.. Thing
Update is failed
hi, I was going to upgrade from 7500.09.0 to 7500.12.0 with the updatemanager procedure. Before begin the installation show me a wrong message, and automatically begin the uninstall procedure. Now when I try to start the application see this message: “Database creation failed. Stop the server”. I try to use restoredata, but don’t run. Can you help me!
Time Difference
Hi, I have installed OpManager Build 8022 on Windows Server 2008. Everything except Time difference is working fine. OpManager is 11 Hours behind from my system time. can anyone help me out ? Thnx Afeer
MIB Installation.
Hi, This is Sandeep Saini from Spice digital.in I was adding the Fortigate firewall's MIB to application manager. But it's asking every time for supporting MIB's. Can I get(download) standard supportive MIB's from any site? There should be supportive MIB section on manage-engine site. Please help if somebody have these MIBS. Regards, Sandeep Saini
Device Info - Installed Software Not working
Hi, The function to display a report with the installed software on the server doesn't work just comes up empty. Any help getting this to work would be great help. Regards Kyle
OpManager & WMI Faillures
Hi, We have a number of servers where WMI consitently fails the credentials test. Most recently with a Windows Server 2008 box, but we have seen it happen to a few Server 2003 boxes as well. We have several other servers that do not fail this WMI check so a bit at a loss as they are all configured in the same manor. Any thoughts or ideas?
Avaya - Response time ?
Hello, we have OpManager 8022 and monitoring few Avaya servers. But, response time in URL and Dashboards is not the same ... ? And Availability is 0 % ? Best regards, Z
Blank page after login
Hello there, When I log on to ADManager Plus with de default loginname and password I can't see anything. The page will be blank, even after a refresh of Internet Explorer 7 or a reboot. Does anyone know the solution for this problem? Many thanks!
How can I remove default views
In my organization and requestment, we don't need too much default views, like My Open Requests, Open Requests........etc. Can I remove these default views?
Billing Plans - Edit Desrciptions
Hi, we miss the opportunity to edit the description of a billing plan once it is created. We definitly need the possibility to edit the descripton. Do you have an idea when this will be implemented in Netflow Analyzer ? Or maybe you can send us a fix or patch for enabling this ? Regards Florian
Hotfix 7512 Released
Dear Users, A hotfix to build 7500 has been released. The service pack (7512) can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html The new build 7512 addresses the following issues. Enhancements SDF-21920: Support for SMTPS outgoing mails in ServiceDesk Plus. Issues Fixed in this ServicePack SD-21509: Based on the confirmation from the user who performs the change in template for a request, all the field values (except Subject and Description)
VPN users
Hello, I have installed Firewall Analyzer build 4033 to monitor Netscreen 208 firewalls. The first thing I have noticed is that all ipsec VPN users are showing as unknown however in the syslog the user name shows correctly. I am using WebTrends to log the firewall activity as the syslog did not work. Regards, Ramzi
Accidently run ChangeDBServer
Hi All, I have accidently run the ChangeDBServer and click on Save button now my server is not working. Anybody can help me on this issue. How to bring the server back to normal Thanks & Regards, Kashan Khalid
Time an hour out no matter what i do!
Hi Support, I have version 7505 and have realised that the time on calls coming in is an hour behind. I have been into the Default Date and Time settings and this shows the correct time. When I look in the top right of my screen it shows the time as an hour slow. I have checked the settings on the Windows Server and this all looks ok. If the real time shows as 10am the system will show 9am. If, however I then change this in my Preferences to +1 for the hour the system shows 11am! If I change it
Can OpManager 7 (7105) make a network topology discovery ?
Dear support team I'm using OpManager 7 (7105). I found that Network Discovery can only discover devices, but cannot find the topology, how can i discover the topology ? Greetings.
changing the auto reply address for ServiceDesk Plus
Can you switch the reply address to a new servicedesk email account that would populate a new database from old requests in a previous database ?
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