What is the easiest way to monitor the environment Temperature in the serverrom
Hi, I would like to monitor the temperature in the serverrom. I guess the easiest way ist to monitor the node of the APC UPS. But in the template i can't find this monitor, so i added a new monitor with an apc mib. How? Adminpage -> Device templates -> going to "apc ups" and then click on "add monitors". I loaded the apcpower.mib und found an entry called environmenttemperature (SystemIOD .1.3.6.1.4.1.318.1.1.2.1.1.0), set the threshold and finished. But now i don't get any data. SNMP Cridential
where does a person who is new to the finer points of computing go for knowledge?
Being new to the inner workings behind the scenes of my computer,I find myself in a state of question as to what to do,and how to do it.I have installed the program,yet I cannot figure out how to change web server script.I have checked other programs and really don't want to bring a whole lot of programs into the system due to space.The op manage engine addresses the needs that I have and yet offers the versatility of expansion in house.I am in limbo due to this problem,you can e-mail me at laye@sccoast.net
Hot Fix 7508 released
Dear Customers, Hot Fix 7508 released today.Please download it from the following link http://www.manageengine.com/products/support-center/service-packs.html Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice Regards, Arun SupportCenter Plus
novice needing help
I am new to the inner workings of a computer,I was looking to get control of my previously used system.I began checking various management programs as I was not that accepting of the OS windows vista.My problem is simply:how do I change web servers,when I engage the program I get a response that op manager server is already running using webserver port 80..,the only thing I could find was firefox was on 80.Please help.
Default changes when logging a call..
Is it possible when the agent is logging call, for fields to be filled in automatically... As in I log in and when I fill in case, the site, the group and anything else which would be useful to have filled in is completed..
False Alerts
All, How do I keep from receiving the following Alert: Message: sysUpTime.0: 16 days, 9 hours, 0 minutes, 8 seconds. , snmpTrapOID.0: .1.3.6.1.6.3.1.1.5.3 , ifIndex.24: 24 , ifAdminStatus.24: up , ifOperStatus.24: down , .1.3.6.1.4.1.674.10895.3019 Charleston Dell Switch Ethernet Switch Device: 192.168.113.195 - Charleston Dell Switch Category: Switch Error Condition: Critical Generated at: Oct 27,2009 07:36:13 AM I have already unmanaged the ports I do not want to manage and have also remove
Combating Cyber Security Threats - Advisory
Hi, Of late, cyber-criminal activities across the globe have assumed such grave proportions that all enterprises - big and small, are exposed to security breaches and identity thefts of various kinds. Many sabotage were found to have been caused by the insiders of the enterprises - either disgruntled staff or greedy techies or sacked employees. Lack of well-defined internal controls and access restrictions generally pave the way for security incidents. Particularly, as stolen identities seem to have
$SolutionLink in the notification e-mail is incorrect
I am testing the SDP 7.5.0 build 7.1.4. I found out the $SolutionLink show incorrect embedded URL link. Please refer to the attached screenshot. The text shows in the mail is correct, but when user click on the link, it cannot redirect user to correct solution, because http://hostname is added twice in the embedded link.
SMS Modem Hang
Dear All, I Manage Registered OPManager with SMS notification via modem, why OPManager sometimes don't send notification via modem, it seems modem hangs.. So I must reconnect modem and unplug& plug the modem then restarting Opmanager to make modem working again...Why should i do to make modem working properly My OPmanager version : 7201 My Modem Type :WavecommModem Model : Multiband900E1800
apparent bugs in Request Template feature
I created a Request Template. When I create a request by selecting the template from the New Request drop-down in ServiceDesk, the default Group specified in the template is selected automatically, but when I click "Add request," it reverts to "-- Select Group --", and I have to re-select it before I can add the request. When I create a request using the SDP API, I have a different problem. The Group is set as per the template, but the default Subject specified in the template is ignored, so the
I cannot get the SD+ to be seen from the outside world
how do I force sd+ to act as a normal site? I have created a virtual site and set it to forward to sd+:8080 but I still cannot get it to work. please help
Tech gets HTTP 500 error when applying custom filter
Build 7507. Everytime a certain tech attempts to bulid a custom filter in Request view, he gets an Apache HTTP 500 error. Simple to complex filter, same result. Others do not experience the issue. Any help?
How do you create a Custom Report to show what Requests come in between 8 - 9 a.m.
Hello, I'm trying to create a Custom Report to show how many calls we receive during specific time periods of the day. For example: How many calls we receive: From 8-9 a.m. From 9-10 a.m. From 11-12 noon, etc. I'm also trying to group it by Category to know what type of calls come in during those times. Are they all password resets, or logon failures, etc. I can only seem to create a report to show how many calls per DAY we receive but I need to know the times these calls are coming in. I've had
Remote Control and ActiveX issue with IE 8
I keep getting the block from IE 8 when I try to View Desktop when using the ActiveX option. I followed the suggustions on configuring IE, but it does change this behavior. I want to test this instead of using the Java option which I find very slow. Please advise, Nile
Checking for degraded Version in Operating system and Softwares
Desktop Central should also inform us about degraded softwares or Operating system in Software License compliance report. Basically, it should be able to identify whether the license is owned for the same version or it is used as degraded version for what they have purchased. -Madhu + 91 9989144194 Hyderabad
Trouble connecting agent with server using WAN agent
Hello all, I am trying to use a WAN agent to manage a server at a remote site. I specified the WAN IP address for the DC server. However, it does not connect to the DC server, and the agent status is listed as still needing to be installed. Does anyone have any ideas on things I should check to troubleshoot this problem? I would appreciate any advice that anyone can give. Thanks.
Remote office as alternative to Hamachi?
Hello, I am using Desktop Central to administer the servers of clients of the company I work for. Previously, we used Hamachi to (as I understand it) generate a VPN in which all the servers were on the VPN. I was wondering if there is a way to administer these servers without using Hamachi. I am reading in the documentation, and it seems that setting the servers up as remote offices might be the answer. Is this correct? What are the advantages and disadvantages of doing this? I would appreciate
How to Monitor SNMP and DNS Service by Opmanager ?
I have Monitor Servers SNMP and DNS Service by Opmanager . My SNMP , DNS ,HTTP , NFS Servers Service is START. but when i add SNMP , DNS , HTTP , NFS , Oracle service to Service moritors Tab of Opmanager for monitor this services, HTTP , NFS , Oracle Services status are ok. Why The Opmanager show Alert SNMP Service is Done and DNS Service is Done ???
MSSQL Monitoring and MSSQL 2005
Hi guys, I'm not sure if I'm missing some documentation, but is the MSSQL Monitoring Add-On able to monitor SQL Server 2005? According to many sites on the internet the SNMP capability was removed from this version. I have tried to monitor my SQL instances, with no luck. Thanks in advance, Jose.
After changing time to DST, wrong time appears on graphics and reports.
The Windows Time has been changed to DST (1+ hour), both Application Server and Database server, but the OpManager is still showing the previous time. Could you help me, please? regards, Gabriel
Message: sysUpTime.0: 16 days, 9 hours, 0 minutes, 8 seconds. , snmpTrapOID.0: .1.3.6.1.6.3.1.1.5.3 , ifIndex.24: 24 , ifAdminStatus.24: up , ifOperStatus.24: down ,
All, How do I keep from receiving the following Alert: Message: sysUpTime.0: 16 days, 9 hours, 0 minutes, 8 seconds. , snmpTrapOID.0: .1.3.6.1.6.3.1.1.5.3 , ifIndex.24: 24 , ifAdminStatus.24: up , ifOperStatus.24: down , .1.3.6.1.4.1.674.10895.3019 Charleston Dell Switch Ethernet Switch Device: 192.168.113.195 - Charleston Dell Switch Category: Switch Error Condition: Critical Generated at: Oct 27,2009 07:36:13 AM I have already unmanaged the ports I do not want to manage and have also remove them
URGENT: SNMP credentials stopped working
Hi, I've just noticed that all my servers stopped showing SNMP CPU and memory values. WMI is still working. I've already checked: the credentials are correct SNMP is running SNMP requests are accepted from opManager server restart of SNMP service on device doesn't help restart of opManager server doesn't help reading an SNMP-value(sysuptime) from opManager mibbrowser times out reading the same SNMP-value from another SNMP-Testprogram on the same server returns a correct value The only configuration
Error input string : unlimited
After applying the license.xml file for unlimited users and domains, i get the following error - Input string error:unlimited
Does OpManager Enterprise Edition support Syslog monitoring?
HI All, Just wanted to know if OpManager Enterprise Edition supports Syslog monitoring? If so, what are the steps that need to configure on routers and on OpManager EE? Thanks, Kris
Cisco Router temparature
how to monitor the Temparature of devices.
Fan Failure in Switch
Hi, We had an embarrassing problem earlier today where a Cisco 3550 switch failed because of a fan failure. Unfortuntately Opmanager did not alert for this failure, is there anything we should do could have done to make sure we get alerted for thes type of failures in the future ?. Regards Scott
Make Announcement when piority is Urgent or Critical
Hello, Is it possible that the SD+ ITIL system automaticly makes an announcement if an incident has a priority "Urgent" of "Critical". In our case Urgent or Critical incidents indicates that more then one employee or a total process in involved. In that case we can inform everyone at ones with an announcement. I tried it with business rules but its not possible. Thanks Richard
More options in schedule
Hello, Is it possible that you create more options to schedule a preventive maintenance. Example, every first monday of a month starting from <date> ? Thanks, Richard
How to attach a group of assets (PCs) to a business service?
Hello How can I attach a group of PCs (like the PCs of a department f.i.) to a business service without having to create this relationship one by one by clicking the workstation --> relationship --> add relationship. Is it possible to select a group of workstations and assign the business service relationship for the selected workstations in the same way that you can assign them to a department. (cf. screenshot) Thanks Best regards, Marc
AS/400 log analysis
I have added an AS/400 host Green checkmark indicates all is OK However, no data seems to be collected Plaese advise
ADManager has crashed on my twice
ADManager Plus has crashed on me twice therefore I would like to know if there is a way I can back up my customized reports without having to create them again in the event of another crash?
User Login Hours Attribute
Hi I am evaluating this product at the moment. A requirement for us is to be able to report on a users login hours attribute (at the very least whether the "Login Denied" radio button has been checked in AD). Adding the LDAP attribute loginHours does not work and actually causes the report to fail. Is the above achievable? Gary
Error Code : 8007202f AD selfservice plus
I am the admin of our network and trying ADselfservice plus when trying to change the password we get: A constraint violation occurred. - Error Code : 8007202f [Close] i know the password that i am trying to change is within requirments of Microsoft AD for i can use it there(and yes not a repeat password) please drop some ideas on how to resolve the issue thanks Dan R
Archvied Logs (Bulk Import)
Anyway to import my archived log files in one bulk rather than importing 1 file at a time?
Assign Mutliple Requests to One Group
Good Morning everyone, My question is fairly simple, and I'm pretty sure there is no way to do this at the moment: Is there a way to assign multiple requests to one group all at once? On the main request page, I can see that you're able to assign multiple requests to one Technician, but to change the Group it's associated with, you need to go into each individual request. Is this possible now? And if not, will it be possible soon? ~James Murphy
ServiceDesk API
FYI anyone else trying to use this,I had to add the following as a row in the sample new request form before submit would work: <tr class="evenRow" valign="top"> <td>DOMAIN_NAME</td> <td>:</td> <td><input type="text" class="txt" NAME="DOMAIN_NAME" value="" style="width:200px;" /></td> </tr> Also, I had to change the FORM ACTION URL from http to https.
Create report for an installed software on Servers devices.
Is there a way to generate a custom report that shows all Windows Servers which has an specific software installed? E.g: I want to know which servers has the Security Update for Windows Server 2003 (KB958644) . Is it possible to do into OpManager? Thanks in advance! Regards, Gabriel Guimaraes
Couple of queries -
I'm currently testing out support center app - Have a few queries. I need to allow engineers to open cases, and add time entries of their work description. But no case closing or deleting capabilities for them. This should be done only by the case manager \ helpdesk agent on recieval of customer confirmation. How can I achieve this - currently if i give view & add capability - the engineer cannot add time entry, if I give edit capability the engineer can ass time entry but can also close the case.
Why my reported problem is deleted now?
http://forums.manageengine.com/#Topic/49000003686131 This was the URL for my problem, one of the support guy named "Arun" also asked me some counter questions and i was expecting some support guy's response and now all of a sudden my reported problem disappeared from the forum. Why is that?
Traffic not shown on Fortigate 50B and 60B
Hi there, i have 17 Fortigates but only could see the traffic of two of them. The Security Statistics are correct, but the traffic told me that: No data received for the selected time period Any Idea of what is the problem?? Thanks
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