problem in AdventNet ManageEngine Service Desk Plus:
hi, help me? I have a problem, any person speak spanish? this is my problem in AdventNet ManageEngine Service Desk Plus: problems receiving messages to incidents and their nesting, is a circle and no load someone knows something about?
Displaying Requesters Requests
Can someone advise the quickest way of displaying open requests for one requester. As the only way I can find is by going to 'Admin \Requesters \ Selecting a requester \ View Requests' which is not only long winded but requires admin access. Thanks, Ian
Error: State buffer or Stats-data files age limit exceeded.
OpManager EE support, My central server is filling up with these errors. Can you explain what this means and how to fix it? When I click on the "Central Data Folder Status" link, I get this error: "Status Message Unable to find the object : Data_State_Central". Source Central Data Folder Status Severity Critical Critical Oct 14,2009 09:34:52 AM State buffer or Stats-data files age limit exceeded. Current Age : 404 hrs 32 mins. Thresold value : 1 hrs Critical Oct 14,2009 07:34:51 AM State buffer or
No change data in global view
Hello, I do'nt see any data about changes in the global view. We currently have 29 changes in the list, but nothing is visual in the global view. What could be the problem ? Thanks Richard
How do you enable Partition Details of the Device (%) monitor in a Domain Controller?
It is simple and straight forward to do in a standard file server, but how does one do this in a domain controller? Thank you so much for you assistance.
Tabs Problems and Changes
Hi all, We experience the following issue. We have installed SD+ but every time we click on the tab Problems or Changes it comes up with an error message. Exception occurred when executing post invoke script loadTip() Msg : Class not registered Already spoken to the support guys but they think it's something with DLLs etc Anybody had this issue before?? Thanks in advance! Michel
chaning the colors of service down, server down etc etc
Hi, i want the color to be switched to red on servers ONLY if they are not responding For example, if a service is down or a treshold violated i only want it to be orange! how can i do this?
AIX process monitoring
Is there any way I can have my service monitor tab display the process path and argument instead of just the process name? I would also like my email alerts to display this information as well.
Wath is difference Between HOSTRESOURCE MIB and UCD SNMP MIB ?
wath is difference Between this items ? Monitors the CPU Utilization based on HOSTRESOURCE MIB Monitors the CPU Utilization based on UCD SNMP MIB
A lot of exception occur while using MSSQL
I'm using MS SQLServer 2005 (SP3, English) as my db. Problem is I can't see any status while monitoring my Active Directory (Domain Controller), all status and monitor give me "NA", but it can monitor its health, of course, health is OK. I try to find where the problem is, while seeing stderr.txt under logs folder, it shows A LOT OF exceptions such as Nms.store.NmsStorageException: Invalid object name 'AM_Script_Numeric_Data_10000011' java.sql.SQLException: Invalid object name 'AM_CAM_COLUMNAR_DATA_10000011'
I'm not sure if unicode supported?
Dear all, I'm in the trial for OpManager (8024) and AppManager (9005) now. Although I can use English in my working environment, my officemates can't. Hence I need to set most of our name of devices using Traditional Chinese, that's the DISASTER... While I set the name of device to Chinese words, it displayed in the "Snapshot" screen correctly, but while I change to Dashboard, the name displayed "????", yah, how many Chinese words I used, it will sow the same times of "?" character. Besides, while
Reports with IP address and username
Hi Team, I want the query for the following information: System IP Address Username Computer Name Domain Thanks and Regards, Vinay
Suppressing multiple traps
Hi! My problem is as followed: One device sends multiple traps (always the same) every minute. This device is configured in OpManager that incoming traps are forwarded as a SMS. Now each minute comes up a SMS with the same message. Is it possible that OpManager only sends the first trap an suppresses the following ones if they contain the same message? I am using OpManager 8024. Kind regards, Mok
Qos
Hi, I have neflow analyzer which is working perfectly, however im not sure with Qos reporting cause all my traffic just sits in default. not sure if this is normal..
Hi, How do I setup Qos on netflow? I have Nbar and CbQos working Qos only say default with all the traffic inside..
Time Spent report from Changes worklog
Is it possible to extract a Time Spent report from Changes worklog, just like from the Requests? Thanks, -Rodrigo
Terribly huge stderr.txt in appmanager
I have tested your AppManager for a while, it seems run well. But I found it sometimes can't collect monitors of Active Directory, I try to search the cause of this problem. The stderr.txt in the "logs" folder which I found it increases its size while the monitor of AD running, the most exception is: 23 Oct 2009 21:34:21:130 java.lang.NumberFormatException: For input string: "-" 23 Oct 2009 21:34:21:130 at sun.misc.FloatingDecimal.readJavaFormatString(Unknown Source) 23 Oct 2009 21:34:21:130
Adding additional wan links to a existing Wan RTT monitor
Hi. Is there a way to add additional ip addresses to a configured WAN Rtt monitor in OpManager?. I have a working monitor with a business view, customised map, etc and I'd like to add a couple of wan endpoints to monitor, but I don't see any option to edit the monitor, only to add a new one. I could re-create the monitor with the updated links but I want to avoid that if it's possible because I already have a lot of data collected by that monitor and i don't want to lose it only for two wan links.
Showing remaining contract hours on customer portal
We've setup some contracts and have the system nicely calculating hours remaining against the contracts in the admin view. Can we: a) Allow the client to see their used and remaining hours in the portal and b) Alert them when they have only a few or zero hours left or their contract is nearing an end?
Monitoring mapped drives with OpManager
We have OpManager and Central Log Server in our shop. I'm trying to monitor a windows box to ensure a mapped drive is active and not disconnected. Does anyone have a solution?
Change the default background color
Hi, I am using SupportCenter Plus and I would like to change the default background color (blue) to another color. Thank you in advance.
Free SNMP MibBrowser from ManageEngine
We take immense pleasure in announcing the release of ManageEngine MIBBrowser Free Tool. SNMP MibBrowser which comes to you absolutely free of cost. Please see the list of features MibBrowser Support for SNMPv1, SNMPv2c, and SNMPv3. SNMPv3 security as defined in USM and VACM. Support for Traps and INFORMS. at V2 Level MibBrowser supports CFB-AES-128 along with CBC-DES privprotocol. Alert the Operator/Administrator about the status of the device through e-mail. MIB definitions as in SMIv1 and SMIv2
Can I schedule a compliance check by policy instead of the device?
I would like to schedule a policy check by the policy and not the device. We have several routers that need an ACL for a certain device. I was thinking we could have a policy check for this ACL. We have placed all these routers in a certain group called "voice routers". These routers are also in other groups with the routers that are in the same building so they have to be compliant with the rest of the building. When we schedule a compliance check we get two reports, one for the policy of
Receiving "Updates failed"
Hi! I try to set an IP address at one device which only shows 0.0.0.0 If I try to set it I am only reveiving a javascript error message "Updates failed". If I click on "Ping device" I am reveiving the right IP address but I can't fill the right value into the IP address field so it generates an error that the device isn't available. I don't want to delete the device and readd it because there are a lot of values collected which I don't want to loose. I am using OpManager 8024. Hope you can help me
View opmanager DB
How can i view the Opmanager DB? I tried the mysql -u root...........command but with no success. I would like to access the DB using MySql Administrator. grt
forward mailconversation to 'Problem' via ## ##
Hi, Today it's possible to forward a mail from your own mailbox to a Request in SD using the ##requestnumber## in the subject of the mail. As a result the forwarded mail is added in the mailconversation overview. I wonder if this '##-mailforwarding-feature' is possible as well with 'Problems' ? If not, is this an idea for a future release? Kind regards, Tomas
Customizing the website title
Hi, Is it possible to change the title of the ADSelfService website from 'ManageEngine - ADSelfService Plus' to something else? We're working to rebrand/customize the site to fit in with our company standards and have been able to do most of it but have fallen short when it comes to changing the webpage title. I've found several <TITLE>xxx</TITLE> HTML tags but they don't seem to change the page. I'm guessing it might be buried in mysql but I'm not confident enough to start digging down in to that.
One report of all traffic for one IP
I can see how much traffic is generated by one IP source/destination across all interfaces if I do: Interface View->More Reports->Search. I search for the same source and destination, both in and out traffic. It shows a list of all of the sources and destinations talking to this one IP and the traffic for each for the given time frame. However, I would like to get the total for this traffic without having to report on all of it and add it all up manually. I know netflow has the info, I just
Install on another server
How can i transfer all my settings, groups sla, dept, users etc onto an installed app on another server, so i can then take it off the old server.
question about firewall analyzer
Hi Support Team, I have used your firewall analyzer product and i like it. I have my data centers world wide in more than 13 locations. Would like to install firewall analyzer for my firewalls running across all of my locations. i do not think it is good idea to send the traffic to one single server. hence, i am going to have firewall analyzer server per location. any firewall will be firing its logs to this localized server. i would like to cover in terms of finance a one deal which will allow
sql monitor, as I view the report DB size in MB, as shown in KB
sql monitor, as I view the report DB size in MB, as shown in KB. can you help me please
How to start services of Netflow Analyzer Enterprise 64bit on Linux
I have problem with starting services in Netflow Analyzer Enterprise. The Thing is that I installed ManageEngine_NetFlowAnalyzer_CentralServer_5410_linux64.bin and ManageEngine_NetFlowAnalyzer_Collector_5410_linux64.bin on VM that runs 64bit CentOS for some test purposes. I haven't modified any of the .conf files in the installation. When I tried to start services I got the following int the wrapper-log file: STATUS | wrapper | 2009/10/19 13:49:12 | --> Wrapper Started as Daemon STATUS | wrapper
Using apostrophe ( ' ) when search solutions return no results.
Hello, It was recently brought to my attention that when searching our solution database if we use a term that has an apostrophe in it eg. "Raiser's Edge," then no results will be returned. If on the other hand we use just" Raiser" in the search all of our solutions will be returned. It's more of an annoyance then a real problem, but has anyone else encountered this?
Can knowledge base be segrated by customer
The knowledge base is a great idea but our clients have different websites running different software and have different problems. Our knowledgebase would need to be customer/account specific. Is there a way to do this?
Can I build a filter with AND and OR at the same time?
I'm now analyzing pluses and minuses of a number of support centre software implementations. I see SupportCenter Plus has a good set of functions and looks well which is important too. However the filter functionality looks not enough. For example, I wonder if I can construct a filter like: "Show me all requests that: came from a particular contact AND are not assigned to a particular set of support representatives AND are not having "Closed" status OR marked
How to change Default Background color
Hi, I am using SupportCenter Plus and I would like to change the default background color (blue) to another color, but I can not find that option. If some one knows how to do this I will appreciate. Thank you in advance.
Web Page Rotator - Auto Login to
I am using a product called web screen saver (http://www.web-screen-saver.com) to display some pages from my network monitoring and other key applications. I want to display some pages from my SupportCentre Plus system as well but of course it is pssword protected. How can I get it to automatically login to SupportCentre ? According to the web-screen-saver manual it does support login to web pages "Also, you are able to display a password protected page if this page is protected with a htaccess
Problems receiving messages to incidents
We have this problem: When we are receiving messages to incidents and their nesting, is a circle and no load. This happends whith some request. We think that it could be some incompatibility with Activex. Anyone knows something about? Regards.
Desktop Central and SerivceDesk Plus integration
Hi, I've been trying out DC and SDP, and both seems excellent products, I was wondering if is there any chance to integrate both systems to use the same database (the same inventory). Also, i would like to know if you are planning to release an MSP version of Desktop Central. Thank you, Matias
Is it possible to import Solutions from an external source?
I want to import Solutions from another database. Is their a field mapping tool available? If not, would it cause problems to use SQL Server tools?
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