SDP & Exchange 2007, still not working with attachments
Hi All. There appears to be an issue with SDP and the way it create attachments sent via e-mail, from requests. The problem occurs under these following conditions. a) The e-mailserver is a Exchange 2007 SP1 installation b) The Client is running Outlook 2003. The User can see that there is an attached document (it has a paperclip), but if he opens the e-mail there does not appear to be any attached document. If the user opens OWA 2007, it allows him to both see and open the document correctly. The
Useful features from other products
Hi, I am currenlty using SCP. I have found a few other features from other products that I would like to use, for example, the Purchase Order feature from ServiceDesk+ would assist me GREATLY, so I could link PO's and therefore part sales to my Time Spent reports. Another thing I would like to see in SCP is Technician scheduling, and calendar integration, from the MSP product. This was raised some time back for SCP - do you know if it will be included? Or am I using the wrong product for my needs?
Remove Login and Password requirement for user import
When importing user details from a CSV file providing a username and password are a requirement of the import, yet if you manually create a user these fields are not required. Therefore I propose that this requirement be removed from the CSV import function as it is unnecessary.
Only adding Fixed Assets from PO's
So we found a little quirk in ServiceDesk. A PO was put into our system for prints of our marketing white papers and such. The purchase was approved and then received. Once it was received, all of the prints were then added to our Asset system referenced by their PO. I think this is a great thing when we're purchasing Laptops or switches or any fixed assets. But marketing supplies like this that are handed out to possible clients don't make sense to asset. We've gone ahead and added a "Fixed
Prevent Users from emailing in a new help ticket
I have a SDP setup that we have been using for about 3 years now. I'm using version 7508. My users will sometimes email our SDP's email address and that will put in a new ticket if there is not one already. Is there a way to prevent this? I still want them to be able to reply to emails within a current open ticket, but I don't want a new one created. This might be a little too much to ask, but it would be nice. I am constantly having to tell people not to submit work orders by emailing the system.
SMS Notification
Hi all, We have Opmanger build 8006, install on a Vmware server , running Windows server 2003. We already have a GSM gateway on our network. The question is, how do we config opmanger to send a sms via our gateway (NOT the sms modem attached) when there is a fault ? I thinked about use "run a program" notification profile to connect to gsm gateway via a script, but dont know how to send the content. Plz help me a solution for this. Thanks.
Sending Notifications Failed
Hi, I'm currently running a Demo of Support Centre Plus Build 7507, in an active directory domain, with support reps imported and Exchange Mail Server. (Mail Server settings confirmed to be correct). I've noticed that whenever i try to reply to a request (from within SCP) that was created through a yahoo or any other public email account, i get an error "Sending notification failed. ", but if the reply is to an email within my office domain, it goes successfully. This is a splendid application,
Summarizing stops
The summarizing sudendly stop of works then I need to know how can I start a manually summarizing, any idea?
Executed Time, in reports
Hi All, Under custom reports Could you explain what columns, Executed Time, and Time Elapsed refers to? Regards, Daniel
how to delete a site
Says it is in use by a module
Device Monitor for Juniper SSG Firewalls not working
Hi, I'm evaluating OPManager, and I'm experiencing some issues like: CPU Utilization, Memory Utilization ,Active Connection Count don't work well. When I discover the device, it categorize the firewalls as Desktops and I have to change them to Firewall manually. After that, OPManager seems to don't get information to the monitor, and only start getting infos if I apply a trick: I change the type to switch, and them I change again to Firewall. After that I get the informations correctly, but I did
Default request template Mode
Hello, support. We have a question about request modes. In our configuration the request mode in the default request template is not set (it is empty) and we set it manually for all requests whatever mode they have been received. Should / could SDP automaticaly override empty request mode by "email" if the request has been received by email? We actually use SDP 7508 and if I'm not mistaken this feature worked previously.
Error 127 with MySQL
Hi, I have one error with MySQL in my Event : Got error 127 when reading table './amdb/am_networkinterface' !! I restart ApManger but the error continues Thanks
SysEvtCol.exe cannot start while mysql password changed.
Since I m the first time using ELA, I have try this problem couple of days... The situation is I must change the Mysql password from default blank to something so I am using the following methods to change the password Connect to EventLog Analyzer's MySQL. Go to <EventLog Analyzer Home>/mysql directory, execute the following command ./bin/mysql -u root- h localhost-- port=33335 -D EVENTLOG Execute the following queries in the database USE mysql update user set password=password ('New Password')
Top Hosts with Failed/Success Logons Report not generating
Hello All, I am using EventLog Analyzer 5 for monitoring syslog messages of my routers. EventLog Analyzer is properly configured and it is reporting all events in real time. But problem is this that i cannot watch Success and Failure events of my routers. Second i also want to generate reports of Top Hosts with Successful Logons and Top Hosts with Failed Logons but i always shows No Data Available. Can you please explain that how i can generate these reports and how i can view Failure and Success
Add Custom Fields for Port/IP Management.
I'd like to see us able to add custom fields to the switch port mapper and the IPAM management. That way we could annotate entries with additional information we feel is necessary. I have specific instances in mind, but what I need might not be the same as what others need - so a generic custom field like in ServiceDesk/Asset Explorer would be nice. For example, I'd like to be able to give a IP a name apart from its DNS name (if it has one). I'd also like to be able to leave comments on specific
Add Notes to report field?
Hello, Is there a way to create a custom report to include the Notes field, so for example I would have a report with the following columns: Note --- Subject --- Requester Name --- Assigned To --- Group --- Status --- Created Date --- ID For the Note column, it would only need to display the most recent Note added or last note updated? Is this possible? I can't seem to find a way to do this or even a way to simply add the Note field as an option in a report. Any help would be appreciated. Regards,
Blocking Ports
Is it possible through OpUtils to block particular ports through a switch? I'm looking to block port 23 ( telnet ) locally. Any help is greatly appreciated! :)
Switch Port Mapper - If scan failed then always failed
Hi, I test Oputils 5.6 Build 5603 with 10 Cisco-Switche. In the Switch Port Mapper Tool sometimes break the scan on some switches with failed. All the same how often scan is repeated status remains failed. If I removes the "failed" Switches and adds it again - it functions again excellently. I use the newest Version of OpUtils. If this a bug or if there is another solution ? Many greets Kai-Uwe
Tasks or Requests for Long Term Projects
I have projects that started out as a help desk request but will take longer to figure out or longer to do then most of our help desk requests, my boss wants to track my progress on the projects, the Help Desk Request has the ability to add notes to the request, which makes it easier to see what I have done and time stamp it for a report but we don't want to have that many requests under Help Desk, we want Help Desk Requests to be something that is short term. What do you suggest? I wish we had
How to allow contact users change rules of e-mail notification?
For example one contact want nothing e-mail messages. And another only solved request e-mail. Is it possible? regards, Rodion
Can I get computer description for reports by ServiceDesk Plus ?
Can I get computer description for reports by ServiceDesk Plus ?
Can I name a device with a UTF8 name, such as Chinese, Japanese names ?
I am using OpManager 7(7105). Currently i try to name a device a Chinese name but i got some shit.
Desktop Central October Newsletter Sent Out
Hi, The Desktop Central Newsletter for October 2009 is being sent out today. The newsletter has the details of the latest enhancements and the upcoming features that are under development. The latest update can be downloaded directly from our website Regards, Ananth
How to start with an Software Inventory
Hello all! we are in year 2 of our Service Desk Plus deployment, and are finally starting to reconcile the different modules. My primary focus for the next several week/months is to get all software accounted for. Using Service Desk plus, what steps should i take to do this? Obviously i can tell what is installed, and i can see some of the Licenses i have purchased through the PO module of SDP, but what about the misc. licenses that have not gone through the SW? Is there some sort of guidance anyone
How can I see my total number of Assets in SDP Professional?
Hi, I have SDP with a 250 node license, how can I see how many nodes I have thus know how many I got left? Hopefully somebody can help. Regards.
The device addition fails.
Our company,We are using Opmanager8.2 now. The watch device is registered with six servers already. Though we add two servers newly,we received messages which number of devices exceeds permissible limit of 10 devices. Why does such a message appear? How can I add the two servers? We will wait for the answer. My best regards.
Opmanager 7 threshold traffic utilization switch
Hi, i would like to know how can i set the threshold to traffic utilization for switches in Opmanager 7? I tried the following 1 - admin - > Interface Template - > Ethernet - > and configure a value of 90%, but when it arrive at 40 % alarm Could someone help me with it? Thanks, Alex.
Linux Installation via commandline
Folks, Could someone point me to the installation doc for Linux without GUI? I don't have X installed on the server, just command line. I've tried to run ./ManageEngine_OpManager.bin -console, but that did not work... I have sun-java6-jdk installed, and I see Sun Java JVM starting, but then it drops back to the command prompt, with no error message whatsoever. I am running Ubuntu 8.04 server. Thanks you. Paul
Service Desk / Netflow Integration
We currently have OpManager, NetFlow and ServiceDesk running in our network. Opmanager has indicated it's able to integrate with the other two programs, however, each program is resident on a separate server. Is there a way to integrate them in this scenario?
Assetexplorer to Servicedesk Plus
Hi, Is it possible to migrate from assetexplorer to Servicedesk plus?
deleting acquisition and warranty dates?
hello, i cannot see how to delete a warranty date, or an aquisition date. can someone help?
Adding existing Groups to Sites
Has something changed in the way groups are added to sites? There used to be a list to pick groups to add, but it no longer exists. Now I can only create new groups to add to sites. Am I missing something? SD+ Build 7512 Any help would be appreciated, -S
Change Type and approval guidelines
Where in SDP is the setting to control if a Change Type needs to be approved by a CAB member before being closed? We are using several Change Types but I dont see where I can control whether or not they need to be approved.
Router Response Time N/A
Hi, We have a router that's currently displaying Response Time: N/A, as well as packet loss: N/A. This router is pingable, we can tracert,connect, do everything via Opmanager, (Availability, Memory and CPU usage are displaying correctly) and the credentials are correct. Anyone else come across this and have an idea as to the cause/fix? **Bumping this due to total and utter lack of response*
Modifying site field from active directory does not applied in requests
SDP Version : 7.5.0 Build 7512 Windows Server 2003 R2 SP2 Standard edition We have incorrect sites associated with the requesters, so I decided to modify and correct the site field in one user id from the AD then I re imported this user to the SD, now the requester has the new modified site, but in the requests the site associated with the requester did not changed, it has the same old incorrect site, and this makes the reports showing wrongly. Can we make this field modified from the requests view..?
adding router in opmanager
When I go to routers page in OpManager and want to add router for monitoring, I can add router by name or IP address. Than I can choose netmask for IP address. But I can not choose netmask 255.255.255.255. Last netmask in the list is 255.255.255.252. Because of that I cannot choose loopback address as router IP(my loopback have netmask 255.255.255.255). I want to know what is the reason for that situation, will choosing netmask 255.255.255.255 be posibility in some future OpManager versions? Thanks
After Upgrade To 4410 Can Not Login to Web Interface
After following the process to upgrade from build 4100 to 4410 I am unable to login to the web interface. Users are able to click on "Forgot your password" or "Is your account locked" and work through their account issues but the general login to change profile information does not work. I get the following Java error when trying to login: java.lang.UnsatisfiedLinkError: authenticateUser at com.adventnet.sym.adsm.common.server.ADHandler.authenticateUser(Native Method) at com.adventnet.sym.adsm.common.server.ADHandler.DomainUserAuthenticate(ADHandler.java:542)
Server won't start
Hello, since this morning, we have an issue. we can't access the web interface. We have tried to shutdown and restart the service. We have already installed the last patch. Regards, Samir
"Configure your "Default Domain Controller's Policy" to enable auditing" won't go away
I was running version 4010 and everything was fine. I decided to upgraded to 4031 and right after install this message started to pop up: "Configure your "Default Domain Controller's Policy" to enable auditing" When I click on "click here" it shows "Successfully configured audit policies". But as soon as I click on any other link the message pops up again. "Close" link closes the message, but then again next link bring it up. Audit policies were configured long time ago, version 4010 never had this
Next Page