Hello all!

we are in year 2 of our Service Desk Plus deployment, and are finally starting to reconcile the different modules.  My primary focus for the next several week/months is to get all software accounted for.

Using Service Desk plus, what steps should i take to do this?  Obviously i can tell what is installed, and i can see some of the Licenses i have purchased through the PO module of SDP, but what about the misc. licenses that have not gone through the SW?

Is there some sort of guidance anyone can offer as to Best Practices for SAM (sw asset mgmt) using SDP?  What should some of my first steps be? (identifying what sw is to 'managed', etc?)

thank you very much!