Approching SLA Indicator
Is it possible to have a visual indicator on the requests screen to show a call is approaching SLA? Thanks, Ian
Closed requests
Hi guys, When I close a Request and our client answer the e-mail saying just a "Thank you" the request has your status changed to Open again. For just one request there is no problem, but we have about 2000 requests in this month and this number is growing. Every "Thank you" that we receive, we have to spend some time to close the request again. So, there is any way to not open the requests again after your status was changed to Closed? If no, can you analise it to implement in a future update (as
Creating a Request Filter
img{ *width:700px; max-width:700px; } Hi, I have a user that tries to create a Request filter, but always got the same error (see attached). If I try to create this filter with another user, I can create the filter without an error. I've tried to create in different computers and the error still happens. Can you give me somen help, please?
Supportcenter Plus and IPCC Cisco Callmanager
Hi all,we've a Cisco callmanager 4.2 system with IPCC. We need to integrate Callamanager with Supportcenter Plus so that when a call arrives, customer digits his code id and cisco can send this information to Supportcenter Plus and it can open the helpdesk operator web page with a new standard request page filled with customer informations. Is it possible to make this? Thanks in advance
WAN RTT Monitor
Hi, I am having difficulty in getting this to work. On the limited documentation that is available form you, and how Op Manager implements this. According to your Doc it states that 12.3 or later will be fine. Yet i am running version Cisco IOS Software, 7301 Software (C7301-BOOT-M), Version 12.4(13c), RELEASE SOFTWARE (fc2). And for love or money i cannot get it to work, SNMP is configured correctly with RW community etc. Any idea`s ? I have this feature for over a year now and have never been
Reporting features in Servicedesk Plus
Hello, I have a number of year end quarterly reports I need to get done and I'm finding it difficult to get clean reports out of Manage Engine. Let's say I want a simple report of all Request between Oct - Dec of 2008 grouped by month, I can't do that? I can group by Created Time, but that groups each individual day, when I want to group by month. This is just one of the issues I'm running into, I have many other reports that I'm finding can't be produced in Manage Engine without exporting to an
PDF attachments hidden in email generated reports
I have an odd issue occurring. I have a scheduled daily report that is generated and sends an email to specific recipients with the report as an attachment in PDF format. We have Exchange 2007 on the backend and mixed client front end of Outlook 2003 and Outlook 2007. For the Outlook 2007 clients, the daily report email is received ok, no issues, it shows the attached PDF with no issues. However for the Outlook 2003 clients, they receive the report email but no PDF attachment is visible. The odd
Switch port mapper
Why doesn't switch port mapper recognize ports with "switchport mode access" configuration enabled? I have few Cisco switches that have this configuration and Device Expert only scans and finds the trunk ports.
Change Notifications Needed
Need a notification rule for notifying requester when change is closed.
Alert ptofile based on packet count
It is not possible to create alert based on packet count, so can I read the database directly to capture packet couter?
Support for Win 2k8 R1 and R2
Currently on build 7507. We are upgrading our domain DC's to Win 2k8 servers. After pointing the AD scan at a new Win 2k8 R2 server, we can authenticate for SD access, but cannot scan the domain to add new users or assets. Do you support Win 2k8 R1? Win 2k8 R2? Any feedback on a possible solution? When will Win 2k8 be supported if not already?
Backup
IS there ANY way of setting up an automatic backup schedule like there is with Service Desk??
MS Exchange 2007 Cluster monitoring fails
Dear support, We are running MS Exchange 2007 SCC on Windows 2008 Failover cluster. Individual nodes are working fine with OpManager but resource monitor can't get the information from Exchange Cluster. Any suggestions?
Error after installing manage engine
I just installed Manage Engine OpManager to test it out and during the installation I was prompted that port 80 was already in use and was asked to specify an alternate port. Port 8060 was recommended. I accepted the recommended alternate port and rebooted but now when I try to access the web portal (http://localhost:8060/LoginPage.do) I get an "500 Internal Server Error" and a message to check the server logs. Checking the server logs I see the following errors in the TomCat logs: [Sat Oct 17 00:44:31
Opmanager Multi - Catagorize
Hi there, I have added a whole subnet of servers/network devices to my opmanager install and it has dumped most if not all of them into the 'Desktops' Catagorey I have had a hunt around but cannot find a way to mass move them into the servers catagorey other than manually opening each device and changing it from Desktop to Server Is there an easier way to do this?
Creating a 2nd operational Server Infrastructure View.
Hello, Opmanager Build number 7100 (Windows) We are monitoring so many Windows Servers that I would like to start creating additional Infrastructure Views to separate them, instead of all of them being in the Server View. Whenever I try to make a new Infrastructure View (for example "Servers 2) the functionality of any device i place in the new View is very limited. You cannot configure it like you could if it were in the built in Server Infrastructure View. Is what I'm trying to do not possible?
SC Magazine Verdict: DeviceExpert - A Great tool for auditing & managing network equipment
Hi, Greetings! For the second consecutive year, ManageEngine DeviceExpert has bagged top honors in the group test review of seven competing software solutions by SC Magazine, the world's longest running monthly publication focusing on information security. The products were evaluated based on features, ease of use, performance, documentation, support and value for money and DeviceExpert has earned the perfect 5 out of 5 star rating again. The review verdict asserts that DeviceExpert is a great tool
Assigning software licenses
Is it possible to assign a software license to a specific user without scanning the software on the machine? I have to manage several licenses "offline". Regards, Peter
Change Syslog Protocol From UDP to TCP
How TO change OpManager Syslog Configuration Protocol from UDP to TCP. For Receive or view Syslog Message From TCP Portocol ??? I have send my syslog message by TCP protocol to OpManager syslog server And view from SyslogViewer.
Support of Computer Telephony Integration
Hello Excuse my English Hi looking supportcenter functionalities I see is one that is very interesting like Computer Telephony Integration and wanted to know if this functionality will integrated at some point to ServiceDesk. Greetings
OpManager
License Type : Professional Build Number : 8007 Expires on : Never Maximum no of Devices : Unlimited Hello, I was wondering a couple of things: 1. Is there a way to include the IP of a device being monitored in the notifications that get sent from OpManager? I have looked into it and can't find a way to add that variable to a notification. 2. When generating reports, graphs seems to loose granularity (less points per graph) as the time increases in this case we'll use bandwidth utilization as an
Migrate OpManager Instance from Windows to Linux?
Hi. Sorry if this has already been discussed, but is there a way to migrate an instance of OpManager from a Windows server to Linux (specifically, I usually use Ubuntu, but whatever)? Thanks. steven
What happens if a User changes his password while "off net"?
If a password is changed from a location where the machine cannot reach a domain control what is done about the local SAM database on the machine? If I can't connect to VPN because my account is locked and used the Self Service portal over the web to reset my password, what is the password on the local machine? Is it the old one? Is there any tool to fix this or do they have to connect and than change their password a second time?
Default Request Template
I really don't want my requestors to use the default template, is there no way to hide this form? Why does it need to be there if I've created customized request templates?
Minimum response length for enrollment questions
Minimum response length for enrollment questions is 5 characters. The first question on the list is, "What color is your car?" We can't have a 'blue' or 'red' car, since that is less that 5 characters. Same with, "What is your favorite color?" I can't find a way from the web console to change the minimum response length -- I'd like to make it 3 characters. Am I just missing it? Randy Clements
Fixing OpManager to ServiceDesk Integration/Connection errors
Not sure if this will work for everyone.... Error: Unable to fetch values from ServiceDesk Plus, The server might not be running or the network traffic may be too high This I think is a generic error that something is wrong with one or more of the parameters you have specified. 1. Make sure you have completed the standard configuration: http://www.manageengine.com/products/service-desk/opmanager-integration.html and that you get the above error. 2. Check that you can load up the client (web browser)
Release notes for admanager plus 4.4
Hi Where i can find the release notes for v4.4 i have 4.3 and i want to see what was fix and added to the product. thanks mark
Not enough storage is available to complete this operation
Hello IT Gurus' I have been getting this strange error message when i am trying to add one of DC - It was working fine before - but in the last few days it was not funcationing properly - so when i tried to delete and add it again - and getting this error message .. Kindly assist We have Eventlog Analizer 6.0 Not enough storage is available to complete this operation. 0x8007000e
Netflow 7.0 FREE EDITION / Utilization - percentage Traffic Graph tab not working.
Hi we have a Netflow 7.0 FREE EDITION . For every ip group the Utilization Tab shows an empty graph. Can anybody tell mell how to fix thsi ?
requests -> custom views
how do I create a custom view that is based on logged in user? My Open or Unassigned (in one of these groups).
Request Template, Delete Drag&Drop fields
Hi all, I have created some aditional fields in request template but there is no option to delete them, we are in 7509 build with a MSSQL DB, can this be solved with a delete query in DB. Regards Daniel
Creating a report to include ONLY a specific time range
Can anyone tell me how to create a report that would include ONLY a specific time range? For instance I need to report on all request that were created and/or closed from 4pm - 6pm on any given day.
New request from within a request
Hi, It would be nice if it was possible to create a request from within a request. For example, talking to a client/user about one issue and they mention another. Would be nice to be able to hit 'new' have the requester details auto complete and continue on. Duplicating the request involves taking out a potentially inaccurate description. Using the quick create is an option, but 'new' would save typing. Thanks.
Purchase Order Basics
Hi, I am wondering if it is possible to assign PO's to the incoming requests, so that when it comes time to do the billing, from the time spent reports, it is easy to combine the labour time costs and item purchase costs into the same report?
Record locking/warning
We currently have an issue with more than one engineer taking on a call at the same time. E.G Engineer 1 opens a call and decides to take it on, at the same time engineer 2 does exactly the same. The call ends up in engineer 2's name as he was 2 seconds behind the other. Both engineers then start working on the call and calling the customer. The only way around this currently is to refresh the page just before taking on a call (easily forgotten!). Would it be possible to implement some kind of record
Scheduled task is very slow and 100% CPU: 517 record for 5 minute
SupportCenter: Trial 7507 System: Win2003, 2G, AMD 2,2GHerz CSV file consist 517 records. Process is very long: 5 min. Why?
Export all passwords from PMP
Hi, I would like to export all passwords stored in PMP to CSV file. For now when I click exprot only my passwords are exported. Is there any resolution for that?
OpManager for iphone?
I know this was talked about earlier this year, is it available? If not when will it be?
Custom hardware report
Hi. Is it possible to create a custom report that would display a list of computers and the serial number of the monitor attached to them? It would be perfect if the report would generate the following list: - computer name - computer model - computer serial number - monitor model - monitor serial number For example: - sales1 | HP DC7900 | CZC814325 | HP L1706 | CNC4324356 -sales2 | ................................ Thank you in advance for your reply Adrian
Custom hardware report
Hi. Is it possible to create a custom report that would create a list of the devices in a specific name range, displaying only the following details: - computer name - computer model - computer serial number - monitor model - monitor serial number For example: sales1 HP DC7900 CZC213243XY HP L1706 CNC656336 sales2 ...... Thank you. Adrian
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