Hi guys,

When I close a Request and our client answer the e-mail saying just a "Thank you" the request has your status changed to Open again.

For just one request there is no problem, but we have about 2000 requests in this month and this number is growing. Every "Thank you" that we receive, we have to spend some time to close the request again.

So, there is any way to not open the requests again after your status was changed to Closed? If no, can you analise it to implement in a future update (as soon as possible please)?

PS: It is very polite to say "Thank you", but only if it don't cost so much time.

Thank you,

Marcelo Romera