Record locking/warning
We currently have an issue with more than one engineer taking on a call at the same time.
E.G
Engineer 1 opens a call and decides to take it on, at the same time engineer 2 does exactly the same. The call ends up in engineer 2's name as he was 2 seconds behind the other. Both engineers then start working on the call and calling the customer.
The only way around this currently is to refresh the page just before taking on a call (easily forgotten!).
Would it be possible to implement some kind of record locking to prevent more than one change within a set time period or to warn a user that this item was just changed to prevent this sort of thing happening?
E.G
Engineer 1 opens a call and decides to take it on, at the same time engineer 2 does exactly the same. The call ends up in engineer 2's name as he was 2 seconds behind the other. Both engineers then start working on the call and calling the customer.
The only way around this currently is to refresh the page just before taking on a call (easily forgotten!).
Would it be possible to implement some kind of record locking to prevent more than one change within a set time period or to warn a user that this item was just changed to prevent this sort of thing happening?