Additional fields for software licenses
I´m looking for the ability to create additional fields for software licenses. Is there a similar function like in the other assets? Peter
Win7
Hello, Per a previous post a few months ago I reported that servicedesk did launch correctly in Win7 RC1 or RTM. (At the least with AD Auth/Pass through enabled which how I have mine setup. There is a workaround that someone posted in the thread regarding modifying a settings in your local secpol.msc). That thread is gone apparently but SD support advised Win7 compatability would be implemented in the 7.6 release. Can we get a confirmation this is still the case? It would be nice since Win7 is
Upgrade Pack to Desktop Central 7 Available
Hello, Customers using Desktop Central 6 can now upgrade to Desktop Central 7 (Build #70001) using the Upgrade Pack available at the following URL: http://www.manageengine.com/products/desktop-central/service-packs.html To get a list of enhancements and bug fixes between Desktop Central 6 SP 3 and Desktop Central 7, view the README file . Thanks, Ananth
Disk Usage widget not showing domain controllers
Hi, I have a "Volumes with most Disk Usage" widget, and even though my domain controllers have the disk usage monitors, they do not show up on the top 10 list.
reg. sub-accounts of support center
I was trying out support center plus. It has a feature to create sub accounts. Now can I assosciate contacts, add products, open cases for sub accounts alone? I could not find any references in the afmin guid regarding sub accounts. If not whats the real purpose of sub-accounts?
Let the users know their desktop is shared
I removed the option to "let the users know their desktop is shared" in remote control settings, but when I retrieved the option again it didn't work and still users don't know if their desktop is shared or not.. how can I fix this??
Can AppManager be installed on a "external" Servlet engine ??
Can App Manager be installed on an existing application server (like Websphere or Glassfish ?) instead of the embedded tomcat (I suppose) engine ? Thanks
Install on Windows 2003 x64
Can I install on Windows 2003 x64, MSSQL 2005?
Tech cannot access Requests for Group he is a member of
I have two Technicians, who are members of a group containing 10 people, who cannot access the tickets assigned to that group. The screen hangs, with no error, when they click the Request link to access. Noone else in the group has any issue accessing the same Requests. The tickets open quickly for these others and allow editing. All are in the same location on the same subnet.
Feature Requests
1. Ability to hide the default request template. 2. Ability to assign request templates to certain requestors.
contracts: increase 'notify before' period from 90 to 120 days
Hello We have maintenance contracts where we have to cancel the contract at least 3 months before the end of the contract in order to avoid that it is renewed automatically for another year. Due to this reason, setting a notification 90 days before is too short. When setting more than 90 days, we get the error message 'a notification can be sent no more than 90 days before' How can I change the rules in order to be able to set 120 days for the 'notify before' field? Thanks a lot Best regards, Marc
scan for local administrator access and remove
Greetings! Which tool do I use to scan network pc's for local administrator access and remove?
Response vs Resolution - SLA's , Priorities etc
Has anyone been able to setup priorities,SLA's , escalations based on when a technician has been assigned to a request , rather than when a request is resolved ? .. We have high priority set to a 1 hour "resolution" (there is no response time) If a technician picks up a high priority job within an hour , but it is a job that is going to take longer than an hour to resolve , The technician is hit with an SLA violation ..
CMDB work flow diagram
Hi, I have Op Manager Premium Edition 8 (WinServer2003). Now I want to implement a configuration managment database (CMDB), so I tried the demo of Service Desk Plus Enterprise Edition, but I could'nt find that I'm looking for. Because I need to watch a diagram with all of the network components (or some of them) and their relationships. Attached are some examples : Sample 1: http://sourceforge.net/project/screenshots.php?group_id=176340 Sample 2: http://eval.symantec.com/mktginfo/enterprise/fact_sheets/b-datasheet_cmdb_solution_02-2008_en.us.pdf
Custom Monitor: Possibility to parse a website for Attribute Values
For the custom monitors it should also be possible to parse a simple website. e.g. the output of a PHP Script could print the variables in the following way: attribute1=1234 attribute2=3245 What i need is to specify a URL in the custom monitor instead of a script. At the moment i have to execute a script in the server which does a wget in the background. That's very circuitous.
BATs backup the OPM
what is the difference between the BATs: BackupConfFiles.bat = ? BackupDB.bat = Full backup BackupDB_Config.bat = ? BackupDB_Mysql.bat = ? BackupDB_MysqlConfig.bat = ? RestoreDB.bat = Make restore the OPM
"Datetime of create" in Contact & Account
Please add this field to Contact. It is need for sort in view. Regards, Rodion
Mail fetch password storage
Does anyone know where the password for mail fetch is stored? We need to set up another instance using the same details, but no one can remember the password.
working with external application server
Hello, can Applications Manager be installed in order to work with an externally installed tomcat and not with the one bundled with the product? Many thanks
Google Chrome and "Mozila < 1.3 is not supported"
When I open some form in Google Chrome 3, opened windows with this text: Mozila <1.3 is not supported. Is it planned?
SNMP problem
I have a problem on SNMP. I have already activate the SNMP on the servers (Windows 2003) but still not detected by SNMP and not showing the monitoring details.. anyoe can help me what to do. Please help me.
Unable to see all processes on Windows 2003 Server
Hi, On some servers I'm unable to monitor some processes (With a windows Monitor) Only a few processes are visible when selecting "Click to add process" in the monitor. The user used to monitor the servers is local admin. Are there any other rights needed? Application Manager version : 9001 Thanks .
CTI: Call forwarding
When you have dedicated operator receiving calls as first-line-support ability to forward call to second line (specialist) will be useful
Unknown host ip addresses in the top host outbound firewall traffic reports
hi, firstly i have to say incredible application!!. I have a query about the top host outbound firewall traffic report in the inbound outbound traffic report from the manageengine firewall analyser 6 . If i understand the graph correctly , it should show hosts that exist in my network pushing data out but what i find puzzling is that i see ip address that don't belong or exists in my internal network range? if these are indeed external hosts why are they showing up as hosts in the outbound traffic
Windows process CPU utilisation
I have a monitor for Windows Server 2003 where the Mode of Monitoring is WMI. To this monitor I have added several processes. In the section which shows the data for the processes, it shows data for Memory, but the CPU column is always blank. See attached image. I found a similar question in another post: https://forums.manageengine.com?ftid=49000003287086, and the answer suggested that monitoring of CPU usage for processes was coming. That post was 3 years ago - has there been any progress with
DC Patch DB being update
Hi Folks, Here is a quick announcement to keep you updated. Our patch assessment team is working on the Patch DB update process. I'll keep you posted when this is done. Thanks and regards ************************************************************* Romanus Prabhu.R Lead Technical Consultant Windows Desktop Management Solution Tel: +1-925 965 6478 Email: desktopcentral-support@manageengine.com DesktopCentral | Forum | Twitter | Blog *************************************************************
SD+ (7.5.0 Build 7513) Sending API call to a Pick list field not picking up the value being provided.
I have another app that I would like to send info to open a ticket using the API. I can get everything else to work except pick list to pick list. I have mirrored our group/category/Sub Category/items to be the same on both sides so that when a user selected the group etc it sends over the same value to the SD+ pick list. I have tried everything I can think of and it just doesn't work? From the other system I can have a pick list go into a text filed no problem but not pick list to pick list? Is
Request View for Multiple Business Units
We have several business units where Support Reps are part of each. For instance, I have 10 business units and I support and am a member of each. Question: Is there a view somewhere that would allow me to see all the requests from all the business units i am a member of in one screen, rather than having to change business units to see the requests for each. This is a critical problem for us, we are evaluating the software and it meets all of our needs, however, upper management fears that without
Mark reply as solution
Your forum here shows that marking replies as solution is more flexible than separate dedicated Solution field/entity. Changing solution or proposing better one - this happens often in customer support.
CTI: Open ticket from call
Currently you can open read only list of caller's tickets. Is it possible to open that tickets for edit?
List of Issues / Enhancements for next HotFix upgrade
Dear Users, Following are the list of issues getting fixed in next hotfix upgrade Enhancements for this hotfix : 1. SD-21920: Support for SMTPS outgoing in ServiceDesk Plus. Issues fixed in this hotfix : 1. SD-21509: Based on the confirmation from the user who performs the change in template for a request while editing, all the field values (except Subject and Description) based on the modified template will be updated. If not confirmed by the user, will populate the empty fields of the request
Scanning non-Domain workstation.
Is it possible using ServiceDesk Plus to scan a Windows XP Home Ed. system not on a network domain and how? XP Home edition, to the best of my knowledge, cannot join a domain.
History not updated when attached file is modified
We have a process where a ticket is automatically generated, a report is run and the report is attached to the ticket, then closed. However, there is NO history recorded when the attached file is deleted, modified or re-attached. This creates a loss of accountability, since the report could have been modified and re-attached without anyone knowing.
Error: Central Data Folder Status. State buffer or Stats-data files age limit exceeded
OpManager support, We are running EE7104 and are getting the following error message. When I cilck on the "Central Data Folder Status" link, it says "Unable to find the object : Data_State_Central". What does this alarm mean and how can I fix it? Source Central Data Folder Status Severity Critical Last Updated Oct 15,2009 09:34:58 AM Message State buffer or Stats-data files age limit exceeded. Current Age : 428 hrs 32 mins. Thresold value : 1 hrs Critical Oct 15,2009 09:34:58 AM State buffer or Stats-data
Future chat gateway to GTalk or ICQ
I know that chat feature is somwhere on the roadmap. Is it possible to make gateway to already used IM systems?
How to reset the password for user contact?
How to remember password for e-mail of contact? Is it possible?
CRITICAL - Forum site doesn't work with Internet Explorer
Hi Support, As discussed on the phone with Jai last week, can someone please take a look at this website using Internet Explorer 6, 7 & 8 and fix it so that people can raise new topics!? At present I'm having to commandeer another machine in order to raise this using FireFox - not really a viable solution in the long-run. Thanks in advance, Andy
sending mail to other sites
Hello, I have 3 sites who handles different requests. Some are created by email. Now I want requests from a special sender to automaticly be assign to a special que. For example: An application sends an email to SDP mailbox and the mail is created into a ticket. SDP should, by a buisness rule assign this ticket to a que, but this que is located in another site. When I try to create this rule I use the assign to que option (I use swedish version so I dont know the exact name in english version) but
shift logo and label in main login form
Please, view attach with incorrect label and logo in header. But preview in admin settings is right. regards, Rodion P.S. I can't to attach file (79 KB): limit wrong
Roles. field management.
Good time of day! I have a question: How do I prevent IT specialist to edit some fields in a designated service call him? Menu management roles can only enable/disable editing of all fields.
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