Netflow Billing not updating
I have NetFlow Analyzer 7 Professional Plus. When I updated billing plan with new base costs, the new reports do not reflect changes of base costs. On the Bill Plans List screen, the updated costs are shown correctly. However, the reports ran after the update still show old costs. Any idea why? Thanks. Diane
You are not authorized to view this page
Hi Yesterday i was uploading my Contacts and Accounts and everything was working fine, but today at the morning the administrator user cant view the page of Accounts,Admin and Contracts, when we click the sections the following messege appear "You are not authorized to view this page" how can i solve this issue? my email is cesalazar@inprosis.com Thank you.
how to track and get reports on when a call was managed remotely vs needing an onsite visit
I would like to find out some stats on how many calls are resolved remotely vs needing an onsite visit. How would you best track this? Would you have to add another field on the request form? I don't want to confuse users who use the selve serve feature to create a ticket. Any advice appreciated
In which table is the "Last attempt to fetch mail" timestamp stored ?
I would like to automate a check that SDP is fetching mail. Where can I find the timestamp information in the DB (or file) ? TIA -Audun
SDP cannot start with error: "Resource check failed for service jboss:service=Naming. Port already in use:0"
Dear colleagues: We have installed evaluation version of SDP on Linux and managed to reconfigure it to use https... That was quite tricky. Now we faced another issue: we need to access SDP from outside network via firewall with port redirection. Actually, everything works except for the link that users might receive in e-mails (for instance notification for Resolved request with link to "Close Request" form). These links point to internal name of server but not to published name. Thus, links
Table Name having TICKET information in servicedesk Database
Hi all, I would like to know the tables names storing the ticket information details like ticket name , ticket or request id,ticket priority in servidedesk database. please advice. Thanks Karthik
Mails download problem
i have configured email incomingh in optilive but i am unable to download mails while i am able to send mails. The mails are in the inbox but are not getting downloaded on the server . I am able telnet the mail server kindly advice.
Problem getting remote control of machines
i am unable to get remote control of machine even after putting agent on both the machines i am getting the following error FAILURE :Problem while connecting Workstation. Please report the problem to the system administrator, with the Error Code - 1,253,343,387,343
Telnet to router or switch
Hi guys, does an1 knw how to configure in opmanager so that any telnet session to router or switch gets alerted to administrator??
i cant find the 2003 server picture!
hi, on the most of my servers that are running 2003 server they are reperesented by a windows 2003 logo in the bussines view, but some new servers that i added shows are representded by a windows logo only, in the bussines view editor there are no choice for setting a 2003 server picture on objects. here is what i mean: <a href="http://sv.tinypic.com" target="_blank"><img src="http://i31.tinypic.com/2iitvuo.jpg" border="0" alt="Image and video hosting by TinyPic"></a> where can i change this
Timeout in Software Deployment
I am attempting to push out XP SP3 to a test computer. It is failing after approximately an hour with the Remark "The wait operation timed out". I can bring up Task Manager on the test computer and see that during that hour SP3 update is running in the background. I checked the computer.log and the resulting log that gets created (the last one was 16506.log - I have emailed these logs to support). Everything appears to be going fine until an hour passes and then it fails. I saw in the log something
Intermittent: Invalid State / Connection object is closed, when attempting to view Alarms
Frequently in the current version of opmanager, I'm encountering the error pasted below, when I go to view Alarms. When this ocurrs there are no TABS available to click, so I must click my explorer BACK button and re-click the ALARMS tab. Just a moment ago, I encountered the error 4 consecutive times, and on the 5th attempt, I was able to view active alarms. What could be happening? How can we fix or troubleshoot this problem? My SQL connection is good, since I can get everywhere else, this
How do I change the site of several users quickly
After import of AD, were created several sites. I would like to eliminate them and register all users at the same site. But to do this manually is very cumbersome. I want do to access the corresponding table in mysql database and change the ID. Thanks.
关于阀值报警,opmanger监控一个oid值，返回三个值。
测试监控值如下： 结构如下 instance value .301 200 .301 240 .101 250 阀值设置条件中有contains，not cantains,equal,not equal 我该怎么设，才会报警？我希望其中一个值过大时，报警
Enable managers to read their dept tickets
Is there a way that enable managers in our company to open or read specific tickets that belongs to their dept. employees?
edit requester by technician
Hi, we recently upgraded from 7.0.0 to 7.5.0 (build 7500) With version 7.0.0 common technicians were able to add & edit requesters. with our current version (7.5.0) one needs admin rights to edit a requester... is this intended? /Tomas
Announcement Templates
I have already made this request privately, however I thought I would post it here as well to see who else thinks this would be a useful feature: Description: The "announcement" feature in SDPlus is not bad, however it is far too simple for our requirements. What is needed is the ability to create WYSIWYG HTML templates that can be selected. Currently, we send these notifications out using email templates similar to the following: --------------------------------------- <LOGO> PLANNED OUTAGE There is
You are not authorized to view this page
Hi Yesterday i was uploading my Contacts and Accounts and everything was working fine, but today at the morning the administrator user cant view the page of Accounts,Admin and Contracts, when we click the sections the following messege appear "You are not authorized to view this page" how can i solve this issue? my email is cesalazar@inprosis.com Thank you.
Using SCP accounts for own website
Hello, We are planning to renew our website. All our customers will need to login to access our site. Because they already have an username and password to login into our SCP we would like to use the same user accounts. Can we authenticate users from our own website against the database of SCP? Is there an interface or API or web service that exposes authentication functions? I've looked into this a little bit deeper and found the table AaaPassword. I'm struggling with the salt and the hash. When
Monitoring of MSA2012i and MSA2503i
Hi, I'm looking for MIBs so I can monitor HP's MSA2012i and MSA2503i. Anyone ? With kinds regards, Martijn Janssen
script_message ignored in case of success in script monitors
Hi, I am using script monitors in application manager and using the ability to override availability and response time in the output file like described in the help. When I set it to failure, I see the script_message in the root cause analysis of my monitor, but I cannot find it when I set script_availability to success. Is that a feature ? Can I see this message somewhere else in the web interface ? Content of my output file: script_availability=0 script_message=Server is up, have a good day
ManageEngine® EventLog Analyzer 6 Released
ManageEngine® EventLog Analyzer 6 Released We are glad to announce the release of ManageEngine EventLog Analyzer 6 (GA) Distributed Edition and Standalone Edition. Download Distributed Edition Standalone Edition Read More What's new in this release? 6.0.0 - Build 6000 - Distributed Edition GA release of EventLog Analyzer Distributed Edition. New Features - Admin Server The general features available in this release include, Distribution Enterprise edition provides following view for all Managed
Report for Router logs
Hi All, I am trying to create a customer report for router logs using message filters. The message filters are for events such as %ASA-config-7, %ASA-config-5, %ASA-auth-6. I can see that these events are being logged but report that is generated has no information at all and the report is empty. How do I go about in getting this report to work? Kind Regards Sobash
Handle Invalid and support is away on vacation
Keep getting this error and support isn't available, can anyone assist? COD MOD 4 Install -- Failed The handle is invalid. Sep 17, 2009 06:21 PM
Adding EMC Clariion CX500 SP's to monitor
I successfully added the SAN device to opmanager but I would like to monitor if any of the SP's fail or if anything else fails in the unit. Under Monitors I have service, performance and process but I don't believe any of those fit my needs.
7511 just disappeared
I went to the about link like I always do each day to see if a new version is out and say 7511 was out. Before I could login to my server to download the latest file, the link disappeared. There was even notes on 7510 on what was fixed for this version. What happened to it?
Installer file versioning
It would be helpful if the ServiceDesk installer was named with the version number, or if the executable metadata contained a reference to the build number. I typically keep the older versions of the installer in case I need to recreate an environment based on an older backup, and since all of these versions are named the same it can get confusing. I typically name mine like: ManageEngine_ServiceDesk_Plus_v7509.exe This is already done with the PPM files, but not with the executables.
Approval status
ServiceDesk Plus Why does Approval status read as N/A on some changes. Even though they have been approved for change by Cab committee.
Error when applying backup file
When attempting to restore my database, the restoration process is failing. I am getting the following error: Please wait ! Restoring in Progress................... 0-----------------------50------------------------100(%) ==============================================QUERY = INSERT INTO WordMap (APPLICATIONID,WORD) VALUES(1, N'ti'); java.sql.BatchUpdateException: Violation of PRIMARY KEY constraint 'WM_PK'. Cannot insert duplicate key in object 'dbo.WordMap'. at net.sourceforge.jtds.jdbc.JtdsStatement.executeBatch(JtdsStatement.java:901)
Problem with Probe
Hi all I'm having an odd problem with a Probe for one of my clients. Well two problems actually, though I'm not sure if they are directly related or not. First - the probe does not seem to be detecting all the devices on the client network. The site has 6 servers and 40+ desktops and yet the first time I ran the discovery it only picked up 20 devices. So I ran it again and it picked up two more. Now I have started the network discovery something like 10 times and it is up to 27 devices and it
Employee Search on City
Hello, Running AdManager Plus Professional, v4.4.0 build 4400. We would like to add "CITY" as a searchable field in Employee Search. Is there a method to do this? Thanks, Claud
Changing Request ID
Good Morning All, Hope this finds everyone well. We've recently added ServiceDesk to our Internal Network and have been very impressed with it so far. I do have one question at the moment, however. Is there a way to change the way that ServiceDesk labels Request ID's? It appears that, by default, it labels them by number, starting at 1 and incrementing up (2, 3, 4, etc.). Is there a way I could make it, lets say, have it ID the Request based on the date? For example: 09170903 - Request 3 on
Can't see new domain added
Hi, I added a domain and I cannot see it domain settings. Is there a way to see the domain even if it didn't connect correctly. Thanks
Problem with fetching OU's from AD when importing requesters
Hi, We've made some changes in our AD meaning that i need to configure the service desk to look for users in a new OU. When i enter the 'Import Wizard', when i press the 'Fetch OU's from Active Directory Again' button, i get an error stating that ' Exception occured while enumerating oraganizational units'. Is there a log somewhere where i can get some additional information, or is there someone that can point me in the right direction of a solution? This has been working fine for almost a year before
Given an Asset, find all Changes that affected it
Hello, I couldn't find a way to perform a very simple but important action: given an Asset, find all Changes that affected it. I'm sure that there must be a way, I'm just not finding it. Any hint?
Requester, additional field, pick list not working.
Version : 7.5.0 Build Number : 7509 I create an additional field for requesters, and choose to have a pick list, then give it some items. When logged in as a requester, I get the additonal field box, but it's not a drop down box, and there are no options, it's empty.
Group and Technician field in Defualt Requester Template can't be added back to it?
Hi, We need Group and Technician field back to the Default Requester Template - but those fields are grayed on the left side of page where you can modify template. I don't know how this happend? Those fields was on the Defult template (are still are for Technician, but not for Requesters). Any idea how to fix this? Best regards, Vladimir Vucinic
ELA Novel support
Hello, is it possible to monitor Novel Server Log with EventLog Analyzer ? best Regdars
MS SQL Monitor
Hello, We are using AppManager 8 Build 8610. I have added a MS SQL Montior (Cluster) and discovered that not all the data bases are being found. I can consistently recreate the problem by removing and recreating the monitor. Different databases show up each time I create the monitor. How do I resolve this issue so that the SQL monitor sees each database that is on the system? Thanks!
How can I see multiple SNMP graphs?
I can configure SNMP graph to monitor a single OID on a single device. I would like to monitor 4 devices, and 2 OIDs per device - that's about 8 graphs. How can I create and see these 8 graphs together?
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