How to change from bits to kb or Mb?
Hi, Unit in program is shown in bits, how can I change to kilobits (kb) or Megabits (Mb)? It makes a lot easier to read values. And where is the option if I want to see values every 5 minutes for last month in Bandwith Monitor. I can see every 5 minutes if I choose "Last Hour Report", in "Last Month Report" is available only every 1 hour period. Thanks
Switch port mapping doesn't work with Nortel switches
I'm using the version 5.6 build 5613, but when I try to add a Nortel 325-24G switch on switch port mapping, it always failed. I set the community in my switch but is not working. It works fine with Cisco and 3Com elements. Can someone help me?
Switch Port Mapper - IP Address Manager dual entries
Hi, I am running latest build of OpUtils (5619) on Windows 2008 x32 server. All is working well, except on switch port mapper, on ports where switch is connected to switch (uplink) I see entry for a computer that is connected to that port, resulting in multiple IP entries in the IP Address Manager. Example: Computer A is connected to switch 1 on port 10, switch 1 is connected to switch 2 on port 12, switch 2 is connected to switch 3 on port 5. I see computer A on all switches in the port mapper
Windows 7 ??
Hello, Most of our IT staff has moved to windows7 since it has a release date in about 4 months to the public. Servicedesk does not even load at all in IE8 on it, it just goes to a blank white screen. Please address this soon as this is not a feature request but a problem that will be affecting more of your customers every day that passes... Ken
Dashboard not updated correctly with users other than internal account Admin
Hello, I have an issue with dashbord in ADManager Plus, I created some users to login ADmanager Plus and I Discovered that dashbord is not correctly updated but if I'm using internal account Admin, I get dashboard correctly updated. I tested it on my PC with same browser (Internet Explorer 8) Can you help me, I will provide the URL to users who will use ADManager Plus and I would like to be sure that Dashborad will be updated correctly. Regards Philippe
Finding IP Address
Can I Find IP Address from User Login...????
Customizable forms
Administrators can customize the lay-out and choose the fields to appear on different request types. Request forms should be different depending on request type. Each request form should have the request form customizer an interface to enable/disable
Issue in viewing data on FA
I have FA up and running for a couple of months now. The problem is that from a few days the web-console would show no data even if data is being collected. I can see data being collected at the server but am unable to view the same on web-console. Please advise..
Rewording of Approval Options
Approval page includes: Approve: Recommend (or) Reject These options are poorly worded. You don't "recommend an approval", or "reject an approval". Approvals are either granted or denied. More appropriate radio buttons could include: Approve: Yes (or) No Approval: Granted (or) Denied
java.lang.OutOfMemoryError: Java heap space error
Hi, I am getting following problem when logging Application Manager. java.lang.OutOfMemoryError: Java heap space Please suggest Regards, Surbhi Garg Goel
Deleting older backup files
Hello, We have been using Opmanager now for some time and things have been going well generally. We run the X:\Program Files\AdventNet\ME\OpManager\bin\backup\BackupDB.bat file each night in a Scheduled task and backup these files to SAN/Tape. One thing that we have noticed though is our X:\Program Files\AdventNet\ME\OpManager\backup directory has grown to a considerable size. We have manually deleted backups older than about a month but this is easy forgotten and blows out our backup window. Is
Problem with DC - OpManager
Hi, I seem to be having an issue with one of our domain controllers in OpManager. For some reason, the memory utilization dial and AD store dial constantly revert back to No Data Available. If I look down at the monitors, both of them say N/A. On the DC in question, the NTDS.Dit is not on the C drive, it’s actually on another (S drive) partition. When I enter the new path, I have to enter it like this: S:\\Windows\\NTDS\\NTDS.dit I click on ok but then have to go back and edit the monitor
Outlook Sync Problem
Using suport center plus 7 , build 7016 trying to synchonise contacts using the the outlook plugin , contacts will be added from outlook to support center but are not added from support center to outlook instead it always reports zero contacts to import .
Technition not being notified when his own reqests updated
I am having a problem when I submit a ticket as a technician to the service desk I am not notified when the other technician updates the request. If I am the technician I am notified , but not if I am the requester. Is there a setting that I am missing?
Date of Contracts is mandatory
Hi I have some contracts, which I entered into ServiceDesk. All my contracts have a starting date, but most of them do not have and ending date since they run until I cancel them. But the end date is mandatory. I have to enter a date here. So I enter a date, that is far in the future. But I think it would be nice, to check an option saying, that there is no end date, but instead it would be useful to have atime when I can cancel the contract. We have contracts, that can be canceld every 12 months,
Recently added technicians are not showing in admin's section.
I recently added some technicians to the Service Desk Plus, but when I go to the group section in the admin's page, the newly added technicians do not show in the list. Could I get assistance with this? Regards, Rainton
SC+ 7505 - Portal login redirection
Hi, I'm testing the upgrade of 7505 and have found a couple of issues which I'd like clarification on: 1) I was under the impression that the client portal address of https://<URL>/sd/SolutionsHome.sd was going to be changed to a simpler URL - have I missed a new confirguration setting or has this not been added? 2) When a contact types their username/password incorrectly at the portal page the system redirects them to the support rep login page - is there any way to prevent this happening? Cheers,
distributed asset viewer in 7506
I found this info in the 7506 admin interface: "ServiceDesk Plus will help you scan assets distributed across multiple sites. Install AssetExplorer in your remote sites where you want to scan assets. When scanning is complete, you will be able to export the data from the remote AssetExplorer server in the site and import it in your central ServiceDesk Plus Server. " what does "export the data from the remote server mean? how do i do this? most of my remote sites are really just home employees. When
DMZ Installation
Hello, I have the following question: Do to security restrictions in my company, applications with external access can't be installed on servers in the internal network. What's the best way to implement SDP in a DMZ scenario without having to open WMI and SNMP from DMZ do internal. Thanks, Leonardo Almeida Cruz
Group member reports - need delimiter other than "," between member names
Need group membership reports that don't contain a "," between each member name as they are also using "last name, first name" so all I have is a string of names with commas between them, no real delimiters. e.g: Burke, Jennifer , Dill, Ricky , Barnard, Laedra , Payne, Mike , Fuller, Vanessa , Gonzalez, Samara , Colclasure, Kathy , Hill, Sonya , Embry, Michael , Kreider, Kimberly , Garrison, Joe , Harris-Wilson, TC , Hunt, Sue As you can see, no distinction between members, just a list
how do i move service desk from one machine to another?
Hi, I am using ServiceDesk Plus on a machine used for testing and I would like to transfer to another machine that has more resources to handle the database.
Firewall Analyzer not listening on UDP514
I've just setup a test XP machine running the latest eval of FA. I've run a few tests using Kiwi syslog message generator and can send test syslog messages to the FA on port 1514 but not on port 514. According to the manager 514 is up and running. I've tried removing the port and re-adding but this has no effect. Any ideas? This is a new XP machine running SP3 (no firewall) with a default install of FA.
Firewall Analyzer 6 w/ Cisco ASA 8.2
I have the configuration on the ASA and I see it reporting back to the Firewall Analyzer. In the traffic reports however, I see the hosts and the number of Hits but each record has 0 for MB sent or MB received. What do I need to do in order to see the AMOUNT of traffic going through the firewall? Here is the relevant configuration on my ASA logging enable logging timestamp logging trap informational logging device-id ipaddress inside logging host inside 172.30.x.x Thanks, Brandon
Problem with Probe
Hi all I'm having an odd problem with a Probe for one of my clients. Well two problems actually, though I'm not sure if they are directly related or not. First - the probe does not seem to be detecting all the devices on the client network. The site has 6 servers and 40+ desktops and yet the first time I ran the discovery it only picked up 20 devices. So I ran it again and it picked up two more. Now I have started the network discovery something like 10 times and it is up to 27 devices and it
Security Reports : Top Denied Hosts
Firewall Analizer with cisco asa logs doesn't show information about "top denied host" or "top denied protocol" inside Security Reports., just shows the "top security events" pie graph. It says "No data Available". The logs are incoming correctly and other reports are ok.
Empty Syslog with Cisco Pix 515
Hello, I've a Cisco Pix 515 working with Manageengine Firewall Analyzer, it's working great but the Syslog always is empty. I've check all configuration on Cisco Pix and everything it's ok, someone could tell what more I've to do... I hope for you answer, Thanx
GMT -03:00
Hey guys, Where is GMT -03:00 (Brasilia) in the last version (7503) of SupportCenter Plus? I only see GMT -03:30 (Newfoundland). I've attached a image with this configuration. Thanks, Marcelo Romera
Schedule backup failed
I am getting this message when the schedule backup runs: Dear Admin, ServiceDesk Plus database seems to be corrupted, So please contact your database Administrator [OR] servicedesk support for further assistance to recover your data forward this mail and support file(s) to support@servicedeskplus.com Error Trace java.io.FileNotFoundException: E:\AdventNet\ME\ServiceDesk\backup\backup_info.xml (The system cannot find the file specified) at java.io.FileInputStream.open(Native Method) at java.io.FileInputStream.(Unknown
Associate Categories/SubCategories with GROUP (not just technician)
You can configure particular categories and subcategories to automatically assign themselves to a Requester. This only fits very small IT environments. The ability to associate a GROUP to a category/subcategory scales to larger enterprise IT Helpdesks. All "Internet down" categorized requests would be automatically assigned to the "Network Administration" group. Assigning it to a specific tech won't always be applicable because of cascading roles and responsibilities, people out sick or on vacation,
Http error when connecting to website
HTTP Status 404 - /event/index2.do -------------------------------------------------------------------------------- type Status report message /event/index2.do description The requested resource (/event/index2.do) is not available. -------------------------------------------------------------------------------- Apache Tomcat/5.0.28
Exchange 2007 users creation says invalid data
Hi, I have followed the process to use exchange 2007 with AD Manager plus ( ie installed the EMC on the same server as ADManagerplus ) and set the service to use the domain admin account but when creating a user I am checking the user in the EMC after creation and am getting an error saying that the user has invalid data Can anyone advise? Thanks
Security Groups / Distribution Groups missing
Hi, I am trying to create a template for user creation but when selecting Security/Distribution Groups for " Member of " I notice that some groups are missing from the list that are in our AD Can anyone advise how to get all groups to show? Thanks
Import / Export Monitors
Hi, How can I export and import monitor between my managed ans manager server? Is it possible? I would like the managed server get the "Application Manager" monitors group of the other managed server. Bye Jerome Linxe System Ingenior OFAC - Geneva
"Currently the device is not monitored"
Hi, if you see in the attached screenshot, how comes my device is not managaed, where can i set a device to "not monitored" and where can i set a device (as the one in this case) to be monitored again? <a href="http://sv.tinypic.com" target="_blank"><img src="http://i25.tinypic.com/2pyvofp.jpg" border="0" alt="Image and video hosting by TinyPic"></a>
Notification for Requester-Replies does not work
I have some troube with the Option "Alert(or Notify) Technician by Email when there is a new reply from the requester": We have set this option to have our Technicians informed about incomming replies to existing Workorders. Normally the content-message of the reply is shown in the Notification. After the Upgrade to 6.0 it looks like that only the content-message of the main workorder is included in the Notification - not the message from the reply. I need a solution for this issue really soon. During
System going to Shutdown --- received process interrupt
Hi, We are trying to find a suitable monitoring solution for our servers , we have been using the trial hosted version . Registred the application at : https://ondemand.opmanager.com/login.sas Product : ManageEngine™ OpManager OnDemand OS client Details : Linux duarte 2.4.21-50.ELsmp #1 SMP Tue May 8 17:18:29 EDT 2007 i686 i686 i386 GNU/Linux We have encountered the following error while installing the probe. Error : [root@xxxx bin]# ./run.sh JAVA_HOME : /root/AdventNet/ OpManagerODProbe/jre
Questions on the Change Request Feature
Can only technicians create Change Requests in the Service Desk Plus software? Or is there a way to get requesters to be able to submit change "requests" also? Thanks!
Applications Manager Availability Report PDF Header
Hi, When we're specifying the Custom Period for availability report, is there a way to display this date in the PDF report header as well? In the PDF, instead of: Availability Report for {monitor group name} custom time period Maybe: Availability Report for {monitor group name} From Sep 1, 2009 10:22 AM to Sep 16, 2009 10:22 AM Thanks, Maureen
Outlook Sync - filtering
I'm doing a bit of testing with the Outlook Sync plugin. I was wondering if there will be a way of filtering the contacts that get synchronised. As it stands all of my contacts are synchronised into SupportCenter Plus, which is more than I really want. I really only want our customers to be synchronised, not our supliers and all of my friends. For this a filter that could select only contacts based on outlook categories would be ideal. Also as contacts come from SCP over to outlook we really need
Training for Application Manager
Good Morning every body. I have a question about application manager, apart from the online documentation and demonstration, Do you have online courses for companies? for example: if I want to learn a specific topic. Thanks for your answers Regards, Jairo
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