Split and merge service desks
Imagine - customer have a single SC with two suport departments in it. One of the departments grow fast and want to separate it's part of SC to standalone installation. Or maybe there two SC installations wants to be merged.
CTI: simultaneous incoming call notifications
Do multiple call notification windows - now it changed too fast when more then one call arrived
reporting on log collection status
Hi, is it possible either to create a custom report that emails with the status' of data collection in the last 24 hours or create an alert that alerts when a client is unreachable or access denied Thanks in advance Chris
changing color of "Volumes with most disk usage" gadget
Hi, is it possible in some way to change wich percent the bars to the left will indicate green/red etc? take a look at this screenshot to understand what i mean: <a href="http://sv.tinypic.com" target="_blank"><img src="http://i33.tinypic.com/111to48.jpg" border="0" alt="Image and video hosting by TinyPic"></a> i want the bars that indicates red,green etc depending on how many percent disk usage, i want to change it so they only show red color if the disk usage is above 85% instead, can this be
get traffic from ports on a switch
Hi, when i enable the port monitoring on a switch, where can i check the utilization of certain ports? like how much traffic or bandwitch they are using`? if you see on this screenshot, the traffic data is now showing up! <a href="http://sv.tinypic.com" target="_blank"><img src="http://i34.tinypic.com/2cr5chc.jpg" border="0" alt="Image and video hosting by TinyPic"></a>
Mibs HP-UX Integrity
does not monitor cpu utilization, disk utilization and memory utilization either, where I get the mib for HP Integrity s.op HP-UX 11.23
Stop alerts on interfaces. How?
How do I get OPMan from triggering an alert each time a port on a switch goes down? I need to see when the entire swicth goes down but not evey interface or PC reboot. I get way to many alerts on switch ports. I am sure it is something easy but I just can't find it. Thank you
Netasq and Snapgear SG580 firewalls.
Hi... Just test and play with Opmanager v8. But i have a small problem. When im using Opmanager V7, Can view my Disk Utilization on Netasq firewall. But when using V8, I cant view it. Other monitoring running perfectly. Then i try using my 2nd firewall (Snapgear Sg580), Opmanager V7/8 cant view my Memory Utilization and Disk Utilization. Other monitoring running perfectly. Anyone can help me please. Thanks.
Compatibility issues with Internet Explorer 8.0
We are currently running SDP Version : 7.5.0 Build 7509 on a Windows 2003 Server. Of late when a technician using IE8 attempts to create a new or edit a custom view, on pressing Save we get a Page Error 500, but if he switches to Firefox, the save works. Anyone got any ideas? Many thanks Steve Lewis
CTI for multiple operators
Ability to work with CTI simultaneously on different SIP logins
CTI: SIP client
Monitoring SIP client signalisation IMHO is more better way to catch incoming call event than using Asterisk management login
SLA reporting
Hi Support, Can someone please assist me with reporting on how long a request has been active (i.e. assigned a status whose running status is set to True). Example: SLA: Critical status = 8hr completion Contact raises critical request at 10am today Support Rep responds at 10:30am today asking for further information Contact responds at 1pm tomorrow 1) Full elapsed time since request was raised = 27 hours - SLA breached 2) Running time (time request was with us and not the Contact) = 30 minutes,
hide contact number and asset field on request form
Is there a way to hide the contact number field and the asset field from the requester on the request form?
Screeshots in email?
I noticed that when a user sends me a screenshot embedded in the email (from Outlook) that it doesn't show up in the ticket. Is there a way to get this to work. I thought maybe I could just upload it after, but I also don't see anywhere to do that. Am I missing it? Thanks for your assistance.
custom report error
We're running 7512. When I create a custom report with the following settings, run fails with "Error executing SQL statement for : AdventNetReport." report type: tabular module: requests display columns: Request ID, Category, Subcategory date filter: Completed Time, Last Quarter advanced filtering: didn't set group by: category order by: category, subcategory summary type: Request ID, count
what does last login time = 0 mean?
Gina reset/unlock does not work at CTRL-Alt-Del
We have Ad self service 4.4 4410 build on DMZ windows server 2008 . Everything works Ok apart from the ability to reset the password from Gina at CTRL-Alt-Del screen. The page cannot be displayed comes up. According to the client logs Gina tries to open URL: http://server:8888/AgentStatusUpdate.cc? This URL is not reachable through the IE7 too from the client after login. This URL only works from the Ad selservice server. The URL redirects me to :https://server/html/ResetUnlock.html This
ServiceDesk with custom front end?
I'm looking into creating a custom front end for our help desk along the lines of this one: http://www.yale.edu/its/helpdesk/index.html Using that as a model, my goal is to create Web forms for common request types in order to reduce the amount of time help desk staff have to spend researching requests.Is there an API or protocol (SOAP-based, maybe?) for generating ServiceDesk requests in other applications? Absent such an API, is it possible to create requests directly in the database, and, if
SSL certificate
Generate and install ssl certificate
QOS
I am getting inconsistent QoS report on Netflow. The machine is sending packet with AF32 and Netflow is reporting EF. Why is the discrepancies? Please advise. Thank you,
Database Monitors
What acount privileges are required for Oracle. Sybase, and MS-SQL monitoring?
Wrong Language on Request Filters
Hi, I am currently setting up Service Desk Plus 7.5.0 Build 7509 as HelpDesk Tool for my company. We want to use the multilanguage version, setting is configured to browser default. On the Requests Tab, when choosing the filter "Showing", for all requesters which are able to view "all request from their site" all the site related filters are always in english, no matter what language is used. Does anybody know, where the entries for translated languages are stored in the DataBase/File, so I can
How to generate time based report
Dear Support, We at CTRLS Datacenters are using AdventNet ManageEngine SupportCenter Plus Version : 7.0.0 build number : 7009 We will be placing a purchase order in short time. In the meanwhile, I would need help in the following. The problem ========= I want to generate a single report as below. Should contain all the On hold tickets(From the time the ticketing system was used), tickets open and closed between 2:00 PM to 10:00 PM on a specific day. For example, I would like a report which contains
Applications Manager, Event Log Monitoring
I need some help configuring event log monitoring. Firstly, we need to enable event log monitoring for all windows based servers, how can I do this in bulk rather than loading each monitoring, editing the monitor to include event log monitoring. Secondly, the event rules seem fairly straight forward but under the event IDs can I do ANDS or ORS for example system reboots. Can be logged under the following event logs. user32 with IDS of 1074,1075,1076,7073 Rather than having 4 / 5 rules to cover this
Do not load: Mail Server Setting, Organization Settings/Settings
Hi, I have Trial 7507 and firefox. After same time admin menu opens but some button don't work ("Loading please wait..."): HelpDesk Settings/Mail Server Setting, Organization Settings/Settings for example. Other buttons works fine: HelpDesk Settings/Mail Configuration etc. With regards, Rodion Zvorygin
Suspending a site
Hi, We are going to be using the enterprise version to support external clients (once the MSP Enterprise version is available we will look to move). Wondering how other users disable/suspend client Sites? For example, don't pay, leave, etc.. Thanks.
Request Vs. Problem
Afternoon everyone, quick question from me this time. I'm debating the usage of a Request vs. a Problem. What's the difference and how can I use them effectively? Thanks. ~James Murphy
Traffic is not monitored
Hi! I have a problem with one of our Linux servers. No traffic is monitored there. The credentials work correct (SNMP and CLI). The port is shown as "available" but no other data will be collected. How is that possible? What am I doing wrong? My version is OpManager 8024. Hope you can help me solving this problem! Kind regards, Mok
Performing a GET command on a folder in MibBrowser
Hi, I'm developing an SNMP Agent and I'm having some trouble when I perform a GET command over a folder. When I do that, OpManager seems to make about 2k requests to my SNMP agent always asking for the folder's OID instead of it's leaves' OIDs. So my question is: how can I make OpManager cycle through every leaf of a given folder? Thanks for your replies, Francisco.
Encrypted CLI authentication passwords
Hi! If I want to use CLI I always have to change the ssh configuration at my Linux systems. The PasswordAuthentication setting has to be set to yes (accepting clear passwords). In my opinion this isn't the right safety concept. It would be very nice to send CLI authentication passwords encrypted. Is that possible?? Kind regards, Mok
Performance monitors do not work all of a sudden
Hi all, we are using Opmanager for our customers, all of a sudden the performance monitors for a few customers - not all- stopped working. SNMPWalk is able to retrieve data whilst Opmanager self is silent like a ghost. Does this ring a bell with anyone? Thanks in advance! Kind regard, Martin de Pijper
Process Monitor Messages
How can I change the messages that a process monitor sends in the emails? Norman.
Partition Details Percentage
My All Linux Servers have Mounted NFS FileSystem with nTB Size Why OpManager With Last Hotfix send Errors ??? "Partition Details of the Device (%) for /net/kbmonsrc is 115 Percentage, threshold value for this monitor is 85 Percentage" "Partition Details of the Device (%) for /net/kbmonsrc is 140 Percentage, threshold value for this monitor is 85 Percentage" "Partition Details of the Device (%) for /net/kbmonsrc is 102 Percentage, threshold value for this monitor is 85 Percentage"
Distributed Asset Scan
May be, it is silly and has been asked for earlier. Is there a license associated with Distributed Asset Scan? If so, can you specify the details? Aris
Time log for task
I would like to be able to add time for multiple user in a task and report on the time
Importing Assets
Hello, In the Standalone Audit method, ran the script and the XML file was created successfully. When importing it, it states success, however in the software tab, there is none listed. I checked the XML file that the script created, and it does list all the software, but did not bring it over to the Asset details. Thanks,
Diiferent Templates per site
Hi There Just wondering if the current version of service desk allows different templates to be configured per site We have multiple corporate entities all pointing into the one portal and wish to customise it for each one as much as possible. If anyone has any alternate suggestions if the functionality doesn't exist I'm all ears :) Thank you
Operating System unsuported
Hy, Trying to deploy agent I receive the following error message: ""Operating System installed on this machine is not supported" The Os is Server2008. Any advice? Thx Demeter Szabolcs
Problem with software assets / database corrupt?
When I add a new software license and edit this asset afterwards the form is not the license form but the standard asset form (see attached images). Is there a wrong configuration in the product type "software" perhaps? How can I correct the problem? Regards, Peter
Separate Templates for different Sites / Departments
Hello Just wondering if this version of service desk allows templates to be available to users in one site and not another? We have many separate corporate entities all logging into the one Portal and dont want them to see each others templates as it would become quite confusing. On that note is there a way to customise individual logo's for different sites / departments as well? Regards
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