Requesters and Active directory
I am stuck at the requesters tab. I can't import AD since I (assume) don't have permissions (domain level as servicedesk plus puts it) on the domain controller to import the accounts. I try to import a "csv" file that has all the users that would be considered requesters. I am not sure about the self service access details. I don't have the passwords (nor would I want), to all the accounts I want to import. The second question I have is since this is a list of active directory accounts can
Apparent loss of historical traffic record
Hello, We're running NetFlow Analyzer 7.0 (build 7000) on RHEL 4.0 and recently noticed that the historical information has either disappeared or is no longer being displayed. Traffic graphs and data points display for no longer than 15 minutes at best (often 10 minutes). Disk space is NOT an issue. We're configured to maintain 3 days of raw dataand we've only used 67 of our licensed 100 interfaces. Restarting the services on the server has not helped. If someone could please point me toward
ManageEngine NetFlow Analyzer Enterprise Edition 7.0 Released
Dear All We are glad to announce the release of NetFlow Analyzer Enterprise Edition version 7.0. We take this opportunity to thank all our customers and users for their feedback and the continued support. Following features are the highlights of this release: Reporting on CBQoS - Useful for monitoring class based pre and post policy traffic usage, class based drops and queuing. Customizable dashboards for users with Operator & Guest privilege. IP group Include / Exclude - Ability to create IP groups
Customize Global View
Hello, Is it possible to change the global view diagrams and grafics ? I can only see the "Open, Onhold and OverDue", but we added three other status possibillities. Thanks, Richard Baltus
Public viewable page without logon
We have a monitoring station that cycles through several websites, all server/app monitoring pages in our support office. Looking to see if we can get a default dashboard (say for a Guest user) view either published by ELA host on a timed basis without logon, with an auto-logon method and/or have ELA publish a view or report to an HTML file we could then allow control access via the web server to allow our script to cycle through it as well.
Monitoring AJAX progress bar
Our web application has an AJAX progress bar that we'd like to monitor. We'd like to monitor how long it takes for the progress bar to complete, as the progress bar is displayed while an important server-side process in our web application is performed. Is this possible with AppManager? If so, how does one do this? Thanks, Aaron
List of Issues / Enhancements for Hotfix 7514
Dear Users, Following are the list of Enhancements / Issues fixed in the next hotfix 7514. Tentative schedule for the next hotfix will be by next week. Enhancements in this ServicePack : Caching enabled for base and referred site data like BusniessRules, ServiceLevelAgreement(SLA),Operational Hours, Holidays and Timezones. Based on a Configuration in Global Config Table following Performance Enhancements were done: SD-22839: Can be achieved by disabling the Refresh Timer in Request List View page.
Is is possible to show some categories-subcategories to the contacts (using the web form access) and other to the support reps?
Using level was an option, but it doesn´t support the sub-levels (like categories support subcategories)
Is possible to change the default authentication for the logons of the Contacts from "Local Authentication" to the AD?
If there any option, I was not able to find it...
NFA Enterprise Edition - Performance Tuning Tips
Hi All, We can increase the performance of NetFlow Analyzer Enterprise Edition by making some minor changes. The performance can be increased by tunning both the JAVA and MYSQL. Since the Enterprise Edition is on a distributed architecture, we have to tune both the central server and the collector. Tuning Steps for the Central Server : Java Tuning Steps: The Java tunning has 2 steps 1) Tunning the run.bat/.sh 2) Tunning wrapper.conf 1) Tunning the run.bat/.sh Open run.bat/sh" file present
Popup to reboot after patch?
It seems to be hit and miss. What option do i need to select that will prompt a user if they are logged in that they need to reboot to finish installing patches. Seems sometimes people get one. Sometimes they don't.
Missing printers, WMI errors, and WinMgmt errors
I'm still troubleshooting, but I wanted to see if others are seeing similar issues. On 9/11/09, I installed DC, and started deploying the agents around 10:30 am - 11 am. Now, I am seeing two disturbing issues that popped up on those clients minutes after deploying the agents. It is tough to say whether these individual issues are related to one-another, but I can say definitively that they both began after deploying the agents (down to the minute as a matter of fact). ==========================
Remote shutdown maxed out my pipe!?
I sent out a remote restart command to only about 250 PCs on one of my Domains and it totally sucked up all my bandwidth! This is a huge flaw. -Rich
Set wallpaper to none
Hi, Is there a way to set wallpaper to none using "configurations"?
Disappearing printers, WMI errors, and WinMgmt errors
I'm still troubleshooting, but I wanted to see if others are seeing similar issues. On 9/11/09, I installed DC, and started deploying the agents around 10:30 am - 11 am. Now, I am seeing two disturbing issues that popped up on those clients minutes after deploying the agents. It is tough to say whether these individual issues are related to one-another, but I can say definitively that they both began after deploying the agents (down to the minute as a matter of fact). ==========================
Old backups
My Desktop Central Server folder is getting huge. Most of it is from old backups. Do I really need to keep backups from last year? Do I really need more than a couple of backups? What can I safely delete? Thanks - jsbac
Since Daylight saving - SD+ not has Incorrect time stamp on notes
Since daylight savings kicked in we hav had an issue with the time in Servicedesk Plus. When we login we can see the correct time along the banner at the top, however when we add notes the notes are time stamped an hour earlier. We have checked the server and it has the correct time. Can you tell me where the notes are taking their time from? or how to resolve
Product - additional fields
We need to track the serial numbers of products. So, in product list we have a model (Cisco 1812, vendor, manufacturer...). We have 40 routers sold to different accounts. Twelve of them were bought for price x, and sold for y, 4 of them were bought for z and sold for k......and so on. If we inserted additional product field, that field can be edited only first time product is registered, but not when we atach that product to account. The only field that is editable is "Comment". If we register
How are survey ratings and satisfaction levels calculated ?
I have an 11 question survey. 5 choices (1-strongly disagree, 2-disagree, 3-agree, 4-strongly agree, not observed). First survey I answered all questions with 1-strongly disagree. It showed a satisfaction level of 20/100 with a rating of 11.0 Second survey I answered all questions with 3-agree. It showed a satisfaction level of 60/100 with a rating of 33.0 How is the math calculated ??? Ver: 7.5.0 Build: 7505
Enabling Robotechnician
When we go in as Admin, Then select Robotechnician from the Admin tab, there is just a help card. We do have it, however there is no "Enable" button. any ideas? Thanks,
OpManager Prerequisites Install Error
Hi. I'm following the instructions here... http://www.manageengine.com/products/opmanager/help/installation_guide/inst_linux.html The first section lists a bunch of prerequisites. So, I started to install them. The first one is xfree86. So, I ran that command as follows... sudo apt-get install xfree86 Then I got this message... E: Could not get lock /var/lib/dpkg/lock - open (11 Resource temporarily unavailable) E: Unable to lock the administration directory (/var/lib/dpkg/), is another process using
Is there a way to change the sequence of Request ID's
I was wondereing is there a way to change the sequence of Request ID's like adding a starting point number or sequence. Request ID: SD00001
Customize the Requestr's default page
Hi, We have two SDP implementation, one in mother company and it is didcated for ERP support, and one in the subsidiary for other problems/requests, my question is how to add a link in the requester's default page pointing to the SDP of the mother company, if the user wants ERP support.
Duplicated Monitor Data
HI, I recently deleted a monitor information Apache, MySql, etc... and the name of the server/host was ABC123 for example. I reformat and reinstall that machine but now have a diferent hostname "ABC1" and I can added to the AppManage but when trying to add the other monitors such as Apache, MySql, etc.. AppManage add them under the old name ABC123. How can I get rid of that or make the monitors be under the new host. And yes, the server have the same IP address as before the installation, the only
Wich are the best parametters for set an alert on the EventLog Analizer for Cisco Devices?
Hello everyone: I'm configuring alerts profiles in the EventLog Analizer for Cisco Devices and it is not giving me any alerts. I check the email server parameters and everything is ok. My guess is that the parameters in the alerts profiles are wrong, so i am asking for your help. Thanks.
Cant load MIB from QNAP TS-509
Trying to upload a mib file I got from the manufacturer QNAP fot model TS-509. However, it cant be uploaded in the MIB Browser. It just says "Cant upload MIB". If i drop the mib file to the Opmanager server in folder Opmanager\mibs I can see it in the browser but I cant select it. Error message: Error parsing MIB:NAS.mib Exception while loading MIB:Could not parse the file C:/Program Files/AdventNet/ME/OpManager/./mibs/NAS.mib. Couldn't resolve these sequence constructs : { IfPackets } Am I missing
怎么改变web管理的语言(How to change the language of web management)
版主,各位用户大家好, 我是中国用户,我已按照各种方法偿试更改http://127.0.0.1:7272(web配置页面语言)但都没有办法实现,这个问题已折腾我整整一天了,请大家帮帮忙,如何实现? Moderator, ladies and users Hello everyone, I am a Chinese user, I have a variety of ways in accordance else is even trying to change http://127.0.0.1:7272 (web configuration page language), but have no means of implementation, this problem has been frustrating me for a whole day of, please help out and how to achieved?
Reply include name of tech replying...
I noticed we have $Technician and many other variables that we can put in our responses. I was looking to see if there is a way that we can put in the name of the signed in tech who is sending the message. Right now we can do the technician that is assigned the request, but not the person who may be replying to or forwarding on a message that may not be the technician who has been assigned the request. Hope this makes sense. Thanks, Carlos S. Del Castillo
discovery problems
I am testing opmanager, but discovery of my network is being more than cumbersome. using the Range method results in the system freezing unless i use a single range, i.e., 123.123.1.0 to 123.123.1.254. I use the correct netmask, thanks for asking. If i use an extended range, 123.123.1.1 to 123.123.10.254, the system hangs after a percentage if discovery. If i use the CIDR method, 123.123.0.0/24, I'm expecting opmanager to discover my entire 123.123 network, but it discovers nothing. Maybe I'm
Users (or Customers) to use the OPM product will have configured the threshold value.
Dear All, Users (or Customers) to use the OPM product will have configured the threshold value. Our customer wants to know the threshold value (AD, MS-SQL and MS-Exchange server) which they configured. That is to say, they wish to refer to the threshold value which different customer configured. We also know that thresholds are based on business policies. But our customer wants to refer to other customer. Thank you in advance.
Netflow Utilization >100% with WAN Compression
Is there a way to fix the % Utilization so it represents the actual utilization of the Interface? This is a 3Mbps WAN link that routinely passes more than 3Mbps becuase the router has the built in Cisco WAAS (compression). It looks like this is a calculated utilization based upon what can into the router (uncompressed). So our Utilization is routinely 150+%. This is from NetFlow Analyzer version 7.5
WorkOrder schema
The schema diagram from Reports > New Query Report > Table Schema > Requests > Get does not match what I see if I run a SELECT * FROM WORKORDER query. In particular, the Description is missing from the diagram. Is this a bug?
Urgent Request: Contract Programmer To Import .pst Files As Closed Tickets Using PERL or PHP
Looking for contractor that has previously written a PERL or PHP script to load emails (not contact info) from a .pst (outlook) file into Support Center Plus database. We would like all emails imported as closed tickets for archival purposes. We would also like all emails imported with the date that they were received as the ticket creation date / import date into the system. Please call me if you have PREVIOUSLY done this and are interested in contracting with us on this project. Thanks Jim (972-974-1263)
Query problem
Any tips on what I'm doing wrong here? Table schema is Requests: SELECT CategoryDefinition.Categoryname, WorkOrder.Title, WorkOrder.Description, RequestResolution.Resolution FROM WorkOrder JOIN RequestResolution ON WorkOrder.workorderid=RequestResolution.requestid Workorder JOIN WorkOrderStates ON WorkOrder.workorderid=WorkOrderStates.workorderid WorkOrderStates JOIN CategoryDefinition ON WorkOrderStates.categoryid=CategoryDefinition.categoryid When I run that, I get "java.sql.SQLException: Incorrect
How to import + mailbox enable user examples
I was wondering if anybody has like sampl information on how to import massive numbers of people. I have scripts that generate the csv files but I want to know if you have sample files with mailbox enable users, and with quotas, and all. Some help with sample files will be greatly appreciated it. Cheers!
monitor hp-ux with OpManager ?
how can monitor hp-ux cpu and memory and Partition Details of the Device (%) with OpManager ? my hp-ux snmpd.conf seting is (get-community-name: public )
CPU Usage
The CPU usage on our new install of ADManager Plus is above 80% all of the time and hovers at 100%. When looking at the processes on the server it seems like java.exe is taking as much of the processer usage. The memory usage is also constantly growing on the java.exe process. Are there any known issues?
Historical last logon report
Is there a way to display a list of the last logon for users for mulriple days, say 14 days back show the last logon on each day for a list of users? In addition is there a way to do so for log offs? So far I can see the last logon report, which works for day 1 but I don't see a way to do so historically backward for each day. Is it even possible or is that attribute overwritten with each logon? Thanks!
OpManager custom device template export - ???
Hi, OpManager 7004 How I can export and import custom device template? regards, Vadim Zenin
Error on replicated OpManager Windows Server
Hi. I'm trying to get my OpManager service separated from other services (which is my normal routine). For a while, I've had my OpManager running on a server which also has other things runnign on it. So, I replicated the Windows server on which I am running OpManager so that I could have it on a server of its own. Of course, I renamed the Windows server, gave it a new SID and IP and did everything else necessary for it to be a completely separate server. I then shut down the service on the original
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