Creating Custom User Templates
We use the first letter of the first name (givenName) and the last name (SN) as our user accounts for our staff (i.e. Ima Teacher would be iteacher). I am havin a bit of trouble getting a template created with this naming scheme. Is there a way i can shorten the FirstName to the first letter of the first name?
my requester cant see the requests for his department.
I have reset the check box in his account to no avail. ANy suggestions? Cole
Windows 7 compatibility
Hi there, Just wondering before I build my system if FWA6 if compatible with Windows 7 and if it is, if it will work with either the 32 or 64-bit versions. If it's not, I'll have to build it using an earlier OS version and then look at converting afterwards. Thanks, Rick
Automatic Update of Chassis Details?
It looks like DE is not able to collect Chassis Details for a lot of Cisco devices. It manages to take the backup and so forth but the info under the hardware properties tab are all blank. Is there a way to solve that? Update mib-files...? I also have the impression that I have to delete the device and add it again in order for DE to scan for Chassis Details. Is there a way to re-scan a device without deleting it? f.
Linux
Hi all, Is there any documentation on how to configure Linux so it can be monitored with OpManager? I'm trying to get our ESX 3.5 server monitored but am not sure what i need to do. Matt
Notification Rules
Hello guys, I've selected some notification rules, but only three of them work (see image bellow). The other two send no e-mail. Can you have some ideas to help me solve this issue? Thanks, Marcelo Romera
Escalatating Tickets
Hi, I would like to have a ticket opened by support, move to finance, sales, IT, and different other groups in the company. There will be different employees tagged to each one of these groups. I do not want to assign the ticket to individuals, but instead to groups like It, Finance, sales.. etc.. How can this be setup ? I would like ot have reporting features likewise on case statuses, eslcalations and SLA. Any info you can provide will be of great help. Thanks, Robert
Availability not monitored
I'm going to try this in the forum. We are in the latest verion of opmanager, and it has stopped monitoring Availability. I jus has a blue graph, and if you hover onit i says "not monitored". This is critical for reports the we need to produce. Thanks,
polling interval
Is the ICMP poll interval for devices same as SNMP monitoring interval and where is settings for ICMP polling interval for device? I cannot find that settings in opmanager user interface. Thanks in advance!
Cannot log on as Administrator
Hi Guys, Just installed SD+ (build 7506) for the first time, only a small company and I'm the only tech so I installed the Free Standard version. I remember setting up the config to not let users log on locally, only through their domain, now that I have logged out I cannot log back in as the Administrator! Whenever I use the username 'Administrator', click into the password field it shows in the 'log onto' field as "Domain Not Found", and wont allow me to log on. I haven't set up any other administrators
We have been using the Authorizations functionality for some time and
We have been using the Authorizations functionality for some time and would like to report on this rtrending. I have scanned the tables and I cannot find anthing that is what I am looking for . Can someone please tell me where I can find this and if anyone has a base query to start with I would appreciate it.
Tracking flash memory cards
I am seeking the input of anyone regarding tracking small flash memory cards in inventory. Do you or do you not do it and why and how? One issue is the very small SD cards in phones cannot be labeled, another issue is there are so many and people lose these all the time, they are cheap, and finally, I don't see it as any different than somebody losing a DVD that holds as much or more data, and we certainly don't track DVD media. However, there may be a good case to track these.
How to setup Tech/Manager?
I want to be able to setup a Manager for a specific area of SD+ so that he can see all his requests, all requests assigned to his Technical Group, and all requests that were initiated by his Business group. Is there a way to do this right now? I know we have the Department Head feature, but this is not available for technicians. I think if it would be made available, or if there is a way I can do this it would solve my current problem. Thanks, Carlos
VPN Date-Time
Hi, I use version 6.00 build 6.00, and when I go make report about VPN/Users , the columm Date/Time only show the time in the format of the example below: User Date/Time John 2009-09-08 19:59:59.0 Celine 2009-09-09 15:59:59.0 Mary 2009-09-09 11:59:59.0 Bob 2009-09-08 11:59:59.0 The minute and second not change, only the hours. Can you help ? Best Regards. Jean Tomaz
Deployment query
In an enterprise level does AD Self Service Plus have to be deployed on a server machine or a domain controller itself? Also are client installations necessary on all the machines in domain if the target audience is all the users in the domain?
Windows Integration Authentication to manage and control ADManager Plus
I have been searching throughout your manual for a way to logon using my Domain Administrator credentials to manage the ADManager system, only to find that this doesn't seem to work or it is not even enabled. Is this featured in the process of being worked by ManageEngine at all? We have about8 other administrators and other personnel with delegated credentials, although we are not on at the same time we would like to have some accountability of who does what. What is the whole purpose of having
can I import User Templates from older version
I was running 4.2 on W2000 and now have upgraded to 4.4 on W2K8 Can I import my previously created user templates (new user templates) to the new server?
How to set urgency and priority to Normal for request mode = Email
Dear All, When request mode = email, I would automatically set value to Urgency and Priority field to "NORMAL" .. how to do this? please help Thanks & Regards Winanjaya
Failed to establish connection with web server
Hi friends! I have a problem in OpManager Enterprise 7 probes and central. When I try to start Opmanager server, appears the follow error: "Failed to establish connection with web server. Gracefully shutting down OpManager." Read other topic, I found a solution only for OpManager 8, but not to OpManager 7 Enterprise. The OpManager 8 have the Apache Service, but The OpManager Enterprise 7 don't have "Apache" folder in "AdeventNet/ME/OpManager/".... this folder and the StartWebSvr.sh file not exist
requester to technician function
I need to utilize the requester to technician function and since we updated to 7.5 it seems to be broke? I also can't edit a technician ie: change groups....when I hit save there is nor error nor does it save when I hit save. Please help..... we are using active Directory authentication. thanks
Event Log Analyzer Database Filter Question
I am not sure of the proper use of the database filter in order to accomplish the following goal: filter out events with a source of Security, an Event ID of 576, and an Event Type of Success. Since the interface allows me to choose EITHER Event ID OR Event Type, it's not clear to me how I can accomplish this. Thanks for any insights.
Move ELA to a new machine
How do i move my current ELA to a new machine? I need to retain all my settings, logs etc... -Aaron
NFA 7.5 Database Schema
I have been tasked with extracting the usage information for presentation to users in a web browser. Had a look at the database schema (MySQL Workbench) and decided that I need much guidance to workout what bits of data to grab from what tables. Are there any documents on getting summary data in a usable form (NOT pdf) so we can update usage every 15 mins on a web page without giving the users access to NetFlow ?
netflow plugin+ssl
I installed opmanager and netflow plugin. Everything worked fine util apache ssl instalation according to link: http://support.opmanager.com/sd/AddSolution.sd?solID=22801 Afther that all page works fine except netflow pages. When I tray to open "NetFlow modules" appears "Security information" windows with informations that page contains secure and nonsecure items. When I click on Yes appears "Page cannot be displayed" page:(. Is there some configuration for this issue to start work properly?
Linux - Running Support Center Plus in the background (or as a service)
Hi everybody, We're currently testing Support Center Plus in Linux and we need to start it through SSH (because the server is not physically close to us). The issue is it doesn't let us run the application in background mode (that would be "sh run.sh &"). The issue having the application running in the foreground is if we finish the SSH session then it will terminate any application opened during that session that is why we need to run it in the background. Another approach would be having the application
error after losing the connection to the MS SQL SB
Hi, Since last night I have an error and the OP-Manager doesn't work anymore. I found these in the wrapper.log file. I have checked SQLException while getting database connection. Check if database daemon is running java.sql.SQLException: Login failed for user 'opmanager'. The user is not associated with a trusted SQL Server connection. This is what really happened: as you can see the conenction with the MS SQL was lost and after that everything is blocked. The SQL is there and looks fine. I have
Dear Advent Engineers
I would like to ask about is there any thing in your software working on PMO like ITIL you have service desck but we need one to apply the PMO in the orgenization is there is any thing like this its urgent please... Alaa Saeed
Calandar, Asset Checkout, and Technician Profiles
I am very impressed with the Service Desk product and am in the process of previewing it to the LAN shop in preparation for purchase. The Active Directory Hotfix was right on target. Some features that would be of tremendous benefit to my organization would be an integrated calendar to schedule tasks and projects, an asset reservation/checkout for items such as Laptops, and the ability to enter technician profiles so that tickets could be automatically targeted to the appropriate person(s) automatically.
Emailed report on resources in use , memory in use - OPmanager
Hi , I'm new to using Opmanager, I am wondering if it is possible to have an email sent to me daily with resource statistics and memory usage, also an alarm emailed to me if resource usage becaomes dangerously high? I also want to be able to run a web client of opmanager on one of our client machines.........pointing to our server , is that possible? Is there a web interface i can run from a client?????
Monitor Pool Paged Bytes and Pool NonPaged Bytes
Hi Guys, We are starting up a migration from a domain to another domain and one of the main concerns is the token size. This has a huge impact on Exchange server and I would like to start monitoring these 2 parameters imediatelly (before migration) so i can see the progress and impact during the migration. I fopund several mibs about these 2 parameters but none seems to be working. I got no data from any of these. Memory Pool Paged Bytes Memory Pool NonPaged Bytes Does anyone has any idea about the
Problem in Uninstalling Applications Manager
Hi, We were trying to uninstall Applications Manager from the machine on which it is installed. It is giving an JVM error. Attached file shows the error. Please suggest. Thanks & Regards, Surbhi Garg Goel, Comviva Technologies
Database schema ?
I've see many posts where people ask what table holds this or that and what the links between the tables are. Has any thought been given to posting the database schema with some info of the most common database questions?
Requester to technician function
We recently upgraded from 7022 to 7.5 build 7509 and I can not change a requester to a technician. we are using Active Directory Authenticaton.... We have done the suggestions mentioned in:http://forums.manageengine.com/#topic/49000003514442 which suggested deleting the records in the table: aaaaccsession
Response timings
I want to know how to calculate response timings. I am assuming: created date = time ticket was log; responded date = time it was first updated (ticket assigned/updated for the 1st time). But i noticed whenever i created a ticket, my created date is equal to responded date. Please help! Thank you for your help in advance really :)
Modify Settings in SQL Database
All, We have a test SD Plus installation which is an exact mirror of our production environment. We export the SQL 2008 to a .bak file and import it just fine. Before we start the SD service though, I would like to make a few modifications to the database so that alerts and notifications are not being sent out to people. For example, Scheduled PM tasks that were sitting in the queue would get sent out as soon as we turn the test environment on and that is confusing Here is what we would like
URL Sequence Recorder Help
I have used the sequence recorder to record transactions on two different internal web sites. Now in the Applications Manager one site shows it is up and the other shows down. To check if the first one is working I disabled the account I used to login with and it says it is still working. I have no idea why the second site isn't working. Both worked fine in the sequence recorder. I am doing an evaluation to possibly replace Tivoli so I am not that familiar with the product.
Performance of Application manager Infra
Hi, We have an Administration Server with 2 managed server. The first have 471 monitors and a load factor of 0.9 The second have 103 monitors and a load factor of 1.2 Do you think the Application manager infrastructure is enought or on heavy load? Jerome Linxe System Ingenior OFAC - Geneva
Timer for "Yet to be picked from group"
Hello If a request is created and nobody assigns to it there is a remider sent out. Can i change the time before the reminder gets sent? Think it´s about one minute now and that doesn't help alot.
AdventNet ManageEngine ServiceDesk Plus issue
hi i have install trailed version "AdventNet ManageEngine ServiceDesk Plus" on below configuration Windows 2003 enterprise server on this server IIS server running with existing sites. after installation of "AdventNet ManageEngine ServiceDesk Plus" it not working. when i connect to http://localhost:8080 it's not showing "AdventNet ManageEngine ServiceDesk Plus" home page kindly revert back on this Rg. Shailesh
Information Required
Hi All, We are currently looking at an alternative product for our current service desk application. Service desk plus seem to cater to our business requirements.From experience we ran into many technical issues ( that couldnot be solved by vendor) after our current product was implemented in the organizaion. Hence can you provide me with your feedback on this product for better evaluation. Thanks in advance. Greg.
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