How are survey ratings and satisfaction levels calculated ?
I have an 11 question survey. 5 choices (1-strongly disagree, 2-disagree, 3-agree, 4-strongly agree, not observed).
First survey I answered all questions with 1-strongly disagree. It showed a satisfaction level of 20/100 with a rating of 11.0
Second survey I answered all questions with 3-agree. It showed a satisfaction level of 60/100 with a rating of 33.0
How is the math calculated ???
Ver: 7.5.0
Build: 7505
First survey I answered all questions with 1-strongly disagree. It showed a satisfaction level of 20/100 with a rating of 11.0
Second survey I answered all questions with 3-agree. It showed a satisfaction level of 60/100 with a rating of 33.0
How is the math calculated ???
Ver: 7.5.0
Build: 7505