We have several business units where Support Reps are part of each.  For instance, I have 10 business units and I support and am a member of each.

Question: Is there a view somewhere that would allow me to see all the requests from all the business units i am a member of in one screen, rather than having to change business units to see the requests for each.

This is a critical problem for us, we are evaluating the software and it meets all of our needs, however, upper management fears that without a single view for the support rep to see all assigned or in group tickets, they will get lost and customers will go unsupported for an unacceptable period of time.

We would love to implement if this is something that can be done or will be coming soon.

Please Advise...

Chris