Supportcenter Plus and IPCC Cisco Callmanager
Hi all,we've a Cisco callmanager 4.2 system with IPCC.
We need to integrate Callamanager with Supportcenter Plus so that when a call arrives, customer digits his code id and cisco can send this information to Supportcenter Plus and it can open the helpdesk operator web page with a new standard request page filled with customer informations.
Is it possible to make this?
Thanks in advance
We need to integrate Callamanager with Supportcenter Plus so that when a call arrives, customer digits his code id and cisco can send this information to Supportcenter Plus and it can open the helpdesk operator web page with a new standard request page filled with customer informations.
Is it possible to make this?
Thanks in advance