Hi,

When attempting to upgrade from 6012 - 7000, as per instructions here: http://www.manageengine.com/products/service-desk/migration-sequence.html

the following error occurs:

 INFO: Problem during installation of patch

java.sql.SQLException: Invalid object name 'WorkstationModelType'.

        at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.j

ava:365)

        at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781)

        at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224)

        at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628)

        at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.

java:525)

        at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java

:487)

        at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.jav

a:664)

        at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.j

ava:1120)

        at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.j

ava:1073)

        at com.adventnet.servicedesk.updatemgr.util.SDPreProcessor.handleAlready

ExistsComponentType(SDPreProcessor.java:3454)

        at com.adventnet.servicedesk.updatemgr.util.SDPreProcessor.install(SDPre

Processor.java:533)

        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

        at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

        at java.lang.reflect.Method.invoke(Unknown Source)

        at com.adventnet.tools.update.installer.Unzipper.contextPreInstallation(

Unzipper.java:309)

        at com.adventnet.tools.update.installer.Unzipper.invokePreInstallationCl

asses(Unzipper.java:136)

        at com.adventnet.tools.update.installer.ApplyPatch.installPatch(ApplyPat

ch.java:274)

        at com.adventnet.tools.update.installer.ApplyPatch.run(ApplyPatch.java:2

24)

        at java.lang.Thread.run(Unknown Source)

17/11/2009 10:14:38 com.adventnet.servicedesk.updatemgr.util.SDPreProcessor <ini

t>

SEVERE:  Inside SDPreProcessor.