Hi,

When attaching Incidents (Requests) to a Problem, the attached Incidents stay in the list of Requests of the technician(s) (under the tab 'Requests').

1. Is it an idea to 'remove' the attached Requests from the 'request-list' ? (because they don't have to be treated as a 'isolated' Incidents anymore because they are part of a Problem)

2. If idea 1 is not possible or desirable, could the fact that the Incident is attached to a Problem be made visible in the Request itself so it is clear to the technician when opening the Request?

Kind regards,

Tomas [ SD+ 7513 ]