Good Evening Everyone,
We recently purchased a piece of software, but apparently the PO was entered with the incorrect amount. The PO was closed and the asset was added to the set of licenses that we have in the system. We'd like to be able to change the software license's cost in the license itself (doesn't matter so much for the PO). However, I've been unable to do so.
If I click into the software and go to the Edit Software License screen, I'm able to manipulate all of the information boxes. However, if I change the Asset Cost field to something other than the cost displayed (lets say from 100 to 150) and click Update, the License page comes up with the original Asset Cost displayed. It doesn't appear that I can change this. Is there some way that we can change the Asset Cost for a Software License?
~James Murphy
ServiceDesk 7.5.0 Build 7514