Users report very slow computers during patch updates
Hi there, I was trying a patch update on the pc's in our network and users started calling complaining of very slow PC's. Is this normal. We used to do patch updates with WSUS and no users complained of slow pc's. Thanks John
Office Reports
Hello. Currently when i try to run "Software Product Keys" Report, i only get keys for office 2003 installations. How can i make a report that will also include office 2007 versions? Thanks, Mike
First Response SLA
Under criteria, there should be an item named [ALL]... Selecting this would apply the SLA to ALL service requests regardless of the other criteria set. Without this functionality, any changes to other criteria items will require me to manually change the SLA to cover the new changes. Additionally, we should have the option to not require the resolution time, as SLAs that require expedient response time only don't necessarily require that the resolution time be set.
can you back up configuration separately from data?
I want to configure 7.6 SD+ on a test box with fake tickets. When I am done, I would like to transfer the configuration (business rules, templates, etc) to the live box with real tickets. Any way to do this?
Quicker way to mark a request as "resolved"?
We love the feature where a "resolved" ticket automatically emails the requester and asks them to close it. However, there isn't a quick "resolve" button like there is for "close". It seems you have to click edit > select "resolved" from the status field > click update request. Is there a quicker way? Jim Goings Webtrends 7.5.0 Build 7514
7.6 Mobile Client and LDAP
We are unable to login to the mobile client using LDAP authintication. It asks for a domain and the only choice is WORKGROUP.
APPMANAGER DATABASE
How to monitor the size of tables in mysql through the tool?
Edit Monitor Screen
A suggestion that I propose. When on the edit monitor screen it would be nice to know which device I am currently working on when I am editing it. It would be nice to display the device name somewhere on the page. I have included a screen mock up as a suggestion. Thanks, Joe
custom dates not included in email report
When generating a PDF version of a report for a custom time period, the date range is displayed in the report header, but when you choose to email a PDF report for a custom time period, the date range is NOT included. This makes it impossible to tell what data is represented in the report. This appears to be an oversight, since the dates do appear in the PDF you can view directly from the application.
Refresh interval on Requests Page
since the upgrade to the new hotfix, the "Refresh interval" for the administrator's "Pending Requests" page has disappeared. Is there a way to bring this back, or access it via another means? it has defaulted to a refresh of "never", which is a big issue for us as we manually assign tickets as they come in.
OpManager PLUS HTTPS - how to?
anyone have any tips or how to configure a certificate for the OpManager to publish such https: / /?
Bounce Address Tag Validation Issue
All, Can anyone shed some light on how they worked around this issue? This is with Build 7505 (not sure it matters though). We have a customer that just started using BATV, which causes their normal email addresses john.smith@domain.com to be appended to read john.smith@domain.com
Possible to see email headers within servicedesk?
We just "migrated" from our old helpdesk system to ServiceDesk this week. One of the major concerns we have is that we can't see the email headers on incoming emails and replies. Is it possible at all? We have two issues that make us want to see the headers: 1) We are troubleshooting why some requests aren't getting auto-assigned to a group, but without seeing the headers, this is difficult. 2) It would be nice to see who was cc'd on incoming requests and be able to respond to them. Jim 7.5.0 Build
Resend Request for approval in Change Module
Need the ability to resend a request for approval in the Change Module to just one cab member. Reason could be if the individule lost or accidently deleted the email request and needs it resent to be able to give approval.
Change Status change automaticly when change is approved or closed
Change Status should change automaticly when change is approved or closed versus having to go in and change the status.
SD+ 7.6 IT Services List
Hi, I noticed in SD+ 7.6 Profesional that there is a possibilty to add IT Services to a list in the Admin tab. What is the purpose of this list cause I can't figure out where it could be used? Am I missing something? Thanks. Kind regards, Waldo
Wrong character set in AD module
Look at this screenshots . I have a domain on Windows Server 2008 x64 Russian . (for Windows Server 2003 x86 Russian in another domain - the same problem). In one case (pic 1) - character set is wrong, in another case (pic 2) - correct. Build Desktop Central - 70011 installed on Windows XP SP3 Pic. 1 Admin-Scope management-add computer(s) -> Select computers Pic.2 Admin - Custom groups - Edit group
rsyslog.conf
Do you anyone know how to configure the rsyslog.conf in Fedora 11 for Eventlog Analyzer to get those logs?
Reporting
Hello, Can someone tell me how to show the report criteria on the reports, i.e. the dates and technician i have ran the report for? thanks andy
OpManager constantly stops working
Our installation of OpManager, which is a fresh install of both Server 03 and OpManager, continously stops working. This has been a problem since we starting using the product about 2 years ago, and is very frustrating when I get alerted of a problem by an end user instead of the product we paid to notify us. We are on the latest patch, except for the one that was just released. When it stops working, the server itself is functional, but I have to either restart the server or restart the services.
2008 Support
When will the AD Self Service support 2008 domains?
Is there a Netcool probe for OpManager
Hi, we want to be able to send events/traps from OpManager to Netcool Omnibus. Is there a probe to be able to achieve this?
Mib Browser - Unable to load: SNMPv2-CONF
SNMPv2-CONF mib is readily available on the i-net. So it is common enough, however I can't get this mib to load in opmanager. My goal is to create trap processors for RAMSAN.mib, one of it's dependent mibs is SNMPv2-CONF. I'm thinking the reason I can't read the traps in RAMSAN.mib, is due to being unable to parse SNMPv2-CONF ?? I'm uploading RAMSAN.mib here, can you tell me if you are able to load this into opmanager, or if you have a workaround for me. Thanks cfb
Device Template for Thread Number
Hi, we've evaluating your product. We need to monitor total "thread number". We have a thread number baseline for every our server. With another external snmp tool I know that SNMP OID is 1.3.6.1.4.1.9600.1.1.4.2.0 and I would like to configure this monitor in device template so as I can attach it on every each server. Unfortunately, from Admin / Device Template I wasn't able to create new desired monitor. It would be fine to browse MIBs making use a find tool in all mib trees by oid.... How to?
7.6 Release
Since I am being asked by my manager (over and over again), I will ask you guys again. What is the status on the 7.6 release? This is truly becoming a joke at this point guys.
Comments over SDP 7.6 beta
Users, Please use this topic to post your comments over SDP 7.6 beta. Related topic on 7.6 beta and release delay is : http://forums.manageengine.com/?ftid=49000002677413 regards, Uma.. ManageEngine ServiceDesk Plus - Help Desk Software of your Choice
ability to view description of fields in the request view.
Need to have the ability to view the descriptions of the fields and their choices in the request. An example would be with the urgency, there are choices, but everyone may not know the description for these. Could use the ability for people to be able to see those. Posibility would be to put like a Question Mark (?) beside the field that if clicked on would open a window with the description of the field and its choices. Same would be true for additional fields that we create ourselves, would be
Need ability to set the approval standards for all Change Types
Need ability to set the approval standards for all Change Types. We do not want the system to approve any Changes. We either ned the ability to change the standards for all Change types or the ability to disable or delete the "Standard" Change type.
automatically notify group of users when creating problem/change is created on a specific item
We need to automatically notify a group of people (technicians AND non-technicians) when a problem and/or a change is being created for a specific item. Therefore it should be possible to define a group of people/contacts per item. Any help is very appreciated. Marc
Requests Merged
One of my technicians merged several requests and now we cannot find them. I created a "Problem" and want to associate those tickets but I've tried running reports using the created date but haven't come up with anything that shows what was merged. Is there anyway to see a history of what was done on a specific day? Thanks for any help you can provide.
How to use external database as backend
We have all Accounts and Contacts data on a MSSQL (Microsoft SQL Server) that is continuosly updated by our Account Managers. I understan I can inport such data via CSV but we rather prefer to have a SCP-MSSQL live connection (read only would be sufficient). How it is possible to do that? I did not find it in the Documentation. Thanks
Tech reply contact acknowledgement
Current "Acknowledge Contact by Email On receipt of the email reply" is copying contact's reply to himself I suppose a need of "Tech email reply contact acknowledgement"
Identify Account Uniquely
Hi, Is there a way to change how account is identified uniquely? We are importing customer data from another system and our end-users are allowed to change customer name. Based on the current rule, we would import the same customer twice. Thanks, IT Dept
Issue with authentication in build 7514
We have come across an issue with authentication since upgrading to 7514. Our domain has both a domain name (companyname.com) and a netbios name (companyname_nt) Previously users could authenticate and it would log them on regardless as it would resolve the user against either name. All of the requesters that are in the system, have the netbios name as their domain name. It appears now that if a user logs on with pass through authentication, it uses the netbios name and everything is fine. However
SNMPv3
Hi All, I've recently upgraded to OpManager version 7201 and interested in using SNMPv3 in our Cisco environment. I have tried configuring this on a test router and OpManager but i'm not getting much joy. Has anyone got any experiences with this that they can share. Many thanks Paddy
Sudden and permanent loss of availability to Service Desk webpages
Techs with Windows 7+IE8 all lost connectivity to the Service Desk webpages. Only a blank page is displayed. If IE settings are altered to always prompt for username and password on the intranet zone (where the service is located) they are being presented the normal login dialog but a successful authentication results in a blank page. Windows 7+IE8 still worked ok a few days ago. Same users using Firefox or an Windows XP computer can log on successfully and get the servicedesk pages displaying normally.
Requestor ability to view all requests
Is there a way to allow a requestor to view all requests? They don't need the ability to modify anything, also this doesn't need to be password protected.
Monitor ESX servers
I enable snmp on ESX4 so Opmanager can monitor the ESX. Know Opmanager can recognize the ESX. but it can`t monitor the other modules like CPU usage, memory usage ect ect. I think I have a problem with snmp authentication. I get a message from Opmanager that I need to chek the community name or string. could someone help me with this essue.
Domain Controllers View
We have OpManager without the Active Directory Monitoring add on. When adding a Domain Controller they are added to the Domain Controller group in OpManager but when we try to view the server we get a message "Active Directory Monitoring Add On Feature is not licensed" and can not proceed to view any of the server details. How can we monitor these servers in this case? Thanks
Recording monthly leasing costs in Asset Management.
In the SDP Asset Module, I can check whether an asset is leased or purchased and record the cost of the purchase. Is there any place I can record the ongoing monthly leasing costs on large items such as copiers? Thank you, Don
Next Page