Installation woes (OpManager 8 / SQL Server 2005 Standard)
Hello all, I'm currently trying to install OpManager 8 using a SQL Server backend (instance), e.g. Hostname = <ServerName>\<Instancename> but keep on getting the Hostname is not recognised error. Am I missing a trick here? Cheers Chris Fenton
Can not see egress traffic on Cisco 7613
Hello, I deployed NetFlow Analyzer in our network to monitor. My topology: My configuration: ! mls nde sender mls flow ip interface-full mls aging fast time 128 mls aging normal 60 ! interface port-channel 14 ip flow ingress ip flow egress ! interface port-channel 15 ip flow ingress ip flow egress ! interface gi9/9 ip flow ingress ip flow egress ! ip flow-export version 9 peer-as ip flow-export source loopback 0 ip flow-export destination 203.203.203.124 9996 ! But on NetFlow Analyzer, I can see
ServiceDesk attempts to scan Expired System
I'm not sure what the idea behind it is, but as far as I'm concerned, if a system is marked as "Expired" that means that it's unplugged, in the back room, waiting to be disposed of or donated. Why does ServiceDesk continue to try to scan systems marked as Expired? ~James Murphy
Monitor SQL Server 2008
Does OpManager support the monitoring of SQL Server 2008? thanks Mike
What does the IP by a workstation represent?
Is this the IP of the machine the last time it was successfully scanned, or the IP of the machine the last time SDP attempted to scan it?
Real-Time Dashboard Widgets do not indicate when a threshold is breached
Hello, Real-time dashboard widgests should be customized to enable flashing RED or another color when a threshold is reached or breached. This way one would not need to remember the various therasholds for each monitor. Cheers, LeRoy
SCHEDULING SINGLE PORT SWITCH/ROUTER REPORT
Hello, there's a way to schedule a single port Router Interface rx report? In the detail, we need to schedule this report: thank you
Query for Custom report
Hi there i need to make 2 custom report query for the attached attributes , 1; server report, 2; print report PRINTER REPORT Brand/Type serial Name Sharename IP SERVER REPORT Server CPU(GHZ) RAM(MB) Video HD size(GB) HD Freespace NetworkCard OS IP
Cannot Upgrade to build 4400 or 4410
I am currently on build 4310 and whenever I attempt and upgrade using the Update Manager the progress indicator stops at 98% and say something about post incantation process. I have left the update running for up to 30 minutes with no change in this status and have been forced to delete the SelfService Plus directory and recover from a backup ZIP file. Any suggestions on how to resolve this problem would be helpful. Is it possible to just uninstall version 4310 and install version 4410, while preserving
Reports
How can I create customized reports?
Within EventLog Analyzer, Import folder with numerous .evt logs
My server administrators organize all archived security .evt logs into folders by domain controller. I would like to point to each folder and import the logs. Is this possible?
Request Screen List
On the requests list screen where all jobs are shown, is there a way that we can customise the fields that show for all users. By default Priority does not show, however we would like to show this. Thanks
Device Down for over 3 minutes but no Alerts ?
Hi, We have a number of Nortel Passport switches, we have set monitoring poll for every minute with an e-mail alert notification for 3 missed polls. According the reports the devices were down for a period of 3 minutes 31 seconds, but we did not receive any alerts for this. The down time is for 5 days ago, but i cannot find anywhere that will give me the granular detail that i need, the exact polls that it missed, weather they were consectivie polls or over a given period. Can you advise please.
ssh config for opmanager
I am trying to monitor via cli on linux redhat systems. I can putty to the system but can not get opmanager to connect. what is the best config for this ?
Monitoring MySql & SSH Tunnelling
Hi, I have an Ubuntu box setup with SSH tunnelling enabled. The tunnel is used by several back office processes that run on the box. I've setup the tunnel to allow connections from "localhost" which allows the back office processes to work correctly. When I try to use the SSH tunnel from the MySql monitor the internal IP address of the machine is being used to connect to the tunnel so it's rejected (because I've only allowed "localhost" to connect to the tunnel and not "xxx.xxx.xxx.xxx"). I could
Regarding request print preview
Can i customize or simply add my logo & Header\Address to this print preview? The idea is I can have the customer to sign on this & fax or mail back for record purpose. Quite cricitcal when customer approved to jobs which has a cost attached. Do let me know if this can be achieved. Would be really helpful.
Adding Business Service categories to Relationships
Is there a way to add default business services to the relationship selections? Right now there is just email, VOIP, Email, and Corporate Website. Thanks.
Additional fields for Client Portal Registration
Hi, I'm working with trial version of Support Center and testing the Client Registration throw Client Portal feature. My question is - how can I add additional fields user must field during registration process. The only option I was able to find is adding selection of Popular or Recent Problems.
Apps Mgr 8 and Symantec Endpoint Protection 11.0 MR5
Good Day. Do you Guys know of a way in Apps Mgr 8 to monitor Symantec Endpoint Protection 11.0 MR5 Servers. Is there a plug-in or add-on I can install to the servers or the Apps Mgr to make them work. I've been checking documentation on Symantec and seems it does not have SNMP capabilities built-in. Can you help me out. Thanks.
PMP integration with OpManager and DeviceExpert
Hi, Actually, we are using PMP in our company, and we are working in the purchase process for OpManager and DeviceExpert. My question is if there is any option to change the credential profile of the devices on DeviceExpert and OpManger once you change the devices passwords through PMP? The idea behind this is basically avoid the manual process of updating those credential profiles. Could the Password Reset Listener be used to accomplish this task? Thanks in advance. Jose Suazo
Port Number Change
I realize that there is a Change Port number .bat file that I can use to change the port number that OpManager is on, but mine doesnt seen to allow me to change it. Anyone got suggestions on how I can change it another way? Please replay as soon as possible. Thank you! James
Maintenance Agreements and Purchase Orders
Good afternoon everyone, I'm curious as to how other administrators deal with this and how someone from ManageEngine would suggest we use the product to accomplish our goal. In the ServiceDesk Purchase Orders, we're trying to figure out how to deal with purchasing things like subscriptions and service contracts and maintenance agreements. These things aren't really software or hardware. They're more like contracts than anything else. How do people deal with purchases like this, and how do people
Explanation of Role-Co-ordinator
I cannot find this in the manual. Can someone tell me what permissions the built in role Co-ordinator has? Running SDplus 7.5 build 7514 Thanks
Remote Control Shortcuts
Is there a way to have Remote Control shortcuts on my Desktop? Thanks, Niles
GoToMyPC
I have one PC which uses GoToMyPC, so they guy has the software running all the time, but he's fine on our network. Why can't his PC be scanned? I also cannot deploy patches or software to his box.
Remote Control Shortcuts
Is there a way to have Remote Control shortcuts on my desktop? Thanks, Niles
How do I re-deploy failed software installs
I have some software deployment configurations that deploy fine on some computers, and fail on others. Some of these configurations have 3 MSI files to deploy. Sometimes all of the MSI files fail, sometimes one or two fail, sometimes all work fine. Sometimes I re-deploy the configuration, and it deploys fine during the re-deploy operation. Questions: 1. How do I get these files to deploy more reliably in the first place? 2. How do I re-deploy to only the failed computers? 3. How do I re-deploy
Failed to set the CurrentDirectory
I am having trouble installing a package through Desktop Central. The application installs manually from the network directory. Here is what shows up in the logs: ########## INSTALLATION ################################################### InstallGivenPackage : Going to perform the Installation action for the given Package. InstallEXEFile : Working Directory path -> \\server\Installs\package\. InstallEXEFile : Root path -> (null). InstallEXEFile : Cmd Line Params -> package.exe
Cisco Energywise
Hi, We are currently looking for 3rd Party managers for Cisco's energywise so we don't have to use the dreaded cisco works. I know solar winds supports this and as an opmanager user i was wondering if there is planned support for any of your products? thanks, Matt Pollard University Of Abertay
Purchase Order-Default Value
Purchase Order number Default value should have the option for generating Alpha numeric code automatically.
Cisco QoS policy configuration and DSCP reporting
Hello Folks, One of our community folks found an interesting behaviour in his router. Actually he defined QoS policies to treat different types of traffic in different priorities. And what exactly happening is, he is able to see the same conversation in two different queues and thus marked with two different DSCP values. When I say same conversation, I mean exactly the same source and destination IP addresses and Application. One of those is marked with EF and the another marked with AF32. However
No-user-response timeout
Rule to remind customer/user that we are waiting his/her answer with closing ticket by timeout when it is not responded
How to duplicate the same configuration that i make on Serverdesskplus to another?
I need to know how duplicate the same configuration¡ regards.
Forum Posts that end with remote session help but no answers!
Hi Everyone, hope you are all well?!?! On some forum posts, in fact, quite a lot of the ones I have looked at today, show something similar to "Could you please send us your contact information or call us at +1 925 965 6300. So that we can have a remote session to look into the issue." The problem is that there are no further posts telling us how these issues were fixed? It would be incredibly helpful if another post was put on to tell us how it was fixed or if it's going to be in a Hotfix. It would
Imposible to run script files(*.bat , *.cmd)
Hi Support, I´m Saúl Fernández for IREO in Spain. I´ve tested that it´s imposible to run a *.bat or *.cmd file with AppManager. In the image attached appear the configuration. Any idea?
incorrect lincs
Hi 2 all, when I recieve message from users I've got such link like http://support:8080/wo........ But my servicedesk server name is not "support", so this links are not opening. In servicedesk link this content variable called $RequestLink. So how can I cnahge
[7.5.0 b7513] Announcement Bug
Hi Not sure if this problem is related to me but if I make changes to an exisiting announcement, it disappears from view (as if deleted). New created announcements appear but then disappear once edited. Graham
How to record general preventative maintenance
Hi, How would I go about recording general preventative maintenance? ie. a ticket which hasn't been raised by a client. I want to track my time spent on an issue, but I don't want my client to get any notification. Any help is appreciated. Thanks. Keith.
Can't stop mail fetching O_o
Can not stop mail fetching - disable button is inactive after changing protocol to POPS (gmail) - looks like password was wrong Can not edit pop credentials because mail fetching is active Server restart doesn't help Log: [15:56:54:253]|[10-29-2009]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[19]|: MailFetchingTask instantiated. | [15:56:54:253]|[10-29-2009]|[SYSOUT]|[INFO]|[19]|: TLS_CLASS : class java.lang.Boolean| [15:56:54:253]|[10-29-2009]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[19]|:
Calendar Integration Like U2 sing "I still havent found what i am looking for"
Calendar Integration Outlook Integration Daily/Weekly/Monthly view of information Ability to determine Support Rep availability on a particular date or during a time period Shared calendar for team work Enhancements to the Reminder section Import & Export in the iCal format Ability to set reminders, follow-up tasks from every module
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