Email Technician when Note is added by default
Hi is it possible that the technician could be emailed by default when a note is added to the ticket rather than having to tick the "Email technician" box on each note? Regards
What/where does the searchfunction search for?
When I use the search function at the left side and I select Requests, does sd+ search in Subject? Description? Notes? Requester conversations? Worklog? Solution from the request? Thank you for your answer. Mark Flothmann
Need ability to show more than one approval from the same Cab member
Need ability to show more than one approval from the same Cab member. Reason would be that we want the Cab member to approve the plan for a Change and then to also approve the testing results before the Change in put in place and then to do a post implementation approval saying they agree that the Change is working correctly.
Feature Request View
I have asked for a number of usefull features, however other than an E-Mail with a reference number I have no view of what I have asked for. It would be really usefull if I could see the features I asked for not just have a record of the reference number in an E-Mail which does not tell me much.
Posting a screen shot into a new request
Hi there we're currently using 7.5.0 Build 7506 The issue we have at the moment, our users can not take a screen shot of there error message and paste it into the new request. Is there an option we need to turn on to enable this? Regards
How to Define Support Plans in Support Center Plus
Under SLA, you can chose various support plan such as default, gold, silver but there is no way to change or add different support plans. How can I do this?
Default Due Date is 1 Hour in SupportCenter with No SLA
The default due date with no SLA defined is 1 hour from the time you create the request. I need to be able to modify this time frame since I do not use SLA.
Windows log alert encoding
Hi. I have a trouble with encoding alert messages. For example: when somthing wrong on windows server (win2k3)russian localisation, a can see log message in EventLog An. in russian character, but when i try to use alert messages i see nonreadable message like this: Dear User, This is an automated mail generated by EventLog Analyzer Alert Generation Engine. An event matching the alert profile win occured at 12:09:42, Wed, Dec 02 2009. Alert Details Host SERVER2003 Application Security Criticality
New User
We had a requirement to look at a customer ticket management software. As it goes by saying, SC+ was my choice, as i have been using SD+ for years. I have evaluated this and submitted my findings to my manager. He is the one who has to approve of this. However, i have few concerns / ideas / bugs .. whatever you may term it as. ( It did add a bit of disappointment to me,, when these were not present ). 1. The CSI ( Category - SubCategory - Item ) from a Business Unit should be regarded as Topics -
Notification users for Contract Expiry
Hi, How can I set the available users for the notificaiton of contract expiry? I found that even the account manager is missed. Please advise.
How to handle duplicate software
We're finally starting to make use of the license monitoring features of ServiceDesk Plus. One problem I've encountered though is that some apps don't upgrade cleanly. In this instance I'm trying to setup licenses for Adobe Acrobat 8, except each user can have two instances, Adobe Acrobat 8 and Adobe Acrobat 8.x.x, as the patch looks like it sets up its own entry. Both show the same version number. I assume others have run into this and was wondering what the best way to handle it was. I can't exclude
Adding devices even if they are not reachable
Hi! Is there a possibility to add some devices which are actually not reachable? I'd like to create a new device in OpManager and prefill it with some details. When the device will be connected to the network I just want to click on "Manage" or something like that. Hope you can help me. Kind regards, Mok
SNMP Trap MIB Support
Hi I am very new to Opmanager. When i get alert to my email i get somethin like Message: sysUpTime.0: 25 days, 18 hours, 32 minutes, 37 seconds. , snmpTrapOID.0: .1.3.6.1.6.3.1.1.5.3 , ifIndex.10137: 10137 , ifDescr.10137: GigabitEthernet0/37 , ifType.10137: ethernetCsmacd , .1.3.6.1.4.1.9.2.2.1.1.20.10137: down , .1.3.6.1.4.1.9.1.794 cpb1-lab-as03 Cisco IOS Software, C3560E Software (C3560E-UNIVERSAL-M), Version 12.2(35)SE5, RELEASE SOFTWARE (fc1) Copyright (c) 1986-2007 by Cisco Systems, Inc.
SDP 7600 cannot fetch email as previous build
after upgrade to 7600, SDP cannot fetch email as previous build. we do not change any setting. I checked the log file, found it can only receive the first email in mail box. After I enabled the "e-mail command" option, SDP can fetch all email. I want to know it is per design or a issue?
CPU usage became 90% over after I upgrade to 7600
After upgrade to 7600, when SDP startup, the CPU usage of SDP server always keeps over 90% (the java process). Any others met this issue?
Solution IDs Jump by 300
SDP Version : 7.5.0 Build 7514 We've recently begun using the Solutions portion of SDP. We noticed that every 5 entry the ID jumps by 300. (Please see attached image.) I would assume that this is not supposed to hapen.?.
Global View - Graph
Hey guys I have a question I was wondering someone could help with. On SupportCentre plus under the Global View a graph is displayed that shows the number of tickets received by the software. Is there a way to modify this graph to add more information. thanks in advance Sid
Sender contains and Sender does not contain at the same time
I have an existing "Sender Contains" rule in the Notification filter. I need to add a "Sender Does not contain" rule to stop notifications outside of our domain. When I add the "Sender Does not contain" rule it replaces the "Sender Contains" instead of adding it as a second rule. Is this normal and if so is there any other way to get the desired result? Thanks, MM
No logon screen after servicepack upgrade
After upgrading adselfservice to the lastest version via update manager i cant logon on. after restarting the service and then starting the application i just get a blank page. (no logon prompt) Help !
Enhanced Business Rules
Business rules should be enhanced so that the action can make changes to any adjustable setting. Additionally, business rule actions should be able to do other things such as send an email notification when a rule is met.
login problem in fwanalyser mysqld-nt.exe faulting
Dear Sir, We are not able to login fwanalyser 5. when we give user name & passsword its stops at http://serverip:8500/fw/j_security_check. Atfere reboot system we are able to login in fwanalyser Until the error "mysqld-nt.exe encounter a problem and needed to close" comes. ( A screen shot Attached) Please do needful Regards, Dipak Parmar
ManageEngine DeviceExpert 5420 Released
Hi, We are glad to announce the release of DeviceExpert build 5420. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of DeviceExpert Build 5420 New Features / Enhancements Enhanced configuration changes report with version number details One more option has been provided for editing the host names of devices in DeviceExpert inventory. Users can now update DNS server values and resolve names Option to specify custom criteria to
GINA for Windows 7
Does GINA work on W7?
SQL 2008 support?
I'm currently looking at migrating our servicedesk install to a dedicated virtual server(some of the services on it's current shared server are unstable and causing downtime not realated to the servicedesk software). We currently have the data stored on an SQL2005 database server, but our company has since installed a SQL2008 server for the purpose of moving over databases like the servicedesk to. Can I verify that servicedesk will work with SQL2008? and, is there a migration document that might
Feature: Delay Backup after Syslog Message
Hi, it would be great if you could somehow code the ability to define a delay for the backup of a device after change notification into DE. Example: You configure something in CLI, finish it and then return to privileged mode. The moment you leave the config mode the device sends the syslog message to the DE Server which results in an immediate backup of the device. Problem is that we issue a "copy run start" or "wr" more or less the same time and have concurrent access to the flash file system resulting
Alarm Problem
Hi I am using Opmanager Build Number 8002 version. I have a simple question in my error message for router it says like: sysUpTime.0: 23 days, 19 hours, 22 minutes, 3 seconds. , snmpTrapOID.0: .1.3.6.1.6.3.1.1.5.3 , ifIndex.10105: 10105 , ifDescr.10105: GigabitEthernet0/5 , ifType.10105: ethernetCsmacd , .1.3.6.1.4.1.9.2.2.1.1.20.10105: down , .1.3.6.1.4.1.9.1. However for server it just says it is probably down or busy or something not respoinding for 5 polls why is this so and how do i make each
The issue for editing worklog or timespent ( in 7600)
When I try to edit a worklog (timespent) for other (not me) technician, the "technician" changed into "Me" (login technician) automatically. Is this a bug? or per design? (In previous build, the technician kept old technician, not changed). Please refer to following image: Berfore edit a worklog, its technician is "刘思远“, then I click "Edit" icon, in the popup dialog, the technician changed into myself (logined technician - 李贵全) automatically, not the original technician. Hope SDP can keep the original
Duplicate workstation problem
Hi, We have MANY (possibly over half) the workstations duplicated. (See attached). I cannot just delete one of them as BOTH of them have service histories that we need to keep. Is there a way that I can eiher merge the workstations or move the history from one to the other so that I can clean up the database. The big issue we are facing here is that we have run out of workstation licences because of this. I need to fix this as the licences are EXPENSIVE!
PMP on same box as OpManager
Can PMP be installed on the same server as OpManager 8? That is, will there be any conflicts between the embedded web/DB servers?
Microsoft user cals and op manager on windows servers?
We want to use windows server 2008 to run op manager. Do you know if windows user cals would be required? Are any of the objects scanned or pinged or otherwise monitored authenticating to the server? The question Microsoft will ask is: are these nodes authenticating on the windows server? Well ... are they? I have noticed others who have used microsoft servers for opmanager ... Any opinions out there?
Syslog Rules.
Hi, I'm trying to receive alarms from syslog messeges, but OP doesn't seem to be receiving the logs. I'm sending the logs from cisco switches, it is working on Eventlog Analyzer. I'm running Op in linux. Is there anything to do on the Linux OS?
Make expansions in Technician view under admin tab
Would like to see the ability to search for a specific technician within the Technician view under the Admin tab. Also the ability to add selection in the view ie. Technician additional fields, or especially what roles a technician is in. Then you could sort by that and be able to see who all has what roles ie. Administrator or Change approver.
Ability to have multipul selections in additional fields.
Need the ability to have either to be able to select multipul selections from the list in an additional field for requests and/or the ability to have check box selection like in the IT Services area. We use ServiceDesk for our ITR (Information Technology Request) Form, where end users put in for access and hardware for new users and changes to exhisting users and this would be very helpful in doing this. An example would be to have an additional field for say hardware and have a list of hardware
Using Workstation Import to update information
If I import workstation information should it update existing records? I ask as I have a batch of workstations that need their names and domain changing and at present we can't scan them to get the update automatically. I had expected that if I prepared a CSV import file with the new workstation name and old Service Tag in it the import would note that it already had a device with the same service tag and update it. What I found was 2 assets in the system with the same service tag, the old and new
Printer Supply Query
Is it possible to run a Query that can show the levels of supplies? Or perhaps to also include a limiter as to showing all below a certain level remaining?
Office Reports
Hello, im trying to make a report that will give me what office suite is installed on each pc and what license key is used. anybody able to assist? thanks, mike
Virus in ManageEngine_DesktopCentral.exe
I've downloaded the software and installed it to demo and get approval for purchase to use in our company. However there is MAJOR issue with the executable install. There is a virus in it. Can someone cleanup the software and upload a clean one, potential customer don't want to download a trojan. TrojanDownloader:HTML/Adodb.gen!A Category: Trojan Downloader Description: This program is dangerous and downloads other programs. Recommendation: Remove this software immediately. Microsoft Security Essentials
Error 1067
I am trying to start the Desktop Central 7 service and I cannot. When I try, I get an error 1067 - The process terminated unexpectedly.
Application Error: EventID: 100
In the application event log I dicovered errors with eventid: 100 and source: supportcenter. The details for one of this errors are: - System - Provider [ Name] supportcenter - EventID 100 [ Qualifiers] 0 Level 2 Task 11 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2009-11-25T08:49:39.000Z EventRecordID 33466 Channel Application Computer ComputerName Security - EventData wrapper OpenSCManager failed - Toegang geweigerd. (0x5) Could you please tell
DC Server unable to start
Hi, I am testing DC server and I am unable to loging since the server cannot start, what ports do i have to enable on my firewall to communicate with the server either localhost or remote with admin account? Carlos.
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