We're finally starting to make use of the license monitoring features of ServiceDesk Plus. One problem I've encountered though is that some apps don't upgrade cleanly. In this instance I'm trying to setup licenses for Adobe Acrobat 8, except each user can have two instances, Adobe Acrobat 8 and Adobe Acrobat 8.x.x, as the patch looks like it sets up its own entry. Both show the same version number.

I assume others have run into this and was wondering what the best way to handle it was. I can't exclude Adobe Acrobat 8 in case of unpatched installs. I'm worried about setting up duplicate licenses (one for 8 one for 8.x.x) in case someone who isn't me needs to understand how it all works, or we want to perform a total count (and you can't halve in case you've licensed unpatched installs).

The doubling up of licenses seems the most practical method, but I was wondering how others have handled it.

What I would really like to see is ServiceDesk Plus realise that when the major and minor versions of a piece of software are both installed, and both list the same version number, that only the minor version needs to be registered within Assets.